Order cancellation timescale??

lukerichardson40

That is good to know. With any luck they will behave like reasonable humans and refund me without any bother. The way they are going I think I will be having bother sadly.

I wonder how I can stop them doing this to others. Having researched them further it seems I arent the only one they are trying dirty tricks like this with.

Does anyone know whether the bank will be able to claim it all back for me, even if they do happen to refund some of my money and what kind of timescale I am looking at? With them taking this 600 or so pounds it has left me in a situation where I now cant afford to do other parts on the house. The budget was very tighly controlled and this has sent it all to pot.

I know the Americans take people to court over stress etc, but some reason I dont think our courts would be so understanding on such matters.

lukerichardson40

UPDATE -

As I work at sea there is not much I can do from here, but I sent them this email earlier -

"In regards to order number QS-*****. Order date 20th July.

Have you issued a full refund yet?

You have had more than enough time to do this.

All papers have gone to my bank to claim the FULL ammount. You can make it easy for yourselves by refunding all money paid, not less delivery as you for some reason believe I should pay.

Failure to do this will result in either my bank claiming all money back or I will be going through the courts. This is an advanced warning. All emails are being saved and printed should you refuse to pay back all money.

If I have not recieved a full refund by the 22nd August then a formal letter will be getting sent to you (recorded delivery) for any outstanding money. You will then have 2 weeks to refund me before an application to the courts is made. Even if you refund less the delivery I will be seeking the outstanding ammount. This will cost you more as the court fees and my out of pocket expenses will be included in the claim.

Luke."

Not expecting anything after they have been ignoring all emails until now I got this reply -

"Hi

Thank you for your email.


We can confirm we have passed your order across to the refunds department.


You will be notified via email once this has been processed.
--
Kind Regards
QS Supplies Support Team"

So with any luck it only took a few threatening emails! Fingers crossed.

I will update when I get more info. I am expecting them to refund less postage, in which case I will follow up with court action.

Luke

somethingcorporate

Good work, keep us informed!

lukerichardson40

In reply I sent them this email -

"Hello,

Thank you for your reply. I do appreciate it.

Can you confirm the ammount you are refunding?

Regards

Luke Richardson"

I figured they are now at least reply to emails so I wont turn angry and would be nice. I have just now got a reply -

"Thank you for your email.

We are unable to confirm this as this is currently under a review with the accounts department.

You will be notified via email with the amount refunded.

Regards

QS"

I dont really understand what is being reviewed. Perhaps they are just bringing up the order details to see what I paid, who knows... anyway, I will have an update by the 22nd one way or another, either they pay or they get taken to court.

I have been feeling that it is a lot of hard work to get the delivery payment (less than 50 pounds) if they do refuse to pay it all, but then it is my money which I have worked hard for so why should I give up. If I do take them to court they will have to pay all fees anyway so it is only my time.

lukerichardson40

Another update if anyone is still following this -

Email today at 12:12 -

"Dear Sir/Madam,
We regret that we have had to refund you on the the above Order.
We apologise for any inconvenience that this may have caused.
It may take upto 7 Working days to show in your account.
Regards"

So with any luck I will get all my money back. Lets see what happens when the money goes in to my bank!
QS Supplies

lukerichardson40

Well... some more help is needed...

I got a refund yesterday for 447.60.

They have stiffed me by 118.40. I guess the next course of action is a letter before action?

bod1467

Yes. You have proof you cancelled the order prior to despatch. (I'm assuming these were not personalised goods at all?)

Letter before action (i.e. not email), sent recorded/registered/some means of proving they have received it. Advise them that they have 7 days after receipt to refund you the remaining balance else you'll initiate small claims court action. Advise them also that when you win they'll also be liable for the filing and (if it gets that far) hearing fees.

somethingcorporate

What a bunch of absolute jokers.

Did you not have any luck claiming it back through your bank? this would be much quicker.

Yes, next step would be LBA if the bank do not help.

lukerichardson40

I spoke to the bank and they cant help for some reason. Something to do with Visa rules. I am absolutely fuming mad. This post may be incoherent because I want to drive to QS showroom and smash the place up. I phoned them and the guy called me a 'clown' this made me lose my rag and a whole load of verbal abuse went down the phone to him.

SO ANGRY.

Equaliser123

Giving verbal abuse to them doesn't help you or the situation.

As others have said, just send a 7 day notice. Then issue proceedings on them if they do not comply.