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Ok well i messaged her, and she said she is going to claim from RM, all good (except im not sure she knows that she is expected to wait 3 weeks) but she has said in her message that she will refund when she has heard back from royal mail, now im not sure whether to open a case, i know i should but i feel like she thinks i have the item and am just trying it on. Im happy to wait until after the weekend to see if it turns up, but i really do not want to wait until after the beginning of next month!
Open a case. You only get 45 days, so be careful. Open it in PayPal and escalate it as soon as you can, you will still have a wait for your refund.
The seller will wait an absolute age to hear back from Royal Mail and that is irrelevant with regards the transaction.0 -
Totally agree with the advice to open an INR right away. It sounds like you have a buyer who doesn't know how things work.4 Stones and 0 pounds or 25.4kg lighter :j0
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Totally agree with the advice to open an INR right away. It sounds like you have a buyer who doesn't know how things work.
Seconded or thirds (or whatever we are up to now). I rarely ever open any sort of case against a seller, but the moment they start telling me 'it isn't their problem' however nicely it is easier to let eBay/PayPal sort it out.
Open a caseI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Well she has just emailed and said the PO have told her to make a claim 15 working days after posting, which i knew anyway, but is still stating that she will refund after she has had a refund. I will wait a couple of days (to see if the parcel does actually show a bit late) and if not i will open a case. Really didnt want to, but i also do not want to wait until she has a refund!0
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Absolutely the right thing to do. It's not nice to learn the hard way, but I wonder how she would feel in your position."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0
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