Post Office Counter Staff

jimmyjones_2

goater78 wrote: »

I think there is a bit of confusion on this post because the collection was from the Post Office for a Parcelforce item not a Royal Mail Item. If you collect a Royal Mail Item you need one of these forms of ID

Cheque guarantee/credit/debit card
Bank/building society book
Valid passport
Cheque book
Driving licence
Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee)

The OP did not have any of these forms of ID which may be why the Postal Staff worker initially refused to hand over the parcel.

Actually I offered credit and debit cards in addition to my utility bill.

The OP correctly queried this as he was collecting a Parcelforce item which appears to have different proof of identity requirements.

I believe it was a genuine mistake on the post office's staff members part and not sure she deserves to be labelled a "Jobsworth".

My local Post Office counter staff only deal with ParcelForce collections, there is a little parcel collection office for Royal Mail parcels next door to the main post office.

Given that the member of staff in question only has to deal with ParcelForce items and she was the most senior member of staff on duty - the "Jobsworth" label is deserved IMHO, I am convinced she knew the rules and was just being awkward.

jimmyjones_2

George_Michael wrote: »

It was a Parcelforce item being collected from a Post office and if it was a Parcelforce card left, then according the [STRIKE]Parcelforce[/STRIKE] eckoh.com website, the ID needed must be photographic ID so a utility bill would not be suitable.


https://parcelforce.eckoh.com/index.php?page=redelivery_card&type=collectPO&stage=

I tend to use parcelforce.com for information about ParcelForce:

http://www.parcelforce.com/help-information/frequently-asked-questions/arrange-redelivery

You mention I need acceptable proof of identity to collect my parcel. What is acceptable?
The following are acceptable:
Recent utility bill
Council tax bill
Passport
Driving licence
Bank statement

Jojo_the_Tightfisted

jimmyjones wrote: »

I tend to use parcelforce.com for information about ParcelForce:

http://www.parcelforce.com/help-information/frequently-asked-questions/arrange-redelivery

Kind of useful to use Parcelforce/Ecktoh when Ecktoh are the company who are running/operating the delivery/redelivery system, though. I think they might have a rough idea of how the logistics/tracking works. So they could be quite reliable a source, what with being an essential part of the entire operation.


I've seen the While You Were Out cards sticking out of letterboxes before now. Or stuck under the door of a communal entrance. I've seen some even fluttering down the street, although I've never felt inclined to run after one to see if there was anything worth doing about it.

jimmyjones_2

Jojo_the_Tightfisted wrote: »

Kind of useful to use Parcelforce/Ecktoh when Ecktoh are the company who are running/operating the delivery/redelivery system, though. I think they might have a rough idea of how the logistics/tracking works. So they could be quite reliable a source, what with being an essential part of the entire operation.

Are you suggesting that customers should ignore the website on the "sorry you were out" card and head over to https://parcelforce.eckoh.com to get their information? :T

Just take a look at https://parcelforce.eckoh.com and try to click around a bit, it is obviously not designed to be used by the public. Maybe it is a test system, or some out of date mirror.

Jojo_the_Tightfisted

jimmyjones wrote: »

Are you suggesting that customers should ignore the website on the "sorry you were out" card and head over to https://parcelforce.eckoh.com to get their information? :T

Just take a look at https://parcelforce.eckoh.com and try to click around a bit, it is obviously not designed to be used by the public. Maybe it is a test system, or some out of date mirror.

There are two types of Sorry You Were Out card. One is the type delivered by Royal Mail, I believe, and one is the one actually handled by Parcelforce/Ecktoh. Ecktoh are the company who run the entire computer tracking system/the only reason logistics are possible. So what I was saying was it is a reliable source of information. Particularly as the particular page referred to is reached by going to the Parcelforce website and then clicking on their own link (via collect from PO/redeliver) to the contact cards. So it is part of the site designed for the public to use.

jimmyjones_2

Jojo_the_Tightfisted wrote: »

So it is part of the site designed for the public to use.

Good grief, so it is... parcelforce.com is a shoddy website