Post Office Counter Staff

warehouse

I'm with the OP on this, the staff I've encountered when picking up parcels/post from my last 3 addresses have always been a bunch of jobsworths who are out to make your day a little bit worse.

Is there a worse experience in a mundane life than picking up mail from one of these hives of human miserableness?

Hmm71

giraffe69 wrote: »

You mean one of her main tasks is to give out parcels but she doesn't know the requirements for identification and wants to waste the customers time. Whether she was chatting or not I call that gross incompetence.

I take it whatever job you do you were born knowing how to do it, never needed training, were never new or nervous and have never, never made one single mistake? Is no-one allowed to be human any more?

giraffe69

I take it whatever job you do you were born knowing how to do it, never needed training, were never new or nervous and have never, never made one single mistake? Is no-one allowed to be human any more?

Training is usually a good idea as is asking if you are not sure rather than guessing. Perhaps if the OP's server had been concentrating on the job at hand then the error might have been less likely?

cord123

My last post office was great - i would get a little red card saying come and collect something - would hand over card and they would hand over package - great.I have now moved.... i went to this post office - sorry i need something with your name on... ok - heres my bank card. get my pacakage
Next time, take the red card and my bank card sorry i need something with proof of address. "is this new, I didnt do this before" apprently it isnt. Change the rules all the time!!!!!!

System

I believe the rules have never changed. You are always meant to have proof of id with your name and address on. In practice they tend to just take the card as proof. However the rules do state (on the card) what ID you need to have with you.

If you don't read the card and bring the ID requested you can't complain when they won't give you your parcel

Azari

mynameistallulah wrote: »

You sound like a nightmare customer.

What an idiotic statement.

Did you even read the OP?

Properly?

Why should he be considered a nightmare customer because he insisted on being given his parcel when he provided the correct ID as stated on the card and on the Parcelforce website?

The fact that he, post facto, called someone who wasted his time by making up a rule off the top of her head a jobsworth is hardly cause to call him a nightmare customer.

Had he sworn at her or called her that to her face, then yes, but that isn't what happened.

System

its a pain to use on an Iphone and I thought it was pretty obvious I was referencing the comment directly above mine.

Besides if I had used the quote button we wouldn't have had this lovely bit of interaction......

RuthnJasper

We should let Prandor loose on this Post Office (https://forums.moneysavingexpert.com/discussion/4100499) - it'd be a true marriage of minds.

TheHolly

However friendly it is I do find it annoying when I'm made to wait while staff chat to customers like that. I work in customer service myself and love to chat away to people - as long as no one is waiting to be served. If there's someone waiting I'll politely end the conversation or ask the person I'm chatting to to wait while I serve the customer. This is exactly what we're told to do where I work.

COLOURBOUNCE

I'm finding it hard to believe anyone is coming out in support for the Post Office employee. This type of situation is standard service in post offices across the land. Really can't be sure of the reasons behind it, but counter staff generally are hell bent on making the visit, for whatever purpose, as mind numbing as they can for their ' customers '. I think postmen have a very similar attidude in many cases. Park where you fancy in a street, nowhere near the curb and on a bend is always favourite. Then dump a load of elastic bands down the road when you're done.