Not sure if i'm being picky or not...

amyloux

kev225 wrote: »

It really, really, is not common sense for buyers to buy items knowing the postage costs and then hassle sellers for partial refunds by essentially using feedback blackmail.

OP, you got a bargain, how much real detriment to you was this 'lesser' packaging? Perhaps get out of bed on the right side tomorrow and at worst leave poor stars if you still feel so hard done by.

I find your attitude rather rude, as stated in my post i am a new member here and would expect people to be a little nicer here. I was merely asking for some advice, not snide comments that suggest i 'get out of bed the right side tomorrow'. To me, when i purchase something i expect to arrive securely packaged and in a timely manner... wether it be on ebay or a website.

theonlywayisup

Just to add to this 'the buyer knew the price' argument. Strictly speaking the buyer knew the 'price charged' by the seller, not the price as per Royal Mail (or whatever carrier). Until the item arrives, most buyers don't have a clue of the postage cost.

However IMHO, the OP should contact the seller first to attempt to resolve any issues.

And I still fail to see any enforced grovelling for refund. Until the OP hears back from the seller, they don't know if this was a genuine oversight, undercharge at the PO or what.

kev225

amyloux wrote: »

I find your attitude rather rude, as stated in my post i am a new member here and would expect people to be a little nicer here. I was merely asking for some advice, not snide comments that suggest i 'get out of bed the right side tomorrow'. To me, when i purchase something i expect to arrive securely packaged and in a timely manner... wether it be on ebay or a website.

What are you expecting/hoping for as recourse for the poor packaging?

For something that cost a total of £3.99 and has arrived undamaged I honestly don't see what avenue you're thinking of pursuing (I assume most people wash second hand clothes before use so any creases are irrelevant).

Rude or not, that's my advice, it might be a tad blunt but it's certainly closer to frank than offensive.

amyloux

kev225 wrote: »

What are you expecting/hoping for as recourse for the poor packaging?

For something that cost a total of £3.99 and has arrived undamaged I honestly don't see what avenue you're thinking of pursuing (I assume most people wash second hand clothes before use so any creases are irrelevant).

Rude or not, that's my advice, it might be a tad blunt but it's certainly closer to frank than offensive.

I want a refund for the excess postage charges, i just wasn't sure how to go about it. If you purchased something from an online store and it came so badly packaged then i'm sure you'd be shocked too, just because it's from ebay it doesn't mean i have to expect shoddy service. I'm not fussed about the creases, i'm annoyed that i've been charged so much when the postage cost so little.

Mindless_Clone

amyloux wrote: »

I find your attitude rather rude, as stated in my post i am a new member here and would expect people to be a little nicer here. I was merely asking for some advice, not snide comments that suggest i 'get out of bed the right side tomorrow'. To me, when i purchase something i expect to arrive securely packaged and in a timely manner... wether it be on ebay or a website.

kev225 wrote: »

Rude or not, that's my advice, it might be a tad blunt but it's certainly closer to frank than offensive.

To be fair, MSE does ask more established members to be especially nice to newbies. From my limited experience here, there's a lot that don't. (Not necessarily you, btw, but in general people forget not everyone knows better. )
And, to be fair, OP, he was trying to help.

Sorry OP, I think in this case the best you can do is to mark her down on the feedback for poor packaging. Had it been packaged well, then I would consider £3.00 fairly reasonable (£2.20 second class packet plus costs of packaging). Perhaps before sending her the feedback, you could send her communication and state you were unhappy with the packaging and that it did not reflect the cost of postage. See what he/she says. If her response is not nice, mark her down. You're probably not going to get any money back from her (and face it, we're talking less than £2 here) but an apology would be nice.

repeatoffender

amyloux wrote: »

I want a refund for the excess postage charges, i just wasn't sure how to go about it. If you purchased something from an online store and it came so badly packaged then i'm sure you'd be shocked too, just because it's from ebay it doesn't mean i have to expect shoddy service. I'm not fussed about the creases, i'm annoyed that i've been charged so much when the postage cost so little.

I so agree - some time ago i paid £33 for an item with £7 postage, for £7 i expected a quality service which means a securely packed item in appropriate packaging and maybe even have to sign for it. I don't expect it to arrive wrapped in asda carrier bags, and an inside out charity bag, which is what happened. I did email the seller, as anyone can overestimate when listing, and asked for a partial refund of the p&p overpaid but received an email back refusing and saying i had a bad attitude :eek:

I left neutral feedback and the reason why and marked down on the stars which were already dropping.

Now for everyone who keeps banging on about buyers knowing the postage and agreeing to pay it yada yada, yes the postage is part of the overall price and while i'm not concerned with paying 80p or so over the actual cost a decision to pay a higher p&p does not justify being ripped off with shoddy service while the seller pockets an extra few quid.

OP i think it's disrespectful for a seller to assume that you would be happy to receive an item wrapped in such a way.

Crowqueen

If the seller made a mistake, they made it at the point where they sent the item.

Any refund should really be made after they get home.

Having to go to the seller cap in hand for an overcharge that is not really worth it is stupid. Far more people will just leave lower stars than normal and move on - what is the point?

Fair enough if the overcharge runs into a few pounds or more, or before considering leaving an actual low. But I buy quite a bit online, and don't tend to micromanage anything. One of the reasons I buy a lot on Amazon is the fixed postage credit and the rather more uniform service. Sellers can't cheat the website and have to post before they get the money, which concentrates minds a bit more than eBay's laissez-faire attiude.. In reality, if someone overcharges, I ding their stars a bit and move on. You can't enforce anything else, and we're not all sat in front of our computers keeping an eye on every penny that goes in or out.

Hence the 'enforced grovelling' remark.

And if I pay 2.25, I expect 2.25's worth of service, not 79p and an envelope that costs less than a penny. As a buyer I trust the seller to get it right - and I have button that lets me decide whether I think they should still be selling.

That's the nitty-gritty of the issue. I don't think a 3 or 4 needs contact and I think making people go through the rigmarole of contact and negotiation over it is a non-starter.

sniggings

soolin wrote: »

These are t shirts though so unless badly packed should go as a large letter.

In your case using recorded is really making the postage too expensive as you will be up against the majority of sellers like me who charge just £2.20 for the same package.

no way could a t shirt fit in a large letter? the packet can not be more than 2,5cm 35.3cmm by 25cm, no way could a t shirt folded up fit in that, so it's a small pactet which starts at £2.20

vicx

vicx wrote: »

I can see your point however would you be still be so bothered if she charged 99p delivery and you won the bid for £3.00 and packaged the item the same? You would have still paid £3.99 in total as that is the over all price you were happy to pay.

I do agree she has overcharged on postage and packaging but I can also understand that the seller may have thought item would be a small packet (£2.70 1st class) and it has gone through as a large letter (£1.20). Rather than show your disappointment through feedback/star rating - how about contacting seller first to try and resolve things.

amyloux wrote: »

To me, £3 IS overcharging for p&p if the postage and packaging combined does not come to £3. It musn't have cost her more than £1.50 overall to post it with the poor packaging and the cheap postage. I sell on ebay all the time and i ALWAYS pack items securely in nice mailing bags with the item well wrapped. I expect to receive items in a similar way. If the item was £3 then i would not have bid, however because it was 99p i was more than happy to.

amyloux wrote: »

I want a refund for the excess postage charges, i just wasn't sure how to go about it. If you purchased something from an online store and it came so badly packaged then i'm sure you'd be shocked too, just because it's from ebay it doesn't mean i have to expect shoddy service. I'm not fussed about the creases, i'm annoyed that i've been charged so much when the postage cost so little.

You were happy to pay an over all price of £3.99. So would you still be so bothered about the packaging if the bid was £3.00 and postage 99p or if the bid was £3.99 and free postage? After all the over all price would still be the exact same as what you paid.

Contact the seller and see what she says. If she doesn't know your unhappy about the postage charges/packaging then how can she rectify the problem?

sniggings

amyloux wrote: »

I want a refund for the excess postage charges, i just wasn't sure how to go about it. If you purchased something from an online store and it came so badly packaged then i'm sure you'd be shocked too, just because it's from ebay it doesn't mean i have to expect shoddy service. I'm not fussed about the creases, i'm annoyed that i've been charged so much when the postage cost so little.

Listen I will say this once again.

The post office undercharged the seller, it was not her fault, the correct postage should have been at least £2.20 as it was a small packet not a large letter, you are the reason I try and keep away from ebay, by all means moan about the way they pack the item but not the cost, it was her good luck the post office priced it wrong so why should you be given the difference back.

Your lucky Royal mail delivered it :rotfl: as you should have been given a surcharge for incorrect postage, which last time I looked was £1 plus the short fall or if no stamp at all a 2nd class stamp plus £1.

(crap bet you have a go at her for that too now:rotfl:)