Amazon account has been closed, how can I open a new one?

Chippie86

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soolin

Chippie86 wrote: »

Hi Guys

OK, so this morning I surprised to find an email from Amazon.co.uk. In a nut shell it stated that due to too many refunds, my account has now been closed along with any other associated accounts. I have heldmy current account for near enough 3 years, and in that time I have made 3 claims for lost items, one of which I retrieved and informed them. I also successfully sent back roughly 8 items which were not satisfactory, they had no problems accepting the goods and refund me my money once they had been received. They had no problems because it is their legal duty to refund for any internet purchase if lost or unsuitable.



Anyway, until now, I really enjoyed being an amazon customer and I would still like to open a new account. However, it seems that this is now going to be an issue. Therefore, I was wondering if there were any steps I can take to successfully open a new account without them linking me to my old account. It doesn't sound like you have enjoyed being their customer though, the 8 returns show a high disatisfaction with what you are receiving- doesn't it?



I’m guessing by entering the same delivery address, this would not be an issue? The reason I say this is because, should another amazon customer move into my current place of residence which I rent, that would mean they also would get penalised? Not necessarily because their card details will be in a different name



Also, I currently receive my internet on my laptop via my mobile phone (tethering), therefore, if I was to obtain a new Pay As You Go simcard, would this solve the IP address issue? I don't think they take iP addresses



Reading various forums, people seem to believe that by entering the same card details for payment would not be an issue, it seems to be the IP address. Is this correct?
I doubt it, as it is the name and address that triggers the block , but maybe ask on those 'other sites' as it seems very strange advice to me


Any help would be really welcome? I’d also be interested to hear from anyone who has been a victim of this, as I am really struggling to see what I have done wrong!



Thanks

I don't consider you a victim at all. Amazon ar eprotecting themselves against someone who seems to be an extraordinarily large amounts of purchases they don't want- it makes good business sense for them to cut their losses and refuse to sell to you.

As a marketplace seller I can only applaud their decision as it costs me money everytime someone exercises their right to a return under the DSRs.

Chippie86

What do you mean I'm not a victim? I've only ever returned items that need to be returned!

For example, earlier this year I placed an order via Amazon for a £280.00 tablet. Within 24 hours I was having problems with the device when the on screen keyboard was not registering the correct letters when typing. Even so I kept if for a couple of days to see if the problem would somehow correct itself. Unfortunately it didn't, therefore I returned the item explaining the problem and requested a full refund.

Are you saying it is acceptable for me to pay £280.00 of my hard earned cash for a tablet that does not work correctly? Should I have to accept something that dosn't work as it should and they keep my £280.00?

soolin

Chippie86 wrote: »

What do you mean I'm not a victim? I've only ever returned items that need to be returned!

For example, earlier this year I placed an order via Amazon for a £280.00 tablet. Within 24 hours I was having problems with the device when the on screen keyboard was not registering the correct letters when typing. Even so I kept if for a couple of days to see if the problem would somehow correct itself. Unfortunately it didn't, therefore I returned the item explaining the problem and requested a full refund.

Are you saying it is acceptable for me to pay £280.00 of my hard earned cash for a tablet that does not work correctly? Should I have to accept something that dosn't work as it should and they keep my £280.00?

That's one of the 8 items.

if you are saying all 8 were faulty- then again I would suggest that Amazon hardly appears to be an enjoyable place for you to shop.

It is all immaterial anyway what I think, Amazon have chosen to remove yoru ability to buy from them anymore and its to them you need to justify yourself.

Chippie86

Because I have ordered many other things which I have not had problems with, plus the added advantage of knowing that if something was wrong I could send it back for a replacement or refund! If it is such an issue why allow it?

RFW

Chippie86 wrote: »

If it is such an issue why allow it?

It is a legal requirement to do so.

If you think you have unjustifiably been victimised then ask Amazon to reinstate you. If all the items you have returned have been faulty then, you have been unlucky but in no way should you have been penalised. However if the other 7 returned items you haven't mentioned were, for example, CDs and DVDs that you could have watched or uploaded then Amazon has a point.

soolin

Chippie86 wrote: »

Because I have ordered many other things which I have not had problems with, plus the added advantage of knowing that if something was wrong I could send it back for a replacement or refund! If it is such an issue why allow it?

All online seller 'have' to allow returns, it is UK legal requirements. However, all sellers are able to choose who they sell to and depending on the site they have their own criteria and guidelines for allowing people to have accounts- or not.

It is the same for all online sellers, for instance I have a great many people blocked from buying from me on ebay, for a multitude of reasons and would never expect to have to justify why I have blocked people- it is my right to be able to do so.

For instance I blocked someone purely because they bought a widget from me and decided they preferred one I was selling in a different colour, they returned the item and I shipped out the other colour (at my own cost!) they then decided they didn't really want it at all and returned it for a full refund. They were blocked almost immediately as I can do without that sort of buyer, and luckily they are few and far between.

zenseeker

I don't think returning 8 items over the course of 3 years is excessive, but it depends really on how many purchases you have made over all.

Chippie86

I’ve had many issues with high street retailers, not just Amazon. Comet for example, when I purchased a new DVD recorder back in 2006. The minute I set it up, I had a problem with the disc tray not opening, therefore I took it back. The gentleman behind the till said it would need to be sent to a test centre and that it would take a few weeks for the results.

I also had an issue with Argos to, when I purchased a new PAYG mobile phone. When I ordered the phone at the till, the woman stated that I would also have to buy £10 worth of credit. When I collected my item from the till, I noticed the box had already been opened as the sticky tab showed the word ‘Void’.

The manager came over and stated that it was a new policy taken up by Argos to ensure the contents of the box. I asked if he could show me this policy on paper. He then stated it was an unofficial policy adopted by this store. Based on this, I asked for a full refund. The manager said he could refund the phone but not the top up. I argued and said, the top up is no longer any good to me without the phone, and that they should have informed me about their practices so I could have made a better informed decision before making the purchase. Therefore, they should take the £10 hit as they made me buy the top up with my purchase and failed to inform me of their practices.

I won my argument and got a complete refund, but I hated the hassle!



You said that it sounds like I didn’t enjoy being their customer, due to returning 8 items. It don’t matter who you shop with, they can send you faulty items. The difference between Amazon and the high street was the fact Amazon made my life hassle free if something was wrong. This was one of the reasons I gave them my custom. My frustration lies with the fact that I have been penalised, even though I have followed the rules.

bris

If only Ebay would do the same to the serial returners and snad claimers. I would start to use it again.
Fair play to Amazon, they are protecting their market place sellers.

zenseeker

Just give them a call and ask. They're not unreasonable people and as long as you're polite I'm sure they'll reinstate.