O2 contract expired

Chrishomer

grumbler wrote: »

For the start, what does the bill say?

It says:

O2 35 on iPhone 24 month 2x Aug 12 - 1x Sep 12 -24.xx
O2 simplicity 600 12 month 2x Aug 12 - xx Sep 12 5.xx
O2 simplicity 600 12 month xx Sep 12 - xx Aug 13 149.xx
!

I've replaced some numbers above with x.

grumbler

Looks like the Early Termination Charge for cancelling a 12 month contract. Are you sure that you have done this correctly withing the cooling off period?

Chrishomer

grumbler wrote: »

Looks like the Early Termination Charge for cancelling a 12 month contract. Are you sure that you have done this correctly withing the cooling off period?

Oh, absolutely. Multiple advisors confirmed that it had been cancelled but it still remains on my account, for some reason.

When I called this morning, I spoke to three different people who acknoweldeged that I had actually cancelled it. The last person I spoke to said I had to put throu to a specific department.. asked me to hold... then I was cut off

grumbler

Chrishomer wrote: »

Oh, absolutely. Multiple advisors confirmed that it had been cancelled but it still remains on my account, for some reason.

When I called this morning, I spoke to three different people who acknoweldeged that I had actually cancelled it. The last person I spoke to said I had to put throu to a specific department.. asked me to hold... then I was cut off

No doubt is was cancelled. The problem is how it was cancelled. And this is unclear.

You was on some contract, then 'upgraded' to simplicity and cancelled the upgrade within 7 days. This shouldn't have triggered the ETC and should have reverted you to the original contract. Later you terminated the original contract by porting the number out and should have paid only for 30 days after getting the PAC.

Chrishomer

grumbler wrote: »

No doubt is was cancelled. The problem is how it was cancelled. And this is unclear.

You was on some contract, then 'upgraded' to simplicity and cancelled the upgrade within 7 days. This shouldn't have triggered the ETC and should have reverted you to the original contract. Later you terminated the original contract by porting the number out and should have paid only for 30 days after getting the PAC.

Right, my 24 month iPhone 4 contract ended in August 2012. Yippee, finally free. I called up to cancel my account, lady alluded me with their SIMplicity deal. When it became apparent it was a 12-month sentence, I immediately called up and cancelled (within the cooling off period).

Really polite, helpful telephone advisors who must have LIED to me(!)

I'm always super calm and polite on the phone. I thought the problem was solved when the most recent telephone advisor put me on hold, but it then cut off. I hoped they might call back; didn't happen.

I don't understand why 202 doesn't work on my giff gaff phone, since placing the call a few hours ago. (confused that it worked at all, would have thought the giff gaff MVNO would block it)

Chrishomer

For any future readers who might see this:

o2 fixed the problem - they credited £180 to my acccount. It was annoying in the sense that it took several phone calls, I one each call I had to parrot the story to like, three different people.

But they were polite and apologetic.