Ryan Air stewardess issue

frigiliana

Try and keep it short , flying from Liverpool to Malaga yesterday typically all the overhead cabin lockers appeared full, so a lady near me was asked not very politely "in her opinion" to put her carry on suitcase under the seat in front of her, she explained that it would be difficult but the stewardess insisted again not very politely , the lady pointed out that if she adjusted some of the luggage
on the opposite side which the stewardess did the suitcase would go in, and that seemed the end of it but the stewardess seemed peeved about it.

Well things escalated and the lady asked for the stewardess's full name so she could complain they (the stewardess's)seemed reluctant and would only tell her (the lady) her first name , when the lady insisted for her name the stewardess asked for the ladies passport information , she didn't seem to give her a good enough reason for this request so she refused , next thing she was told the police would be called when we landed , and true to there word the police came aboard and we all had to stay on the plane .
The police didn't really seem interested but did take her passport , unfortunately we had to get of the plane so i don't know the out come has any body heard of this happening before ?

timbo58

sounds very OTT of the stewardess to escalate the matter and TBH I rather expect she exceeded what she should have done: although I wasn't there so can't make an accurate assessment.

The staff are entitled AFAIK to only give a first name: after all the passenger knows which flight they were on: the staff members first name and position of 'x'flight is quite enough to identify them.
Where I used to work (railway: large company: long distance) the company tried to enforce full names being on staff badges: they lost.

Perhaps in the event of a customer making a complaint ryanair staff are entitled to take the details of that customer: although it seems unlikely: and even then another member of staff would be better to do this.
Refusal to give details may well result in the police being called, however it still sounds OTT?

Mr_Wang

I am with the stewardess.

I have seen some proper knobs on flights, the sort of people who fly once a year but think that flight was invented personally for them.
I'd much rather stewardesses were given cattle prods tbh.

Bob_the_Saver

Get your ar*e to the front half of the queue and you'll find plenty of luggage space on board whoever you fly with. Time to downsize the free cabin baggage allowance perhaps like another airline we could name.

Discuss.

cte1111

You have to remember that airline staff are god and must be cow towed to, or else will do their best to ruin your holiday.

(I'm sure there are some good ones BTW not been fortunate to come across many though.)

mynameistallulah

The passenger did not need the full name of the stewardess, they could easily be identified by reference to the crew list for that flight. I imagine that the passenger's persistence made the crew feel she was a security concern. I think that is a fair judgment based on the given information.

bagand96

Without prejudice to the event you detail... Upsetting crew and/or not following their instructions is a dangerous business. They can, and frequently do escalate problems, as they did here with police on arrival. The Captain of an aircraft has a fair amount of power and the crew, acting on his behalf are therefore not to be messed with.

On the other hand if you felt that the crew had been unprofessional and a passenger had been victimised (it could happen) then you could have offered yourself as a witness once the boys in blue arrived.

I flew Ryanair the other day and saw some cabin crew behaviour that I would consider unprofessional. I'm not questioning their ability to dish out drinks, scratch cards and electronic ciggies, and thankfully I didn't need to see how effective they were in getting us out in 90seconds. But in terms of customer service and the frontline face of the company, left some to be desired.

And before I get lynched.... That's not an anti Ryanair rant.... On the same flight I saw some very professional and assertive crew behaviour, as I have done on other Ryanair flights :beer:

frigiliana

I am not trying to knock Ryan Air i use them regularly, and if it is policy not to give your full name when asked by a passenger then so be it. For me this is the first time this has happened and i just wanted clarification of the rules , as a PS i can see this being a problem if every passenger where to bring on there cabin baggage allowance they would struggle to fit it all in the overhead lockers and we could find more of us being asked to put it under the seat in front and on a 3 hr flight i wouldn't relish that

timbo58

to be fair, when you're on an aircraft in close proximity to people you're going to see the worst of their behaviour should a situation arise, and hopefully the best also.
Some staff are going to be superb, most acceptable/mediocre and a few downright rubbish: that reflects (despite whatever the airlines training and recruitment policy) the make up of society I guess?

I'm not saying that crap staff and poor behaviour should be ignored or that passengers are not also very challenging at times mark you.
Some passengers as previously mentioned are less than acceptable on public transport.

callum9999

frigiliana wrote: »

I am not trying to knock Ryan Air i use them regularly, and if it is policy not to give your full name when asked by a passenger then so be it. For me this is the first time this has happened and i just wanted clarification of the rules , as a PS i can see this being a problem if every passenger where to bring on there hold baggage allowance they would struggle to fit it all in the overhead lockers and we could find more of us being asked to put it under the seat in front and on a 3 hr flight i wouldn't relish that

I take it you actually mean cabin allowance (the hold is under the plane)? But it certainly seems virtually everyone does bring their full allowance (with a large number bringing more if the notorious re-packing at the front of Ryanair queues is anything to go by!).

As to the incident, while it sounds like it was handled badly (but these things always do when only 1 side of the story is given) - you must obey any lawful request made by the captain on an aircraft - with the stewardesses acting on the captains behalf. You wouldn't argue with a policeman telling you to move your luggage - so don't do it with a steward(ess)!

lgw29

sounds very badly handled, ryan air will know the name of the crew on the flight, so no name is needed to complain,
now this is going to sound horrible as a passenger if the crew ask for the passport by law the passenger must hand it over this a a caa requirment