How to ask for optional service charge 12.5% to be taken off?

in Going out deals
82 replies 24.4K views
What is the best thing to say when asking to take off the optional service charge from your bill when paying by card?

What gets it done with the least confrontation and awkwardness?


I find the whole process to be very awkward. Sometimes when I've asked to remove it, I am negatively confronted and questioned by staff. I want to avoid that. I hate to ruin a good meal, but I also hate to walk away feeling ripped off by a restaurant that didn't deserve it.

:money:
«13456789

Replies

  • richardwrichardw Forumite
    19.5K Posts
    Part of the Furniture 10,000 Posts
    Just say you are going to tip in cash.
    Posts are not advice and must not be relied upon.
  • JewJew Forumite
    276 Posts
    richardw wrote: »
    Just say you are going to tip in cash.

    But what if the service wasn't worth tipping?
  • richardwrichardw Forumite
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    Part of the Furniture 10,000 Posts
    Jew wrote: »
    But what if the service wasn't worth tipping?

    You have a number of 5p 10p 20p 50p coins ready in change.
    Posts are not advice and must not be relied upon.
  • JewJew Forumite
    276 Posts
    richardw wrote: »
    You have a number of 5p 10p 20p 50p coins ready in change.

    LOL!

    I'm not that mean.

    As I said, I want to leave the place feeling good. If the service was bad, to hell with them, not gonna let it ruin my day — what will, is an awkward confrontation and negative energy from the staff...

    ...I'd like to avoid that.

    But 50p is a lot! :D
    I haven't found that on the floor in ages...
  • richardwrichardw Forumite
    19.5K Posts
    Part of the Furniture 10,000 Posts
    If you're not getting the service you expect, some restaurants may expect you to say so when it happens.
    Posts are not advice and must not be relied upon.
  • JewJew Forumite
    276 Posts
    richardw wrote: »
    If you're not getting the service you expect, some restaurants may expect you to say so when it happens.

    Usually, I don't think service is worth 12.5% anyway. And that's usually my concern. Especially if I order a lot/expensive things. I don't see why I should be forced to pay a percentage.

    But in either case, I didn't go there to give them a free focus group. I don't want them to ask questions, and that's it.

    I think it's very nosey, and annoys me further...
  • richardwrichardw Forumite
    19.5K Posts
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    If you are spending a lot, perhaps negotiate a flat fixed service charge with the Maitre'D before you sit down.
    Posts are not advice and must not be relied upon.
  • PasturesNewPasturesNew Forumite
    70.7K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Vote with your feet - and don't go there again. Find somewhere that doesn't make you feel awkward... after all, being made to feel awkward or not IS part of the customer experience and therefore the customer service.
  • HappyMJHappyMJ Forumite
    21.1K Posts
    Forumite
    I say. "Sorry, I'm eating here on business expenses and my company does not allow tips on the bill to go through on expenses and I can't afford it".

    If they wanted to charge the correct rate for the food and service in the first place then they would get their money. I never tip and always take optional tips off the bill when they have been added.
    :footie:
    :p Regular savers earn 6% interest (HSBC, First Direct, M&S) :p Loans cost 2.9% per year (Nationwide) = FREE money. :p
  • JewJew Forumite
    276 Posts
    Thanks guys! Good tips!
    richardw wrote: »
    If you are spending a lot, perhaps negotiate a flat fixed service charge with the Maitre'D before you sit down.

    ...and get spit in my food? :P
This discussion has been closed.
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