Damage to ASDA Petrol Station

K1zzie

Hi

I was wondering if people could give a little advise.

A few weeks back my dad, who drives a transit tipper, was filling up in ASDA petrol station. In this station once you filled up you have to drive to a window to pay. The max height for the actual station is twice the height of my dads transit, however the pay booth is a small building with the roof hanging over the edge. The problem is you have to drive very close to the window to be able to pay and as my dad did this he hit the roof on the pay booth. There wasn't much damage and he offered to fix it but they want to claim on his insurance.

I was wondering where he stands with this as I have read is insurance policy and it doesn't mention anything about this type of thing.

Any help would be appreciated.

Thanks!

vikingaero

It's simple property damage - car hits building. Your dads Insurers will have to pay out.

kingstreet

K1zzie wrote: »

I have read is insurance policy and it doesn't mention anything about this type of thing

Anything under liabilities/responsibilities to third parties?

Spamfree_2

Have the petrol station ever had this happen before?
Have other drivers been able to pull up and pay without taking half the roof off, or is the roof hanging down too low?

dunstonh

Can you send your dad to the ASDA in our town. The sooner someone demolishes that the better.

sabretoothtigger

I would argue its their fault. Transit van is hardly a rare vehicle and the indicated height limit clearly gave him a pass to proceed with use of the petrol station facilities.
If their booth juts out into the vehicle lane, its their fault. If your dad basically mounted the kerb then its a fair cop governor

The insurance company would just roll over I expect and charge more in premiums.

Could try a formal letter explaining the 'entrapment' to Asda and their legal dept might even just say its not worth the bother and give a pass. People on the ground are just following the book

Those booth things are awkward anyway, tell him to use self service.

vax2002

The reply from the legal office will be, grow longer arms or get out of the van and pay....

Torry_Quine

You don't need to get that close at the one we use as I can pay as the passenger. The card machine easily reaches over to me so a driver definately wouldn't need to be right up.

K1zzie

Hey

Thanks everyone for thier replies.

kingstreet, I have read the whole book and the only thing it mentions is that he isn't covered for private roads when he is loading or unloading.

sabretoothtigger, I have advised my dad that they need to request his insurance details in writing, that way he can reply with what actually happened and it wasn't his fault as he never mounted the curb. To be honest I use that petrol station and even in my small car I have to drive pretty close to the window to be able to reach to pay!

Spamfree, Yes I believe this has happened before, there are 2 booths and the other one also has dents in the same place.

Thanks again for the advise :j

chanz4

They don't have to request the details in writing

TonyMMM

They don't have to request his insurers details at all - He will be responsible for the cost of the damage, whether he refers the matter to his insurers is his decision (although his policy probably says he is obliged to notify them of any incident).