Bank Smart Letter

colinmitch

Topcatslot wrote: »

Hi new to this but am having serious hassle with Bank Smart, but all the threads seem old ones, has anyone, any up to date information please.

Me to, I have talked to trading Standards, they have advised me to ask Bank Smart for a signed copy of the contract I have with them, and to detail how it is I owe money; generally this will stop them hassling you, as all their terms and conditions are very dodgy and will not hold up in any UK court.

Hastings69

After contacting the ombudsman i wrote to Bank Smart asking them to uphold my claim against them, They wrote back saying that they are refusing to uphold it.

I have sent the letter over to the ombudsman and will await their decision, This is one dodgy company, DO NOT get involved with them

Marty_Hopkirk

A quick Google search reveals this company bring a new meaning to the words dodgy and untrustworthy.

Marty...

magpiecottage

colinmitch wrote: »

I have just received an invoice for £807.90 from Bank Smart, as they looked into PPI for me in 2012, no products where found, and they still want money, so much for 'No Win No Fee'.

This seems to be commonplace
I suggest you send the following e-mail to service@bank-smart.co.uk with a copy to consumer@claimsregulation.gov.uk

Remember to include any reference number and your own details on it.

FORMAL COMPLAINT AGAINST SYMMETRIC SYSTEMS LIMITED


Some time ago, you persuadedc me to allow you to let you look into the possibility of making a misselling claim on my behalf on a no win no fee basis.

Despite being unsuccessful, you have now sent me an invoice.

I put it to you that Symmetric Systems Limited knows that it is not entitled to such payment and has issued the invoice fraudulently.

Your fraudulent actions have caused me considerable distress and inconvenience until it was confirmed to me that, since you have dishonestly stated that I owe you money when you know it is not true in order to make a financial gain for yourselves is an offence under the Fraud Act 2006.

I require your Company Secretary, Ben Smart, to write to me personally, explaining why he has allowed you to attempt to defraud me.

I require Mr Smart to confirm that I owe Symmetric Systems Limited nothing and that no contract exists between us.

I require you to pay me £100 as compensation for the distress and inconvenience you have cause me.

I am sending a copy of this e-mail to your regulator and, should you not respond to my complaint in a manner that I consider satisfactory within 8 weeks, I shall also refer it to the Legal Ombudsman.

Legal_Ombudsman

[FONT=&quot]If you have received poor service from a CMC and you wish to make a complaint against them, you must first make a complaint to that organisation and give them eight weeks to deal with your complaint.

[FONT=&quot]If you receive a final response from the CMC within the eight weeks, or they fail to respond and you remain unsatisfied you can bring your complaint to the Legal Ombudsman.
[/FONT]

https://www.legalombudsman.org.uk/cmc

puckythistle

Can anyone offer me any advice?
In July 2013, Lloyd tsb Got in touch with me stating that they may owe me compensation. from Ppi, I filled the former in and returned it. Not long after I received another letter which I thought was connected but later realised was from bank smart. I received a cheque from Lloyd in September 2013 and never thought anymore of it. I tried to cancel with banksmart in December after realising my mistake but after receiving a bill for over £700 ( for what I don't know and which we couldn't afford) decided that we would have to stay with them. I informed them at the time and on numerous occasions later that one of the claims had been upheld, at this point we were sent numerous forms relating to each ppi which we had to sign and return giving them permission to continue. I did not return the firm related to the above mentioned claim. I contacted them again recently after receiving an ombudsman form to fill in relating to the claim, they have now told me that we owe 25% +vat on the amount as we received it after we signed a contract with them and have pointed me to the ministry of justice. ? Can anyone tell me whether we do actually owe them this amount when the claim was instigated by Lloyd before this date and they didn't actually look into the claim until after the date we received the cheque.
Thank you

magpiecottage

If you are unhappy with them, I suggest you complain to them in the first instance - an e-mail to the above address will suffice but make sure you keep a copy.

If you do not receive an answer within 8 weeks - or receive one that is unsatisfactory before then, you can take the matter to the Legal Ombudsman.

joncot

colinmitch wrote: »

I have just received an invoice for £807.90 from Bank Smart, as they looked into PPI for me in 2012, no products where found, and they still want money, so much for 'No Win No Fee', I will not be paying them, and advise you stay well away from Bank Smart.

Have you had any updates to the above as just been emailed a similar situation

[Deleted User]

joncot wrote: »

Have you had any updates to the above as just been emailed a similar situation

Since user "colinmitch" last logged into this site in June 2015, it's unlikely you'll ever get a response.
http://forums.moneysavingexpert.com/member.php?u=954765