Talk Talk are the worst!

fatou256

TalkTalkEmployee wrote: »

I have used Talk Talk for six years and have never had any problems. Only very rarely have I ever called customer services and I found them to be very helpful indeed and their opening hours excellent. The quality of phone and broadband services I am also very happy with.

And no, I don't work for them!

If you don't work for them then why your avatar is Talktalkemployee ?

chasepd

I'm at the end of my tether with talk talk.
Just the worst internet I have ever had. Not very impressed that sitting 3 meters away from my wifi box, I have a stronger wifi signal from 3 of my neighbors than my own. One of the is the house across the street!!!
The broadband service constantly drops out too! Its rendered skype useless so my girlfriend has to phone my land line using her internet in Thailand!!! And I'm paying for this service!!! Its just a joke!

Timalay

TalkTalkEmployee wrote: »

I have used Talk Talk for six years and have never had any problems. Only very rarely have I ever called customer services and I found them to be very helpful indeed and their opening hours excellent. The quality of phone and broadband services I am also very happy with.

And no, I don't work for them!

Oh the Ironing. Yeah, you're called TalkTalkEmployee just for the fun of it, and it also happens to your first post.

I wouldn't touch talktalk with a barge pole, after they lied to me not once, not twice, but three times on the same door sale. First they told me they had upgraded the towns exchange to fibre to the cabinet (first I had heard of it, also I thought was bt upgrading the cabiet's), then they told I could get upto 8mb on line (funny thing I was getting about 13mb on my line, they also thought plusnet my current provider only did upto 8mb), and the final nail in the coffin was them telling me that talktalk where taking over plusnet (wrong again).

mazza1970

melbell wrote: »

On this I would disagree. Its not their problem YOUR bankers had issues.

I know other companies were taking a zero tolerence policy during the RBS issue.

I found Talk Talk were the only ones out of the companies that I rang to be less sympathetic of what was going on, so not ALL companies had a zero tolerance policy regarding the issues with RBS

mazza1970

Handsome90 wrote: »

That's a curt reply. It wasn't Mazza's fault either. To be honest it's out of Mazza's hands so the best thing would be for talktalk to be a bit more sympathetic towards Mazza. After all, it was nice of him/her to contact talktalk and informing them of DD issues.

Thanks, I thought I would ring companies that were due payment out of courtesy and Talk Talk were the only ones that were less sympathetic of the situation!

showmethemoneyuk

I havent had to phone their call centres often (if at all) as Ive had no issues on billing or related problems. The main downside has been with their routers, which seem fairly cheap-mine doesnt seem to work well with the main phone, which is wireless and the only phone in the house. I probably need to buy a replacement, as it cuts out occasionally when online. If you have a TT router that cuts out and goes offline for no reason then thats likely proof that their routers are just cheaply built. Buying a new router eventually to replace it, of a known brand, should fix this issue.

Everyone I have talked to with experience believes they get FAR more scam calls with talk talk than any other company, but some of them last had a different phone company around 5 years ago or more! Things have changed so much since then. Nowadays, EVERYONE is after your money, whether its 'genuine' online bingo on the tv, or constant silent sales calls, or scam calls-I know people on bt that get scam calls to the home now too (calls often with a foreign accent claiming to be microsoft, wanting you to go on your computer to fix a problem is a very popular one-hang up immediately)! There is no fix other than changing your number and going on the telephone preference service (TPS), although going on the TPS without changing your number may reduce the number of calls you receive:
http://www.money.co.uk/article/1002657-how-to-stop-sales.htm
http://www.tpsonline.org.uk/tps/index.html

Kite2010

Even Talk Talk are after your money by increasing the monthly costs without even telling the customers.

Dexters_Indignation

TalkTalk_Company_Representative wrote: »

Hi All,

If any customers have a support request please contact us directly via the TalkTalk Members Forum


Alternatively you can also tweet us @TalkTalkCare

Regards

Mark
TalkTalk Online Community Department

WHOA THERE !!!!!!!!!!!!!!!

I was about to post on this thread to say that they are not that bad. Given that they are about half the price of anyone else.....
BUT!!!!!

If any customers have a support request please contact us directly via the TalkTalk Members Forum

This is a consumer forum!
If people wish to discus a compnay good or bad then they should.
Indeed that is what we are here for.

I can not believe that they would rather palm you off to there own web site!

REALLY!

I mean I am fully aware of Godwins rule but this is just a case of the TalkTalk Nazis! telling people what to do...

I have never really had problems with there service but i will be leaving as soon as my contract is up.
The reason THAT POST!

Its like a bouncer talking the little guy down an alley for a quiet chat!

Do NOT let the Talktalk Nazi's bully you!

qw3rt7

TalkTalk Cs can be awfull, but berating the rep for pointing out their support forum, and adding a swastika to your post is ridiculous.

TalkTalk

Hi Dexters Indignation,


The purpose of the post is to make any customers aware of the Online Support platforms that we do offer, in case they have any service or account based support queries. A Number of posters have raised queries that may require further support so the post gives the necessary information for this to be obtained and nothing more.

Customers are free to discuss matters whereever they like, our earlier post only offers customers the option of support methods should they wish to utilise it. There is not direct instructions with regards to the conversation, sentiment or otherwise.

Regards

Mark
TalkTalk Online Community Department