MSE News: Primus raises line rental for thousands of customers 29 June 2012 at 12:48PM edited 5 July 2012 at 2:36PM in Phones & TV 45 replies 10.6K views

Former_MSE_Helen

"Primus is increasing its line rental prices for 45,000 of its customers this August..."

Read the full story:
Primus raises line rental for thousands of customers

shafeeq

I took out a line rental contract with Primus vis Home Phone Choices on Primus Home Phone Saver, £7.99 - per month 1st May 2012.

So they are increasing my Line rental by £1.20. I suppose it's still cheaper then BT. Not sure If even they let me leave without penalty where do I go to?

Any advise?
Shafeeq

nollag2006

Customer service from Primus is absolutely appalling. Avoid at all costs

Wywth

nollag2006 wrote: »

Customer service from Primus is absolutely appalling. Avoid at all costs

Who would you recommend we switch to then?

StevieJ

shafeeq wrote: »

I took out a line rental contract with Primus vis Home Phone Choices on Primus Home Phone Saver, £7.99 - per month 1st May 2012.

So they are increasing my Line rental by £1.20. I suppose it's still cheaper then BT. Not sure If even they let me leave without penalty where do I go to?

Any advise?
Shafeeq

Are you not covered by this?

However, the majority of Primus's 650,000 customers will not see prices rise, while the cost of its exclusive deals listed on MoneySavingExpert.com will not increase.

StevieJ

nollag2006 wrote: »

Customer service from Primus is absolutely appalling. Avoid at all costs

I am going to call them as I have just received my first bill and require some clarification, I will keep you posted:)

SewerSide

I just realised there was a pdf attached to my last bill (from 28/6/12), saying there was a £1.20/m increase. Probably still cheapest, but it could have done with its own email.

https://www.dropbox.com/s/p7aqfdmd55x8isd/pricing.pdf

GraceCourt

The low prices are not much comfort to those of us who live in areas where the telephone exchange does not permit LLU (local loop unbundling)... Primus service is an unbundled service, and all of the low-cost providers charge extra where there is no LLU.

And yes, their Customer Services are appalling... they originally accepted my order in error and never actually got round to telling me that they couldn't provide the service that I had paid for, until I rang up to query something a few days before they were due to install it...

dank_2

I must admit to being more than a bit miffed by this price increase.

I switched to Primus only last month (16th May) on the proviso I would be paying £8.99, so to find out they're going to increase it by 12% - which I have to pay for the next 16/17 months - is scandalous.

Is there nothing that can be done to halt this? I know in the past that some telecoms companies have allowed customers to cancel their contracts if any price increase is deemed to be of "detrimental effect"?

cubegame

nollag2006 wrote: »

Customer service from Primus is absolutely appalling. Avoid at all costs

It's a phone line, why would you need customer service?

Heinz

cubegame wrote: »

It's a phone line, why would you need customer service?

When the bill's wrong, month after month?