Yodel leaving items with neighbours I don't know

shellsuit

One of our neighbours, who I didn't know, knocked once to ask me for their parcel which had been left with me.

Only it hadn't at all.

I still to this day wonder if she thinks I'm thieving scum and still furious with the company/courier who told her it was delivered to my house.

Letters and parcels should only be delivered to the address on the item IMO.

ian103

bazster wrote: »

I had a UPS driver leave a package on the doorstep.

Some people I know would've claimed they never received it in these circumstances, but I am honest and merely informed the sender that their courier was letting them down.

our worst delivery experience was ups, they left a tomtom at a neighbours, but the card was wrong in address and also the recievers name was wrong, we told ups to sort it out and deliver (eventually a neighbour turned up with our parcel). ups were very concertned as i guess they get the bill if the product doesn't turn up. yodel here in truro have been excellent (quick, prompt and will leave parcel in discrete location or neighbour

bazster

NBLondon wrote: »

It's not about the OP refusing to collect the parcel; it's about the possibility of the unknown neighbour losing or denying the existence of the parcel. The OP should not be out of pocket in that case.

Is anyone suggesting that the OP would be out of pocket?

The law is clear, the goods remain the seller's property until accepted by the buyer, not the buyer's neighbour, so if the neighbour nicks the delivery then they have stolen from the seller, not the buyer, and the seller will have to send another one.

Having said that, neighbours taking in deliveries probably works 99.9% of the time and as such is a very useful "service" and saves a huge amount of hassle in re-arranging deliveries, collecting from depots etc.

ThumbRemote

1886 wrote: »

I had a PS3 delivered and left with a neighbour and an expensive £70 electronic cat flap

What does the value of your neighbour's cat flap have to do with things?

NBLondon

bazster wrote: »

Is anyone suggesting that the OP would be out of pocket?

Nope - because my first clause was Datlex claims from Waterstone's for non-delivery. I guess if it happens enough - Waterstones (or any supplier) will have to rethink their couriers.

The best solution is for the order form to allow for instructions which are on the label or the courier's work docket e.g. "If not in, please leave at No27 / place in porch / take back to depot." That allows the purchaser to decide if a neighbour is an acceptable delivery point - not the courier.

babyemily

Ah just go and fetch your books and be pleased someone took them in for you - They could have been left out in the rain
Seriously though, If it was a nice big fat cheque or expensive piece of jewellery you would have been round there like a shot
You seem to be making a mountain out of a flea pooh - You ordered, its delivered albeit next door! But its delivered sure isint that the most important thing

noodles86

NBLondon wrote: »

1) datlex claims for non-arrival of the items
2) Waterstone's refund
3) Waterstone's charge Yodel
4) Yodel deduct from the courier's wages

If the courier was dishonest - they have lost out.
If the neighbour was dishonest - the courier has lost out.

Ooh I didn't know it was the courier that got charged for anything (hadn't really thought about it!)

However this reminds me of the time when I lived in a block of five flats with dodgy neighbours who I wouldn't have trusted with a mars bar. I was out all day and had a yodel slip pushed through saying they have left my parcel on the doorstep.

Obviously there was nothing there and I did ask the neighbours if they had taken parcels in and they said no. This was a Next delivery which always have Next plastered over the bags. I phoned Next to let them know and they got in touch with the courier. The courier then called me very irate saying that the family that lived in the bottom flat had let her in and they saw her leave the parcel and that she did deliver the parcel. Didn't matter how many times I said that they weren't there when I arrived home she kept saying but I delivered them. Now I know why she was so p!ssed off there was nearly £200 worth of things in the parcels she left. I have no doubt that they were nicked by a neighbour. I wouldn't be very happy having to pay that.

NBLondon

Dunno if that's what actually happens with Yodel - I was suggesting that they could have that in the driver's contract viz. the driver could be held responsible. Or maybe there's insurance involved.

Your case is interesting... I presume they were left outside your flat door but inside the communal area. Does that count as delivery? No signatiure so - no.

Not sure why they would put a slip through - if you were out, you would see the packages first:) unless the courier thought you were asleep and didn't hear the knock.

I've lived in flats near dodgy characters too - even if they didn't nick the stuff, anybody visiting them could have with no way of tracing them.

the_lunatic_is_in_my_head

NBLondon wrote: »

Dunno if that's what actually happens with Yodel - I was suggesting that they could have that in the driver's contract viz. the driver could be held responsible. Or maybe there's insurance involved.

I would hope there are employment laws preventing deductions from wages.

The driver may be held responsible but with a home delivery driver being paid 40p a drop you can't blame them for not wanting to keep coming back and again it all comes down to price, drivers gets paid peanuts, Yodel gets paid peanuts and the retailer maintains low prices to appease the consumer who is the driving force for price over service.

NBLondon wrote: »

I've lived in flats near dodgy characters too - even if they didn't nick the stuff, anybody visiting them could have with no way of tracing them.

This is what Royal Mail do, and always have done, with a multi-drop address, not necessarily a block of flats, it depends on where the main delivery point is, a large house turned into flats for example where the postman shoves the whole lot through the letter box on the main door or gets the first person who aswers the door to sign.

As far as RM are concerned they've delivered to your address and fulfilled what they are legally obligated to do.

noodles86

NBLondon wrote: »

Dunno if that's what actually happens with Yodel - I was suggesting that they could have that in the driver's contract viz. the driver could be held responsible. Or maybe there's insurance involved.

Your case is interesting... I presume they were left outside your flat door but inside the communal area. Does that count as delivery? No signatiure so - no.

Not sure why they would put a slip through - if you were out, you would see the packages first:) unless the courier thought you were asleep and didn't hear the knock.

I've lived in flats near dodgy characters too - even if they didn't nick the stuff, anybody visiting them could have with no way of tracing them.

The yodel courier was very angry though when she called so I get the feeling now she may have had some repercussion? Thats right they were left in the communal area where anyone walking past to visit another flat could have just taken. I also found it odd that she still left the card as I wouldn't have been able to get into the flat without tripping over them first. Also I presume she would have tried by buzzer first to which I wouldn't have answered so would have given some indicator I weren't there.

The best of it was I think was when she called she was adamant that the flat below had let her in and they had seen her - err why didn't you leave it with them instead of leaving outside the door in full view of any one!? But hey ho this was three years ago now!