Cancelling T-Mobile contract help!!

bethan.haf

Hi all!!
I want to cancel my current 24 month contract with T-mobile which is ends 30 days from 11th July, and move to a deal through NHS Discounts using Voice Mobile and the orange network as they do a fantastic deal on the Iphone 4.

However...I am worried about cancelling the contract as I heard they can be quite horrible to those wanting to leave?

how can I put it over nicely without simply stopping my direct debit? how do I word it? I believe that I need to ask for a PAC code???

sorry for sounding so daft, just a bit wary of ringing them!!

Thanks in advance,

Beth

grumbler

bethan.haf wrote: »

how can I put it over nicely without simply stopping my direct debit?

In fact "simply stopping your DD" will result only in your contact going on and your credit history ruined.

how do I word it? I believe that I need to ask for a PAC code???

You need PAC only if you want to port your number to Orange.
Incidentally T-mobile became very crappy recently when it comes to PACs:
How to give T-Mobile notice and then PAC request.
Leave T-Mobile with PAC at end of contract

GooliesOfFire

I would just ask them to move me from pay monthly onto PAYG. Smooth and you keep your number and have more time to transfer it.

medsec54

Hi Beth, what is the deal? I work in the NHS

macman

Your contract does not end 30/7-it simply reaches the end of it's minimum term. It then continues until you give 30 days notice.
As above, cancelling your DD does not terminate your contract.
If they were 'horrible' on the phone, you would simply terminate the call. But all that will happen when you ask for your PAC is that you'll be put through to retentions, and they'll offer you a deal-which you decline.

bethan.haf

medsec54 wrote: »

Hi Beth, what is the deal? I work in the NHS

Hiya,

go to NHS Discounts website then to 'Mobiles'. they have lots of deals. I'm going for the iphone4 @£30 per month also have lots of other stuff on their site.
Sometimes working for the NHS has its advantages....

Beth x

Mickyk

Might be worth your while checking the Vodafone deals as well if you work for the NHS, it is 20% off any deal for you and up to 5 friends and family members.

grumbler

bethan.haf wrote: »

go to NHS Discounts website then to 'Mobiles'. they have lots of deals. I'm going for the iphone4 @£30 per month

24 months?
You can get it for 12x£26 with £50 cashback and without any discounts, i.e. effectively for 12x£24 (8Mb).

Mickyk

That is the 4s deal they are talking about