HSBC refuse to refund debit card fraud

philD_2

Well, I have a small calculator type device from HSBC. To access internet banking I switch it on and enter a numeric code. The length of my numeric code is 4 characters.

So, I'm afraid Dr that you are mistaken and I suggest that many HSBC customers will have used their existing 4 digit card PIN for their security device (otherwise another number to remember).

You are making an assumption Dr and your assumption is wrong - 4 digits or more for the PIN on the security device! Maybe there are different versions of the security device in use?

Dr_Cuckoo3

that is interesting because my digipass has 6 dashes once the green button is pressed and entering less than 6 numbers does not produce a passcode

I suppose that they are tailored to the individual user then

philD_2

The number of dashes may correspond with the length of the password as created when you first received the security device - although I doubt this as is would be another security flaw - IE it would indicate the number of characters in your passcode.

I think it is more likely that there are a number of different versions of the security device in use - earlier versions allowed for a 4 digit passcode but this may have been later revised to improve security. I don't know - but what I do know is my security device accepts a 4 digit passcode and displays 4 dashes when I switch it on. Hence why I concluded that it may be diligent for HSBC to advise customers to change their passcode when their card PIN has been compromised.

Escorcio

The Secure Key allows for a PIN of 4-8 digits.
When you hold down the green button it will have dashes for the number of digits you have set the password as.
PhilD, to reset the PIN on the Secure key, enter the wrong PIN 3 times, it will then give you a recovery code. When on the HSBC website go to "forgotten pin", it will ask you a few security questions and then give you a new code to enter into the Secure Key, entering this will allow you to set a new PIN for it.

philD_2

lovinituk wrote: »

Phil, I'm sorry but for someone who works/used to work in IT, you don't come across as very bright! Press charges or just forget it.


The PIN is your card PIN.

Thanks for sharing your opinion but get back to the zoo mate!

sminkers

It's quite simple really...

HSBC didn't steal £470 from you, E + J did. So if you want your cash back you need to go after E + J (most likely by pressing charges).

philD_2

Yes, it is very simple - fraud therefore HSBC refunds and does their own investigation.

philD_2

Also, the costs will be £500 to HSBC once is goes to the Ombudsman - so it's cost efficient for them to refund.

sminkers

They have done their own investigation. You didn't shield your PIN sufficiently. That's enough for them to reject your claim.

philD_2

sminkers wrote: »

They have done their own investigation. You didn't shield your PIN sufficiently. That's enough for them to reject your claim.

Some of the posts here have been useful - other posts such as yours are not and I really don't see the point in such posts. Care to explain?