MSE News: NatWest customers in lurch after meltdown

innovate

A superb opportunity for Mr Hester and several layers of senior management to claim an extra bonus, for the resolution of this crisis.

hoo

What about a call to friends/family/ neighbour and ask if they could get/ lend a few essentials to see you over the weekend. Do you have nothing in the cupboard/ fridge that you can feed yourself and baby? Readybrek, milk, something tinned? I know it's not ideal but .......
If you use Mr T's on a regular basis for delivery maybe a call to customer services may help.... worth a try?

Where are you based?

Hope you can sort something

dark_lady

ffghugsf wrote: »

I've just had a call from Tesco saying they won't deliver my weekend groceries today as they've not received any money from my bank. :mad:

I'm in tears here. I can't get any money from a cash machine (card is being denied) and I've only £2.31 left in my purse.

What am I going to do for food? How am I going to feed my 6 month old baby? Any advice please? I'm desperate. HELP!!!

I shouldnt think Tesco would actually lose out much by helping out customers like yourself in an emergency situation such as this especially when you consider what money and profits theyve made from workfare.
And you are a regular customer so monies can always be sorted out when the problem is fixed.
And i am also a Nat West customer.

jamesd

ffghugsf wrote: »

Yes, this would probably be a good solution for most people, but what I failed to explain was that I am actually disabled and housebound, hence why I use online shopping.

Assorted options:

1. Use the reserves of food that you keep around in cases of delivery problems.

2. Use money from your emergency fund, probably not held at NatWest because of the generally low interest rates there.

3. Use money from a credit card.

4. Use money from a second current account where you keep a couple of hundred Pounds for cases where there are glitches in banking.

5. Phone NatWest and explain the situation of you and your child and invite them to propose a solution.

6. Contact Social Services or any other resources that assist you in other circumstances.

7. Phone a local taxi company, explain the situation and ask if one of their drivers is willing to take payment by cheque for a small amount of groceries to last you until the problem is fixed. Smaller firms are more likely to have a driver who will agree than large ones.

8. If you regularly order delivery food from a local business, give them a call and ask them if in this unusual situation they are willing to take payment by whatever you have that will work, say a cheque, and pick up a small amount of supplies for the baby for an extra delivery charge.

hoo

ffghugsf wrote: »

I've just had a call from Tesco saying they won't deliver my weekend groceries today as they've not received any money from my bank. :mad:

I'm in tears here. I can't get any money from a cash machine (card is being denied) and I've only £2.31 left in my purse.

What am I going to do for food? How am I going to feed my 6 month old baby? Any advice please? I'm desperate. HELP!!!

Just re read your post- you can't get money from cash machine as your card is being denied? Have you tried already?

Middy

I work for a supermarket and not been in since Tuesday.

A few colleagues have been subjected to verbal abuse because their Natwest debit cards aren't working.

I cannot believe how some people are blaming a 3rd party for unable to get their beer!

Middy

Once this is resolved, I seriously stress that people have bank accounts at two different banks.

I bank with one bank for my current account and another for my savings. So if the bank I hold my current account does a Natwest, at least I have funds at another bank until the problem is resolved.

Middy

ffghugsf wrote: »

I've just had a call from Tesco saying they won't deliver my weekend groceries today as they've not received any money from my bank. :mad:

I'm in tears here. I can't get any money from a cash machine (card is being denied) and I've only £2.31 left in my purse.

What am I going to do for food? How am I going to feed my 6 month old baby? Any advice please? I'm desperate. HELP!!!

I have plenty of dried pasta, rice, tinned veg etc at home. If I do have situations where I have no money left, at least I have something to eat.

I have been to many of my friends' houses and they don't have much of a stock cupboard. Which you need regardless if in the winter you do get snowed in or unable to visit the shops due to illness or injury.

scattykat

I do but with natwest and rbs

ffacoffipawb

Middy wrote: »

I work for a supermarket and not been in since Tuesday.

A few colleagues have been subjected to verbal abuse because their Natwest debit cards aren't working.

I cannot believe how some people are blaming a 3rd party for unable to get their beer!

Because those people are thick chavs, that's why.