MSE News: NatWest customers in lurch after meltdown 21 June 2012 at 3:54PM edited 4 July 2012 at 3:46PM in Budgeting & Bank Accounts 206 replies 30.9K views

Former_MSE_Helen

"Millions of NatWest and RBS customers may be left without cash after 'technical problems' struck the bank ..."

Read the full story:
NatWest customers in lurch after meltdown


See the updated story story (22/06/12):
NatWest nightmare into day three: Q&A on your rights


See the further updated story (25/06/12):
NatWest latest: bank hopeful of fix today


See the further updated story (02/07/12):
Ulster Bank crisis goes on

See the further updated story (04/07/12):
Ulster Bank crisis could last a month

davethorp

Already a fairly lengthy thread discussing this here

DK72

I find it really uncanny that Natwest are claiming everything is now ok. NO it isn't. I still haven't had my accounts updated..... I keep asking who is their IT provider - why don't they announce that they will be penalising them - it may make us poor customers feel a bit better.

silvercar

From their website:

Important Information for our customers - message timed at 16:25
We can confirm that all account balance information has now been updated so most customers will now be able to view an up to date balance. Some services online are still unavailable and some customers may still be impacted.

We recognise this has caused significant inconvenience for our customers, and we continue to work to resolve these issues and restore a full service.

We will be keeping over 1,000 NatWest branches in all major towns and cities open until 7pm tonight to assist customers who are unable to get to their branch during working hours. Staff at our call centres are also ready to answer questions and help where they can.

jen245

I think i must be in some kind of meltdown twilight zone, as i havent had any issues at all with my accounts, yesterday or today, and my local branch was quite quiet today when i popped in :cool:

agrinnall

DK72 wrote: »

I find it really uncanny that Natwest are claiming everything is now ok. NO it isn't. I still haven't had my accounts updated..... I keep asking who is their IT provider - why don't they announce that they will be penalising them - it may make us poor customers feel a bit better.

This is likely to be an internal IT issue so asking who their IT provider is is a pointless exercise.

mrbilbs

My wage should have gone in and be showing this morning. Guess what? No wage!
:mad:

kinkyangel

No money for me and at least one other friend this morning!!! According to the man at Natwest I spoke to yesterday, Natwest will do all they can to sort the problem out as soon as possible!

itsakindofmajik

Guess what! 07.25 Friday. No overnight transactions showing. No money paid in. No updated balance. Should we believe anything banks say these days?

Kat4w

I have checked online banking just now and my partners wages aren't showing and are due in today. What gets me mad is although there is a message on the website acknowledging the problem it doesn't give any advice as to what to do.we need some money today but what can I do?

notts_phil

Well get to your branch which should be opening early prove its your payday and they will give you some cash