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MSE News: NatWest customers in lurch after meltdown

edited 4 July 2012 at 3:46PM in Budgeting & Bank Accounts
206 replies 30.9K views
Former_MSE_HelenFormer_MSE_Helen
2.4K posts
edited 4 July 2012 at 3:46PM in Budgeting & Bank Accounts
"Millions of NatWest and RBS customers may be left without cash after 'technical problems' struck the bank ..."
Read the full story:
NatWest customers in lurch after meltdown


See the updated story story (22/06/12):
NatWest nightmare into day three: Q&A on your rights


See the further updated story (25/06/12):
NatWest latest: bank hopeful of fix today


See the further updated story (02/07/12):
Ulster Bank crisis goes on

See the further updated story (04/07/12):
Ulster Bank crisis could last a month


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Replies

  • davethorpdavethorp Forumite
    1.6K posts
    Part of the Furniture 1,000 Posts
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    Already a fairly lengthy thread discussing this here

  • DK72DK72 Forumite
    1 posts
    I find it really uncanny that Natwest are claiming everything is now ok. NO it isn't. I still haven't had my accounts updated..... I keep asking who is their IT provider - why don't they announce that they will be penalising them - it may make us poor customers feel a bit better.
  • silvercarsilvercar Forumite, Board Guide
    41K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    From their website:
    Important Information for our customers - message timed at 16:25
    We can confirm that all account balance information has now been updated so most customers will now be able to view an up to date balance. Some services online are still unavailable and some customers may still be impacted.

    We recognise this has caused significant inconvenience for our customers, and we continue to work to resolve these issues and restore a full service.

    We will be keeping over 1,000 NatWest branches in all major towns and cities open until 7pm tonight to assist customers who are unable to get to their branch during working hours. Staff at our call centres are also ready to answer questions and help where they can.
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  • jen245jen245 Forumite
    1.6K posts
    I think i must be in some kind of meltdown twilight zone, as i havent had any issues at all with my accounts, yesterday or today, and my local branch was quite quiet today when i popped in :cool:
    Debt free and staying that way! :beer:
  • agrinnallagrinnall PPR
    23.3K posts
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    DK72 wrote: »
    I find it really uncanny that Natwest are claiming everything is now ok. NO it isn't. I still haven't had my accounts updated..... I keep asking who is their IT provider - why don't they announce that they will be penalising them - it may make us poor customers feel a bit better.

    This is likely to be an internal IT issue so asking who their IT provider is is a pointless exercise.
  • mrbilbsmrbilbs Forumite
    81 posts
    My wage should have gone in and be showing this morning. Guess what? No wage!
    :mad:
  • No money for me and at least one other friend this morning!!! According to the man at Natwest I spoke to yesterday, Natwest will do all they can to sort the problem out as soon as possible!
  • Guess what! 07.25 Friday. No overnight transactions showing. No money paid in. No updated balance. Should we believe anything banks say these days?
  • Kat4wKat4w Forumite
    2 posts
    I have checked online banking just now and my partners wages aren't showing and are due in today. What gets me mad is although there is a message on the website acknowledging the problem it doesn't give any advice as to what to do.we need some money today but what can I do?
  • notts_philnotts_phil Users Awaiting Email Confirmation
    1.1K posts
    Well get to your branch which should be opening early prove its your payday and they will give you some cash :)
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
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