Natwest Technical Issues

johnsons_baby

I'm also waiting for tax credits to clear.

Does anyone know if balances and withdrawls at cash machines are affected as well? Would an ATM show me an up to date balance and therefore allow me to withdraw cash?

It was only a few weeks ago Natwest had issues similar to this, very frustrating.

stclair

lady82 wrote: »

My tax credits are also not on my account.....
knows anyone when the Problem is resolved?

If you listen to the IVR it says they "anticipate" the issue will be resolved by this afternoon.

bensmumsam

Well ive just spoken to someone at Natwest and all i got was
'We are trying to fix the problem as soon as possible' and this bit was the best 'bare with us it wont take too long....we hope' YOU HOPE?
Arghh!!

f1widow

Just popped in to see if anyone has any news - I was told at 8.15am that it would be half an hour to an hour so now Im slightly concerned with the news that its going to be this afternoon - bang goes my food shopping!!!! The assistantsaid she would be phoning me at 9.30am as well so we will see what happens .....

johnsons_baby

I've got to collect my daughter from her Dad's at 1, a 150 mile drive and no money for diesel right now!

Could be interesting as her Dad also banks with Natwest and he gets paid his JSA on a Thursday and it's due today!

Can't believe that it could take til this afternoon to resolve.

Are they able to arrange overdrafts in light of this for people who need it?

anders2809

jeeso what a joke natwest are

stclair

johnsons_baby wrote: »

I've got to collect my daughter from her Dad's at 1, a 150 mile drive and no money for diesel right now!

Could be interesting as her Dad also banks with Natwest and he gets paid his JSA on a Thursday and it's due today!

Can't believe that it could take til this afternoon to resolve.

Are they able to arrange overdrafts in light of this for people who need it?

In a nut shell no unless you actually make an application for one or get your current overdraft extended.

shegirl

I'm about to try and draw some cash out so will let those f you wondering whether it's successful or not!

My payments going out seem to be fine though as I received confirmation that money had been credited to someone I have a payment set up for.

Natwest have been quite bad with showing debits lately though,they've been taking days to show on my account.

stclair

anders2809 wrote: »

jeeso what a joke natwest are

shegirl wrote: »

I'm about to try and draw some cash out so will let those f you wondering whether it's successful or not!

My payments going out seem to be fine though as I received confirmation that money had been credited to someone I have a payment set up for.

Natwest have been quite bad with showing debits lately though,they've been taking days to show on my account.

The bank has no control what so ever when a debit card payment debits your account it depends on how quickly the retailer processes them.

stclair

johnsons_baby wrote: »

I'm also waiting for tax credits to clear.

Does anyone know if balances and withdrawls at cash machines are affected as well? Would an ATM show me an up to date balance and therefore allow me to withdraw cash?

It was only a few weeks ago Natwest had issues similar to this, very frustrating.

It was the 5th November 2011 that last time it happened.