Money For Your Phone

jaci999

Has anyone had any dealings with this company, I sent my phone to them 4 weeks ago in the prepaid envelope they sent me and when I got in touch with them they said they haven't received it. :mad::(

Quentin

They tell you to use recorded delivery (for phones worth up to £30), or special delivery for more valuable items.

Assuming you did, then approach royal mail for compensation.

grumbler

When sending a valuable phone any reasonable person would have used at least a recorded signed for post, wouldn't they?

custardy

Quentin wrote: »

They tell you to use recorded delivery (for phones worth up to £30), or special delivery for more valuable items.

Assuming you did, then approach royal mail for compensation.

depends on the service used.
some scenarios using a prepaid envelope(therefore a business service) carries no compensation

Quentin

custardy wrote: »

depends on the service used.
some scenarios using a prepaid envelope(therefore a business service) carries no compensation

This obviously doesn't apply here!

The firm wouldn't be telling their customers which service to use for which level of compensation if/when the phones get lost in the post were it a waste of money!

Buzby

Compensation applies regardless of who pays for the postage, however the sender will need to have proof the items was posted, and a Certificate of Postage to escalate a claim for compensation.

custardy

Buzby wrote: »

Compensation applies regardless of who pays for the postage, however the sender will need to have proof the items was posted, and a Certificate of Postage to escalate a claim for compensation.

you are aware cerain business postage doesnt carry compensation unless tracked?

custardy

Quentin wrote: »

This obviously doesn't apply here!

The firm wouldn't be telling their customers which service to use for which level of compensation if/when the phones get lost in the post were it a waste of money!

obviously? well I'll leave you to provide expert knowledge.
As it stands the firm will lose £0
RD covers beyond £30,so the advice isnt exactly accurate.
Adding RD changes the product to retail.

Quentin

custardy wrote: »

obviously? well I'll leave you to provide expert knowledge.
As it stands the firm will lose £0
RD covers beyond £30,so the advice isnt exactly accurate.

The firm know they aren't responsible when the postie nicks the phones, (or they mysteriously disappear somehow), hence the reason why they tell the customers to use recorded or special delivery!

custardy

Quentin wrote: »

The firm know they aren't responsible when the postie nicks the phones, hence the reason why they tell the customers to use recorded or special delivery!

So you stated claim compensdation from RM.
However you don't know the service used on the 'prepaid' envelope?

Quentin

I don't know!

All I reported was the advice to customers.