Royal Mail Recorded Signed For (RSF)- Biggest Scam Ever?

Mancunian

99% of the time the recorded items I send or receive are not processed correctly and not tracked or even signed for.

This has happened for several years and I am amazed that nothing has ever been raised about this with the regulatory bodies.

RM did improve things a little and do now scan the item when posted. At this point your item should show:-

1. 'working its way through our network'

next steps should be:-

2. 'received at XXX depot, out for delivery'

then

3. 'item delivered' or 'a card was left'

with likely signature details shortly after delivery.


If you dont get passed step one then RM have not done what they promised and they simply advise you to make a claim.

NB. Compensation is the same for standard postage as it is for Signed for - 100 x the cost of a standard postage stamp but costs you more.

For reliable, prompt delivery use Special Delivery

soolin

Recorded is not a tracked service, so all they say it will do is obtain a signatur eon arrival, anything else is a bonus.

Like you nothing I send recorded gets signed for so I don't bother.

also compensation for all standard mail, including recorded did not go up in the last mail increase, and is still £46.

Special delivery is a fully guaranteed service but costs a great deeal more than standard mail, so is not really useful unless you are sending something valuable or not covered with standard mail.

Mancunian

thanks

didnt realise they'd stopped the 'at local depot' and 'out for delivery' messages.

it still needs a case bringing against Royal Mail though, people aint getting what they paid for and dont even think they realise.

soolin

Mancunian wrote: »

thanks

didnt realise they'd stopped the 'at local depot' and 'out for delivery' messages.

it still needs a case bringing against Royal Mail though, people aint getting what they paid for and dont even think they realise.

If an item doesn't get a signature then a claim can be made and the 95p refunded. That is the only part of the service that has failed, assuming item arrives of course that is.

Incidentally this is what RM say about the service:

http://www.royalmail.com/delivery/business-delivery-options-uk/recorded-signed


If you have an important item to deliver, our Recorded Signed For™ service gives you complete peace of mind with proof of posting and an electronic copy of the signature available online

If you read the FAQs it is also quite clear that this is not a guaranteed service and is not suitable for urgent or valuable items.

http://www.royalmail.com/delivery/business-delivery-options-uk/recorded-signed/faqs


On the rare occasions that we don’t get a signature for any other reason, we'll refund your money.

soolin

http://www.royalmail.com/delivery/business-delivery-options-uk/recorded-signed/faqs

You can ask for a Recorded Signed For™ fee refund if we are unable to provide proof of delivery.

Mancunian

soolin wrote: »

http://www.royalmail.com/delivery/business-delivery-options-uk/recorded-signed/faqs

You can ask for a Recorded Signed For™ fee refund if we are unable to provide proof of delivery.

shame people and organisations still think its good and could risk stuff going missing. got a good postie near me who goes out of her way to tell you and I know through experience over many years

soolin

Mancunian wrote: »

shame people and organisations still think its good and could risk stuff going missing. got a good postie near me who goes out of her way to tell you and I know through experience over many years

People will always use services without reading even the slightest bit of info about what they are paying for. RM are clear about the service, if people still wish to use recorded then that is their decision.

You cannot stop people using a service if they wish to, just as you can't force anyone to do even a slight bit of research before they spend money.

dealer_wins

In 30 years I havnt had a single problem with Royal Mail

johnnyboyrebel

dealer_wins wrote: »

In 30 years I havnt had a single problem with Royal Mail

:rotfl: that cracked me up.

Mancunian

soolin wrote: »

People will always use services without reading even the slightest bit of info about what they are paying for. RM are clear about the service, if people still wish to use recorded then that is their decision.

You cannot stop people using a service if they wish to, just as you can't force anyone to do even a slight bit of research before they spend money.

Did you miss something?

Its called recorded signed for

And

They generally dont get anyone to sign!?

Mancunian

dealer_wins wrote: »

In 30 years I havnt had a single problem with Royal Mail

Kilburn?

Least your nail bombs got through :rotfl: