Warning! BT increase charges for non direct debit payers

wantmemoney

There seems to be a few points that some of the BT groupies and cheer leaders on this thread appear to be missing.

Many people believe its morally wrong and unjustified for BT to charge customers more if they don't agree to pay by direct debit.

Many people do not want BT or any private company to have any form of unpoliced access to their private bank accounts.

BexTech

wantmemoney wrote: »

There seems to be a few points that some of the BT groupies and cheer leaders on this thread appear to be missing.

Many people believe its morally wrong and unjustified for BT to charge customers more if they don't agree to pay by direct debit.

Many people do not want BT or any private company to have any form of unpoliced access to their private bank accounts.

The thing is people are only complaining now, they should have been complaining for all these past years they have been paying more.

hurrah

wantmemoney wrote: »

There seems to be a few points that some of the BT groupies and cheer leaders on this thread appear to be missing.

Many people believe its morally wrong and unjustified for BT to charge customers more if they don't agree to pay by direct debit.

Many people do not want BT or any private company to have any form of unpoliced access to their private bank accounts.

Because people dont agree with the issue,s you have by not paying by dd doesnt mean they have a vested interest in taking BT,s side.:D

As BexTech says why complain now after all its been going on for yonks,why just complain about BT doing it,when its been common practice for some time amongst many suppliers.

Hopefully Ofcom will rule on if its fair by Autumn. See http://www.ofcom.org.uk/complain/landline/addcharges/

Ruby6767

I was angry to see that BT are now charging me £4.50 for the 'service' of taking my payment. I pay once per quarter (usually by cheque), yet the leaflet BT sent with the bill says the charge is £1.50 per month - surely that means they are charging me three seperate times per quarter, yet only having to process a payment once per quarter? Surely that must be wrong, as that would mean they are charging me in the two months when they don't have to process anything!! In the same vein as illegal bank charges being unfair becuase they are charging more than the ACTUAL COST of processing, I'm sure it cannot cost BT £1.50 each month (or £4.50 each quarter) to process my payment??? Can we get a reply on that principle please Martin?

Yet again it seems that BT are blowing their own trumpet telling us that charges are going down, and yet charging more with the other hand! Also ripping off those on low incomes who don't have the cash flow the risk setting up Direct Debits! They are abusing their position as they know it's hard, and often impracticable, for people to try to leave BT landlines altogether.

Ruby6767

BexTech

Ruby6767 wrote: »

I was angry to see that BT are now charging me £4.50 for the 'service' of taking my payment. I pay once per quarter (usually by cheque), yet the leaflet BT sent with the bill says the charge is £1.50 per month - surely that means they are charging me three seperate times per quarter, yet only having to process a payment once per quarter? Surely that must be wrong, as that would mean they are charging me in the two months when they don't have to process anything!! In the same vein as illegal bank charges being unfair because they are charging more than the ACTUAL COST of processing, I'm sure it cannot cost BT £1.50 each month (or £4.50 each quarter) to process my payment??? Can we get a reply on that principle please Martin?

Yet again it seems that BT are blowing their own trumpet telling us that charges are going down, and yet charging more with the other hand! Also ripping off those on low incomes who don't have the cash flow the risk setting up Direct Debits! They are abusing their position as they know it's hard, and often impracticable, for people to try to leave BT landlines altogether.

Ruby6767

Once again - Yet you were happy for all these years to pay £3 per quarter (£1 / month) for not paying by Direct debit, now that BT have increased this by 50p and detailed it differently on the bill you complain. Why haven't you been complaining for all these years they have been charging you £1 per month?

wantmemoney

BexTech wrote:

Once again - Yet you were happy for all these years to pay £3 per quarter (£1 / month) for not paying by Direct debit, now that BT have increased this by 50p and detailed it differently on the bill you complain. Why haven't you been complaining for all these years they have been charging you £1 per month?

pointless comment you keep making, give it a rest.

Ruby6767 wrote:

I was angry to see that BT are now charging me £4.50 for the 'service' of taking my payment. I pay once per quarter (usually by cheque), yet the leaflet BT sent with the bill says the charge is £1.50 per month - surely that means they are charging me three seperate times per quarter, yet only having to process a payment once per quarter? Surely that must be wrong, as that would mean they are charging me in the two months when they don't have to process anything!! In the same vein as illegal bank charges being unfair becuase they are charging more than the ACTUAL COST of processing, I'm sure it cannot cost BT £1.50 each month (or £4.50 each quarter) to process my payment??? Can we get a reply on that principle please Martin?

Yet again it seems that BT are blowing their own trumpet telling us that charges are going down, and yet charging more with the other hand! Also ripping off those on low incomes who don't have the cash flow the risk setting up Direct Debits! They are abusing their position as they know it's hard, and often impracticable, for people to try to leave BT landlines altogether.

yes why does BT claim a £1.50 processing charge for a single monthly bill
and
a £4.54 processing charge for a single quaterly bill

it stinks of an unfair punitive charge.

BexTech

wantmemoney wrote: »

pointless comment you keep making, give it a rest.


yes why does BT claim a £1.50 processing charge for a single monthly bill
and
a £4.54 processing charge for a single monthly bill

it stinks of an unfair punitive charge.

It's not at all pointless.

WHY complain now, why weren't some people complaining before where they were being charged, that is being charged for years.

You're only calling it pointless and want it to be given a rest, because you don't like the true fact of the matter and you have no basis for any argument.

I agree that there should be only one processing charge and it should be the same whether it's monthly payment or quarterly. BT haven't done themselves any favours by now detailing the charges, as people have been happy for many many years to pay the extra £1 per month / £3 per quarter for not paying by DD, but now they detail the charge and call it a payment processing fee, people don't like it. They should have simply carried on as before and charge £12.50 for line rental and gave £1.50 discount for paying by direct debit.

Ruby6767

BexTech wrote: »

Once again - Yet you were happy for all these years to pay £3 per quarter (£1 / month) for not paying by Direct debit, now that BT have increased this by 50p and detailed it differently on the bill you complain. Why haven't you been complaining for all these years they have been charging you £1 per month?

I wasn't paying £3 per month before for not paying by DD!! - that was for something else (line rental or whatever), as already stated in this forum! My dispute is that it surely doesn't cost £4.50 per quarter to BT to process the charge, as they seem to claim (please read what I actually say!), and that they are charging (according to them) £1.50 per month (i.e. 3 times) when only doing a job (i.e. processing a payment) once per QUARTER. This does not reflect their true costs (see bank charges issue) and is misleading at best (i.e. 3 charges for a job, but only ONE actual job to them)!

gt94sss2

Ruby6767 wrote: »

I wasn't paying £3 per month before for not paying by DD!!

Yes, you were (£3/quarter)

This is because BT used to give customers paying by direct debit or monthly payment plan a £1/month discount.

All they have changed now, is to match their competitors and started quoting the lower direct debit amount 'as standard' with a charge (increased from £1-->£1.50) rather than the higher amount with 'a discount'.

Regards
Sunil

BexTech

Ruby6767 wrote: »

I wasn't paying £3 per month before for not paying by DD!!

But you were, that is the point!!!