Internet connection keeps dropping - anyone else had this and solved it?

bod1467

macman wrote: »

Dial 17070, select option 2

If OP is on a TT LLU connection then I think 17070 will only read back the phone number twice - no options are offered.

An alternative is to dial 0 (to stop the dial tone). After a short while a tone will appear (like for a call that hasn't been hung up) but before that it should be quiet.

spike7451

Just one thing dorsetlady,find out if the engineer TT are sending is a BT Openreach engineer or a Qube engineer.If it's the latter,then tell them you need a BT Openreach engineer not a Qube engineer as it's a line fault.

macman

And a Qube 'engineer' is chargeable...looking at your original post, you were quoted a potential £50 charge, which makes me suspect they've booked Qube, not OR. OR charge around £130 for a call-out where no fault is found on their equipment.

spike7451

macman wrote: »

And a Qube 'engineer' is chargeable...looking at your original post, you were quoted a potential £50 charge, which makes me suspect they've booked Qube, not OR. OR charge around £130 for a call-out where no fault is found on their equipment.

That was my thinking as well mate,in the case of a line fault,a Qube engineer visit would be useless.

prowla

In my case when we had a line problem, there was no charge for the repairs that BT had to do to the line leading up to the house (not for their diagnosis).

macman

If it's a line fault or master socket fault, it is not chargeable, unless the damage is user-inflicted.

spike7451

HOWEVER,BT OR will charge TT who will kindly try to pass the charge onto the customer..As they always do.
TT will then hum & har over it,giving various excuses why you have to pay it.

Have a read of this;

https://www2.bt.com/static/i/microsite/help_and_tips/faults/faq/faults_faq2.html

Do I have to pay for a fault repair?

Residential Customers

You will have to pay £99 including VAT if our engineer finds the problem is with:
Your home wiring past the main socket for example your extensions, or
The way you've connected your equipment, or
Interference from something else in your home, like your phone, alarm system, micro filter or broadband router

You'll also have to pay if our network has been damaged either inside or outside your home, within the boundary of your property, for example from building work, damage by trees or pets, or damage to sockets.

The's also some useful info in the link below;

http://bt.custhelp.com/app/answers/detail/a_id/12439

dorsetlady

Thanks for that Spike. The funny thing is that the connection has been much better since midday yesterday. It's only dropped once! I just can't understand it.

macman

Lack of rain?

ktothema

macman wrote: »

Lack of rain?

OP, in the time between the engineer coming out and now why don't you kee a diary of what's going on when the Internet is flaky. May help show there's an issue like rain as macman is suggesting.