Internet connection keeps dropping - anyone else had this and solved it?

bod1467

If you don't use the other phone socket at all I'd suggest removing the wires to it from the back of the master socket. That way you effectively have a master TEST socket (like a NTE5) - there is nothing else connected to the line. In such a condition there should only be two wires connected to your master socket - one on terminal 2 and one on terminal 5, and these will be the incoming BT wires.

macman

TT do not have 'engineer's-the person attending will be a BT OR engineer-if the fault is not on the line or master socket then the charge will start at £130 for a call out.
Does the drop out occur on all the devices at the same time. including the wireless one-you need to rule out a wireless issue before you do anything else.

dorsetlady

macman wrote: »

TT do not have 'engineer's-the person attending will be a BT OR engineer-if the fault is not on the line or master socket then the charge will start at £130 for a call out.
Does the drop out occur on all the devices at the same time. including the wireless one-you need to rule out a wireless issue before you do anything else.

Yes, the drop out is on all devices - the lights go off on the router.

bod1467

Including the power light? (Probably not, since you've tried multiple routers, but best to rule out the power supply).

Do the quiet line test (see the PDF) and if there's any audible noise then you need to contact your landline rental provider (TT?) and report a VOICE fault.

dorsetlady

bod1467 wrote: »

Including the power light? (Probably not, since you've tried multiple routers, but best to rule out the power supply).

Do the quiet line test (see the PDF) and if there's any audible noise then you need to contact your landline rental provider (TT?) and report a VOICE fault.

Thanks for all of your advice Bod. No, not the power light. I also have had noise (crackling and buzzing) on the line since moving to this address (BUT only some days!) and that's what the engineer is coming to try and rectify. TT said that if I have noise on the phone line then that's causing my Internet to drop. If this is the case why is the fault (noise and connection dropping) intermittent? I just can't understand it!

macman

Almost certainly water getting onto the circuit, hence it's intermittent.
TT (for once) are correct. This is a line issue, not a broadband issue, so if TT are not your line rental provider, you need to report it to BT as a line fault, not a broadband fault.
Would have helped if you'd mentioned line noise at the outset...

dorsetlady

macman wrote: »

Almost certainly water getting onto the circuit, hence it's intermittent.
TT (for once) are correct. This is a line issue, not a broadband issue, so if TT are not your line rental provider, you need to report it to BT as a line fault, not a broadband fault.
Would have helped if you'd mentioned line noise at the outset...

I'm sorry that I didn't mention the noise to start with. I couldn't see that the noise was causing this as the noise has been going on for six months (only on some calls) whereas the internet problem has only been for two weeks. TT are my line rental provider and they say the line is fine. I'll just have to have to engineer to visit (25th June was the earliest appointment) and hope for the best.

macman

Dial 17070, select option 2, quiet line test. if you can hear noise/crackling, then there is most certainly a fault on the line.
TT will always say that there is not, in order to avoid the possibility of them being charged for a call out by BT OR should the fault not turn out to be BT's responsibility.

ktothema

Has the frequency of the phone line cracking increased alongside the bband faltering?

dorsetlady

ktothema wrote: »

Has the frequency of the phone line cracking increased alongside the bband faltering?

No, in fact the line has been very clear lately.