Woolworths nightmare

Flyboy152

freeonline wrote: »

I have no intention to open more accounts not even for 2 minutes. I can’t wait closing this one.

How your system works is not my business. I can’t buy the pricing error argument as you had enough time to realise such error and cancel, about a month from 22/03 to 18/04. Furthermore, the damaged item reason for cancellation is not a valid one, about a month (18/04 to 21/05) to realise item has been damaged and cancel the order is beyond believe.

The contract says and shows I purchased an item from you for the price of £69. The new contract will be showing the price of £369 regardless of what is going to happen after receiving it. I cannot accept such nonsense. The new contract should be an exact copy of the previous one with no alterations.

I cannot believe after all this torture by your company and your incompetent advisers and your outdated system that will be the answer.

If your department is unable to provide solutions then forward my case to whatever department you think they have the authority to do more but most importantly they have some sense when they reply. Customer Excellence, Directors office or the legal one or just provide me with a proper complaint email address.

Takeaway_Addict wrote: »

Now you're just being silly...

I suggest you PM the advisor and ask him to call you so you can talk to the guy who is trying to help you and get this mess sorted.

To be fair, I can understand where Freeonline is coming from. He is quite peeved with the way he has been treated and feels that he has done quite enough to help Woolworths with their incompetence.

However, the processes that Woolworths has is not the fault of Chris. The solution being offered is rather ridiculously and unnecessarily complexed, but it appears it will resolve the matter.

Freeonline, I don't think there is much mileage in continuing with the protest. I would suggest that you continue to register your dissatisfaction, but follow the procedure as determined in Chris's post, regarding the credit account and close it immediately this sorry episode is over.

Good Luck!

Woolworths_company_representative

Hi Freeonline,

I'm sorry to hear you feel this way. I have addressed a few of your points below.

freeonline wrote: »

I have no intention to open more accounts not even for 2 minutes. I can’t wait closing this one.

Just to clarify, I wasn't suggesting that you open up a new account. I was talking about transferring your existing "cash only" account to a temporary credit account to allow the order to be placed. I apologise if this wasn't made clear earlier.

How your system works is not my business. I can’t buy the pricing error argument as you had enough time to realise such error and cancel, about a month from 22/03 to 18/04. Furthermore, the damaged item reason for cancellation is not a valid one, about a month (18/04 to 21/05) to realise item has been damaged and cancel the order is beyond believe.

Without having your account details we cannot look into the exact date your order was placed and dispatched. Your order may have been dispatched before any pricing error was found therefore we couldn't have cancelled it. Even if it wasn't we may have honoured the deal after realising the pricing issue anyway as we have done in the past. In regards to the damage of the item, again, without your details I cannot specify the date that the damaged wardrobe was brought to our attention.

The contract says and shows I purchased an item from you for the price of £69. The new contract will be showing the price of £369 regardless of what is going to happen after receiving it. I cannot accept such nonsense. The new contract should be an exact copy of the previous one with no alterations. I cannot believe after all this torture by your company and your incompetent advisers and your outdated system that will be the answer.

As I have advised earlier, we cannot physically put the order through our system at the £69.00 price. If we could, this would have already been done. I realise this is not your fault but I have tried to suggest ways of working around this so that ultimately, you get the item for the original £69.00 price. By transferring to a temporary credit account you will not need to pay anything until you have received the goods either so you won't be out of pocket.

If your department is unable to provide solutions then forward my case to whatever department you think they have the authority to do more but most importantly they have some sense when they reply. Customer Excellence, Directors office or the legal one or just provide me with a proper complaint email address.

I work closely with our customer excellence team so if you'd like to email us at [EMAIL="help@woolworths.co.uk"]help@woolworths.co.uk[/EMAIL] I can pass your details onto them to see if they can offer any further assistance.

Many Thanks

Chris

Woolworths Network Team