Woolworths nightmare

melbell

The OP tried it on and failed. due to Blackpole damanging the item

Takeaway_Addict

OP just take the offer and move on.....gees better things to do with your life surely?

oldagetraveller

You could always ask them to throw in a bucket of Pick 'n' Mix too?!:p

Flyboy152

CoolHotCold wrote: »

Wut.

So, you pay them £69 and they send the receipt stating you paid £369. After you've received the items they'll reissue the receipt/online account to show the correct price paid?


And you're not happy with this?


...Nuts, You, Simply Nuts.

No, it sounds like to me that they will send him and invoice for £369.

Woolworths_company_representative

Hi freeonline,

Please accept my apologies for the trouble you have received so far regarding this order.

As this order was a misprice we do have the right to cancel the order up until we dispatch it as mentioned in our terms and conditions. However, as your order had been dispatched we would honour the original price.

The problems seem to have started when the item was dispatched. It seems as though the item was damaged when it was delivered into our depot, therefore was returned back to us. At this point you should have been offered a replacement at the same price you have originally paid for it. I can only apologise if you were not advised this at the time.

The reason you have been asked to order the item at the full price is that as the item was a misprice, when we place the order our system doesn't recognise the misprice (as it should have never been that price). When we go to place the order our systems don't allow us to change the price at the point of order unless there is a genuine price difference i.e if the item is on sale or has been reduced as part of a deal. As the £69 price should have never been online in the first place our system will not allow any of our advisors to change it at this point.

This is why you've been advised to order it at the full price, then contact us back when it's been delivered so that we can manually adjust the price. This would not be an issue as we could view the notes left on your account.

If you'd like us to look into this for you please email your account details to us at [EMAIL="help@woolworths.co.uk"]help@woolworths.co.uk[/EMAIL]. This email address is different from the email address used when you contact us through our website and we aim to respond back to you within a couple of hours.

Hope this information helps & once again, please accept my apologies for the service you've received from us.

Many Thanks

Chris

Woolworths Network Team

Takeaway_Addict

Woolworths_company_representative wrote: »

Hi freeonline,

Please accept my apologies for the trouble you have received so far regarding this order.

As this order was a misprice we do have the right to cancel the order up until we dispatch it as mentioned in our terms and conditions. However, as your order had been dispatched we would honour the original price.

The problems seem to have started when the item was dispatched. It seems as though the item was damaged when it was delivered into our depot, therefore was returned back to us. At this point you should have been offered a replacement at the same price you have originally paid for it. I can only apologise if you were not advised this at the time.

The reason you have been asked to order the item at the full price is that as the item was a misprice, when we place the order our system doesn't recognise the misprice (as it should have never been that price). When we go to place the order our systems don't allow us to change the price at the point of order unless there is a genuine price difference i.e if the item is on sale or has been reduced as part of a deal. As the £69 price should have never been online in the first place our system will not allow any of our advisors to change it at this point.

This is why you've been advised to order it at the full price, then contact us back when it's been delivered so that we can manually adjust the price. This would not be an issue as we could view the notes left on your account.

If you'd like us to look into this for you please email your account details to us at [EMAIL="help@woolworths.co.uk"]help@woolworths.co.uk[/EMAIL]. This email address is different from the email address used when you contact us through our website and we aim to respond back to you within a couple of hours.

Hope this information helps & once again, please accept my apologies for the service you've received from us.

Many Thanks

Chris

Woolworths Network Team

Good response Woolies!

POPPYOSCAR

Woolworths_company_representative wrote: »

Hi freeonline,

Please accept my apologies for the trouble you have received so far regarding this order.

As this order was a misprice we do have the right to cancel the order up until we dispatch it as mentioned in our terms and conditions. However, as your order had been dispatched we would honour the original price.

The problems seem to have started when the item was dispatched. It seems as though the item was damaged when it was delivered into our depot, therefore was returned back to us. At this point you should have been offered a replacement at the same price you have originally paid for it. I can only apologise if you were not advised this at the time.

The reason you have been asked to order the item at the full price is that as the item was a misprice, when we place the order our system doesn't recognise the misprice (as it should have never been that price). When we go to place the order our systems don't allow us to change the price at the point of order unless there is a genuine price difference i.e if the item is on sale or has been reduced as part of a deal. As the £69 price should have never been online in the first place our system will not allow any of our advisors to change it at this point.

This is why you've been advised to order it at the full price, then contact us back when it's been delivered so that we can manually adjust the price. This would not be an issue as we could view the notes left on your account.

If you'd like us to look into this for you please email your account details to us at [EMAIL="help@woolworths.co.uk"]help@woolworths.co.uk[/EMAIL]. This email address is different from the email address used when you contact us through our website and we aim to respond back to you within a couple of hours.

Hope this information helps & once again, please accept my apologies for the service you've received from us.

Many Thanks

Chris

Woolworths Network Team

Thank you Woolies you have restored my faith in you.

Flyboy152

Surely it is not beyond the wit of man, or even Woolworth's, in this day and age, to be able to issue a manual invoice.

POPPYOSCAR

Flyboy152 wrote: »

Surely it is not beyond the wit of man, or even Woolworth's, in this day and age, to be able to issue a manual invoice.

"Computer says no..............."!!!!!!

(image of David Walliams dressed like a ladyyyyyyy)

freeonline

I need to write in to the Customer Excellence, they don’t or can’t put me through as they don’t have the details of the case.

I was told yesterday that the offer is for me to order over the phone or online the item at the full price £369 then once item received and happy with it call so they price match it and refund the £300 to my card.

Not surprisingly that’s different from what I was told previously by another advisor, they said and it is even written in the note take payment of £69. I even told the adviser before so in the statement will show I paid £69 and the rest is due and will be adjusted once I received the order and call. Even told her, does that mean they open a credit account?

They are saying system doesn’t allow us and that’s their excuse. Why they can knock £100 off the price but not £300!! Why other companies price match items and we pay the adjusted price!!

Why I’m told different stories by different advisers!!!

I must say though they are good and tough at something at least. The other day I made a mistake and said my date of birth, just the day, wrongly then I rectified it straightforward and the guy over the phone said there’s no way I can help you or discuss anything till you send us your ID for verification. I said I told you my DOB, he said you didn’t get it right the first time so we need your ID. I’m going to lose my job otherwise. I said even the cash machine will allow three attempts. For a second I thought I’m under 18yrs. To help him I put the phone down and called again and made sure I get the DOB this time right the first time. They allow no mistakes themselves and no forgiveness.