more than automatically renewed my insurance without asking me

Quentin

looks like you have a problem with mail delivery!

Or have you moved and decided not to let your credit card\insurer etc know?

seasonalbiz

Question is what... if anything, did they send??

...and no, ive not moved house for 7yrs.

Quentin

Check they have the right address - though why your b/card statement never got through either does point to some problem over mail delivery. Other post may have gone missing you don't know about???

dunstonh

No renewal notice. No certificate. No credit card statement..... Your post delivery is dire. Have you considered complaining to Royal Mail.

seasonalbiz

Quentin wrote: »

Check they have the right address - though why your b/card statement never got through either does point to some problem over mail delivery. Other post may have gone missing you don't know about???

The statement did arrive. To cut a long story short, Ive got two Barclaycard accounts. I didn't know this until yesterday because Barclaycard took over Egg, I thought they had transfered the balance to my Barclaycard (which was zero balance). So I started receiving statements, set up the DD etc etc. In actual fact this is a new Barclaycard account, so when Admiral took the £950 from the old account - I received two statements within a couple of weeks... but as I knew the DD was set up, and I paid £500 over the counter - I thought I was all up to date and thus the new statement went in the "to be paid" pile for this month. This is oversite on my part as Im sure there would of been a letter from Barclaycard at somepoint explaining the above, in amoungst the other crap they send me on a regular basis which goes in the shredder.

Barclaycard account confusion aside, auto renewal could be very helpful indeed... but as far as Im concerned; Admiral used this to automatically bill me for an unagreed amount. If anything, in the event you have not had a claim and your circumstances remain the same, if the premium is going to INCREASE on the amount previously agreed - it should be mandatory for the insurer to make contact with the customer for autherisation to take payment. Otherwise, where does it stop?? Market changes could mean your policy could rocket in price, and they should not be able to help themselves to money when no agreement on price has been made.

Quentin

seasonalbiz wrote: »

..... This is oversite on my part as Im sure there would of been a letter from Barclaycard at somepoint explaining the above, in amoungst the other crap they send me on a regular basis which goes in the shredder......

You seem shredder happy with your "crap" (is this when you think you are dealing with junk mail?).

Just maybe all admiral's communications got the same treatment?

Mr_K

The fact that this comes up again and again and again, indicates there is a major problem with autorenew. Its to the benefit of the Insurer most of the time and not the customer. Fair enough if you opt into paying this way but many insurers won't accept payment any other way - this is wrong.

Insurance is often renewed at an inflated premium before many have realised. You can blame punters for not reading small print - but why is it in small print ?

seasonalbiz

Mr_K wrote: »

Insurance is often renewed at an inflated premium before many have realised. You can blame punters for not reading small print - but why is it in small print ?

Agreed. Insurers would do themselves more favours if they autorenewed at rates which reflect the quotes they are churning out... this may instill some customer loyalty and maintain custom rather than annoy. Instead, they just end up with irate customers they've ripped off. Insurance is a business after all and I'm not sure annoying your customers is good practice in any business.

rudekid48

It's always someone elses fault.

The nasty Insurer did this, the nasty bank did that....blah blah.

One day, someone will start a thread with....

"Hey everyone, when I bought X last year I didn't bother reading what I'd signed up for, and this year, I also didn't bother reading what I got sent. Guess what? I've just ended up paying more than I needed to because of it - am I a !!!!!! head or what?:money:"

Now THAT would be a refreshing post to see :rotfl: