Buyer has done chargeback 3 months after leaving positive feedback, what to do now?

miacat

Just to say i have had one of these too,,are the buyers hopeing you have got rid of proof of posting by this stage? and are on a scam?

and has anyone heard from their buyers about this as i didn't..

rellarips

miacat wrote: »

Just to say i have had one of these too,,are the buyers hopeing you have got rid of proof of posting by this stage? and are on a scam?

and has anyone heard from their buyers about this as i didn't..

Hi miacat when did you get yours?

miacat

rellarips wrote: »

Hi miacat when did you get yours?

mine was the beginning of may....i as tempted to message buyer and ask what it was all about but didn't..did you?

rellarips

I have yes, but I haven't had, and don't expect a response. The buyer is very active and has at least two feedbacks left per day, so it beggars belief that they are still merrily buying things if their bank account has some sort of issue.

I believe that myself and the OP of this thread have a person in common here but I am waiting to see if that's true.

I've looked into chargeback fraud and it appears to be happening a lot on Ebay. There's a lot written about it, and a number of guides on Ebay. One poor man had over £2000 in chargebacks. Another seller had proof of reciept with an actual signature but Paypal refused to accept it as proof. Despite sellers having evidence that the items had been sent/recieved, Paypal judged for the card company issuing chargeback for the buyer.

How to fight back... well, so far I have initialised writing to other sellers from around the time of the chargeback. Slow process as I am capped to how many messages I can send a day, it wouldn't let me send more than 6. I will carry on tomorrow.

If there are a few of us in the same boat I feel that we have some sort of case. After all

• the buyer is continuously active, thereby reducing the argument of fraud to her account.
• Paypal should be restricting her account if there are multiple chargebacks until it can be determined why this is the case, not allowing her to continue spending
• A few sellers cannot all have had their items go missing in the post
• The buyer herself has left feedback to indicate items were received

This is a major loophole that needs fighting on behalf of the sellers.

One other way you can fight back. It's small but it allows a warning to others. You may not leave a positive feedback with a negative comment, and as a seller you may only leave a positive. However, as it is likely you left a positive at the time you believed the transaction was complete, you can add a follow-up feedback so long as it is not negative. I have just added the following follow-up comment to the buyers feedback in the hope that other people are alerted:

!!! buyer initialised chargeback via bank + paypal took money back !!!

Hopefully, it will not be easily removed by Ebay (lack of argument for removal) and will serve some small purpose to other sellers, both current nad past.

EndlessStruggle

Yes we do have a buyer in common rellarips!! I have emailed them as it could be a mistake, I will know if they reply.

lovinituk

rellarips wrote: »

I have just added the following follow-up comment to the buyers feedback in the hope that other people are alerted:

!!! buyer initialised chargeback via bank + paypal took money back !!!

Hopefully, it will not be easily removed by Ebay (lack of argument for removal) and will serve some small purpose to other sellers, both current nad past.

Not sure what you hope to achieve because by the time a seller might decide to look at the buyers feedback would be after the buyer has purchased something from them. And then what? Cancel the sale and risk negative feedback?

rellarips

lovinituk wrote: »

Not sure what you hope to achieve because by the time a seller might decide to look at the buyers feedback would be after the buyer has purchased something from them. And then what? Cancel the sale and risk negative feedback?

Just depends. One of the user guides on Ebay was by a fella who had lost £2,000 in chargebacks over just a few months. Paypal side with the card company.

Forewarned is forearmed as they say.

If I was set to lose >£50 from a scam purchase, I'd rather have a negative feedback, wouldn't you?

Don't believe that this chargeback is uncommon, or new, or always innocent. It is all too common, it's been around a while but is gaining momentum, and sadly, many use it as a scam for free goods. They keep the goods and get their money back via chargeback. And you lose the goods and pay the postage. Nice one.

lovinituk

rellarips wrote: »

Just depends. One of the user guides on Ebay was by a fella who had lost £2,000 in chargebacks over just a few months. Paypal side with the card company.

I suppose it depends what sort of things you are selling and the people it attracts. I've had one chargeback over nearly 20,000 transactions so my products don't seem to attract the low life.

rellarips wrote: »

Forewarned is forearmed as they say.

But thats my point - its not really forewarned!!

rellarips wrote: »

If I was set to lose >£50 from a scam purchase, I'd rather have a negative feedback, wouldn't you?

I guess I would rather have the neg!

rellarips wrote: »

Don't believe that this chargeback is uncommon, or new, or always innocent. It is all too common, it's been around a while but is gaining momentum, and sadly, many use it as a scam for free goods. They keep the goods and get their money back via chargeback. And you lose the goods and pay the postage. Nice one.

Paypal do close peoples accounts down for doing chargebacks. I'm sure a buyer would only get away with it once or twice before Paypal showed them the door.

There are risks in any business. The equivalent for a b&m shop is the shoplifter. Sometimes you just have to factor in these costs.

rellarips

lovinituk wrote: »

I suppose it depends what sort of things you are selling and the people it attracts. I've had one chargeback over nearly 20,000 transactions so my products don't seem to attract the low life.


But thats my point - its not really forewarned!!


I guess I would rather have the neg!


Paypal do close peoples accounts down for doing chargebacks. I'm sure a buyer would only get away with it once or twice before Paypal showed them the door.

There are risks in any business. The equivalent for a b&m shop is the shoplifter. Sometimes you just have to factor in these costs.

You're a business.

We're private sellers.

I appreciate your point of view as an Ebay business seller, and realise you have many issues of your own to deal with as a business.

The issues are a little different for us private sellers though. We don't run businesses, or cottage industries. We simply sell a few things with no commerical ties. Feedback is not the be all and end all, and we don't need to keep detailed accounts, invoices, tax reciepts etc.

The issue in this case relates to private sellers selling to someone.

And today I have found private seller number three who has fallen victim to this scammer and also has no reciept. This buyer has been very busy with her chargebacks.

lovinituk

rellarips wrote: »

We're private sellers.

OK, so some of the business related stuff I wrote is irrelevant! Read instead - There are risks in selling anything online. Sometimes you just have to factor in these costs.

Unfortunately being a private seller doesn't make you immune to chargebacks.