garage repairs

DevCoder

jbjbjbjbjbjbjbjb wrote: »

what analysis they got wrong?

They performed an analysis, they said the fuel pump "was probably" the cause.

They did not say it was definitely the cause.

You owe them for the time taken to do this and the labor cost of the fuel pump, you agreed to that. You can ask for a compromise on the labor costs of the fuel pump and see what they say.

Oh you'd be very very silly to try and take the vehicle without the consent of both parties.

bod1467

And they would have the original keys as proof of such a lien.

jbjbjbjbjbjbjbjb

bod1467 wrote: »

And they would have the original keys as proof of such a lien.

Yeh ok fair enough but I take it to another garage and they fix it and it was somthing the first garage should have picked up on do you think Ill get my money back of them?

jbjbjbjbjbjbjbjb

Lien is a load of !!!!!!!! do other trades have it?none I know of

DevCoder

You'll get some of your money back, maybe a compromise on the fuel pump labour costs. But Id say you're stuck with analysis costs.

Unless its something ridiculously easy then how are you going to argue that they should've picked it up? You'd have to argue that in a court of law and the burden of proof would be on you.

jbjbjbjbjbjbjbjb

krisdorey wrote: »

You'll get some of your money back, maybe a compromise on the fuel pump labour costs. But Id say you're stuck with analysis costs.

Unless its something ridiculously easy then how are you going to argue that they should've picked it up? You'd have to argue that in a court of law and the burden of proof would be on you.

Yes but these guys are meant to be the best and if a back street garage picks up on it theres somthing wrong there do you not think

DevCoder

jbjbjbjbjbjbjbjb wrote: »

Lien is a load of !!!!!!!! do other trades have it?none I know of

Umm most trades have ownership of any work/installed goods until you've paid for them in full.

Not to say that a plumber or electrician can go ripping them out because you don't pay, but they can certainly (and do) take you to court for non payment against those services/goods.

DevCoder

jbjbjbjbjbjbjbjb wrote: »

Yes but these guys are meant to be the best and if a back street garage picks up on it theres somthing wrong there do you not think

There must be more to it then they are simply giving up because the fuel pump doesn't work.

If the diagnosis was that fuel is getting to point A but not point B then a fuel pump is the likely candidate. If not then there are numerous other reasons but I assume they've checked those as well.

Fuel movement to the engine is not the most complicated part of a car. The injection part of it could be time consuming to diagnose though. So have they told you that its fuel pump or fuel injection issues?

Ultrasonic

jb..., this looks like a good starting point for advice on where you actually stand:


http://www.adviceguide.org.uk/england/consumer_e/consumer_cars_and_other_vehicles_e/cars_garage_repairs_and_services_e.htm

DevCoder

Good information Ultrasonic, thanks button clicked

Ultrasonic wrote: »

jb..., this looks like a good starting point for advice on where you actually stand:

http://www.adviceguide.org.uk/england/consumer_e/consumer_cars_and_other_vehicles_e.htm

If you formally dispute the bill, the garage has the right to keep your vehicle until the bill has been paid. This is called having a lien over the car. If you need your vehicle urgently, you should only agree to pay 'under protest'. If you don’t do this, it will be difficult to get the money back later on, as the garage could argue that by paying the bill, you were accepting the charges.

Write the words 'paying under protest' clearly on the repair order sheet, so there's no doubt about your intention.

and

Before you dispute the bill, check whether your garage is a member of a trade association with a complaints procedure. If it is, you may find it quickest and easiest to follow the trade association’s procedure.

If the garage is not a member of a trade association, you will need to:

gather together any supporting information, such as a quotation for repairs from the garage
contact the garage to say why you think the bill is too high. You may wish to do this in writing and enclose copies of your supporting information
make it clear that you intend to take the claim to the county court (sheriff court in Scotland)
If you do go to court, depending on what your disagreement is, you’ll have to prove that:

you didn’t ask for the work to be done, or
you didn’t agree to the price charged, or
the price wasn’t reasonable, or
the work was of poor quality.
Going to court can be very costly and time-consuming, and you are not guaranteed to succeed. Always take independent advice before you decide on this course of action. However, the threat of court action may encourage the garage to take your complaint more seriously.

and finally

If you can’t afford to pay the bill under protest or the costs of going to court would be more than the amount of money you’re disputing, talk to the garage to try and come to an agreement about what you should pay.

The garage is not allowed to sell or get rid of the vehicle while you’re disputing the bill, so they may be prepared to negotiate with you to get the vehicle off their hands.

Some garages charge a storage fee for vehicles that are not collected as soon as repairs are carried out. If the fee is written into the terms of the contract, they may still be able to charge you for this service, even if it turns out they have charged you too much for the work.

The best option may be to offer to pay what you consider a reasonable amount, ask to take your vehicle and then dispute the rest of the bill separately.