Clearing out laptop

Lexxi

I have a rather old laptop that is on a go slow. I haven't used it for a while but a relative did borrow it to see if they wanted one.
I'm trying to get the laptop to run a bit faster and have followed the sticky at the top up to a point - I don't know what things need to stay on the computer to make it keep working.
I have Office which I know I need to keep
I have a dongle which is staying
I need to watch DVDs so I would keep media player?

I'm still going to need to keep some other things aren't I?

Do I need to go into each profile (there are 2) and delete things?

As I said I haven't used it for a while so I'm not too bothered about what was on there before. Although someone deleted Itunes and has wiped all my music, I would like to get that back if it's still on there?

Sorry for being really stupid, I don't want to remove things then find out one of them was absolutely vital for switching the laptop on

bbfc

Uninstalling programs won't necessarily speed it up, it's down to how much available RAM you have, not available HDD space.

Check what processes are running in the background and disable any you don't need, that should improve memory and CPU usage. Check the System Tray (where the clock is) and see whats there.

Downloads CCleaner and use it remove unnecessary files.
http://www.piriform.com/ccleaner

With iTunes, if the music library was deleted you can re-download any purchased music by going to the iTunes Store and click on 'Purchases' on the right-hand menu.

Figment

If you have the original install disk/media for Windows (or a restore partition) and disks/media for Office and any other programs you wish to keep, then possibly the easiest route would be to back up any data to an external device and reinstall a fresh copy of Windows, followed by re-installing Office etc.

How long ago was itunes deleted (and has anything been installed since)?

Linbox

bbfc wrote: »

With iTunes, if the music library was deleted you can re-download any purchased music by going to the iTunes Store and click on 'Purchases' on the right-hand menu.

.
You could try something like undelete/Recuva and search for mp3

I would download a portable version on another computer and write it to a usb disk. Then boot the laptop and insert the usb and run recuva. It would depend on what software has be installed/downloaded before trying to recover the files.
So by implication this is the first thing you should do if you want to try to get back some of the music before doing anything else.

To speed up the computer you could try a livecd/usb of Linux if you like it then install over windows. I would suggest some thing like Linux Mint LXDE which works well on low spec/old hardware. If you need any help with that, there is a dedicated forum

TakeThis

Make and model.

Lexxi

Thank you all for your replies.

I have just checked the processes and there are loads! Which ones do I need to keep running?
My system tray has about 12 items in it.

There is probably one file I would want to keep if I wiped everything off, I'm not sure I have any disks still, laptop is abut 6 years old but my dad has some. Is there a way of deleting everything but Windows and Office and Media?

I wouldn't have thought anyone would have tried to recover the iTunes, I don't know why they deleted it in the first place. None of the music was purchased, it was all uploaded from CDs as quite a bit of it was for the bar I worked in.

Make and model, ummm does nx6325 mean anything? That's what the sticker says on the bottom. It's a HP

Figment

If nothing has been installed on the machine since itunes was deleted there's a chance it can be recovered (undeleted)

closed

post a hijackthis log

Lexxi

Ah, not quite nothing, I downloaded the avast and malware from the other thread. I've just tried to recover my log in to see if that is why I can't find anything but it says it doesn't have a log in on that one for me.

Is it the hijackthis log guide on the speed up sticky?

Lexxi

There are 2240 files and 8 hidden in the system32 - I just googled some of the processes and it suggested looking in this file, that is a bit excessive isn't it?

Lexxi

Commit charge says
Total 467832 Peak 460680
Physical memory 458092
Log Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 00:01:02, on 09/05/2012
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HPQ\IAM\bin\asghost.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\IFXSPMGT.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\3 Mobile Broadband\3Connect\Wilog.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\ProtectTools\Embedded Security Software\PSDrt.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Nana\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"
O2 - BHO: Shareaza Web Download Hook - {0EEDB912-C5FA-486F-8334-57288578C627} - C:\Program Files\BearShare MP3\Plugins\RazaWebHook.dll (file missing)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: HP Credential Manager for ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Program Files\HPQ\IAM\Bin\ItIeAddIN.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://msnuk.oberon-media.com/online2/MSN_INTL_UK/bejeweled2_non_zylom/popcaploader_v10_en.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{58D97F35-9D69-44B9-9A9C-23E717516C84}: NameServer = 217.171.132.1 217.171.135.1
O20 - Winlogon Notify: OneCard - C:\Program Files\HPQ\IAM\Bin\AsWlnPkg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: BecHelperService - Unknown owner - C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Security Platform Management Service (IFXSpMgtSrv) - Infineon Technologies AG - C:\WINDOWS\system32\IFXSPMGT.exe
O23 - Service: Trusted Platform Core Service (IFXTCS) - Infineon Technologies AG - C:\WINDOWS\system32\IFXTCS.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: Personal Secure Drive Service (PersonalSecureDriveService) - Infineon Technologies AG - C:\Program Files\ProtectTools\Embedded Security Software\PSDsrvc.EXE
--
End of file - 7770 bytes


I hope I've done that right. I''ve not posted two logs as I have already deleted some files, scans etc from the sticky about speeding things up

I removed iTunes too, so we don't need to worry about missing mp3s, thought with so many files cluttering the place up they're possibly around somewhere