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indian call centres

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fast_track
fast_track Posts: 78 Forumite
in Credit cards
I heard today that Barclaycard - no doubt as result of only huge profits intend to move their call centre to India. Does anyone know of a credit card company where they have UK call centres so I can move to them
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  • jamalfatty
    jamalfatty Posts: 960 Forumite
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    All MBNA issued cards are UK based, I've also always got through to a UK centre when calling Capital One.
    Dont know about the others.
  • RCA_2
    RCA_2 Posts: 70 Forumite
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    RBS/ mint/ tesco and natwest are in the uk only.
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
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    LTSB are closing their call centre in Mumbai by end of the month.
    Only 'back office' work will then go to India.
  • aj3001
    aj3001 Posts: 730 Forumite
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    Morgan Stanley are Glasgow I believe which is a help if you want UK based call centres, but unhelpful if you want call centres based in England

    EDIT: Nationwide seem to be UK AFAIK, but HSBC is India
  • realaledrinker
    realaledrinker Posts: 1,661 Forumite
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    MBNA use Irish call centres too.

    Co-op have publically stated they have no intention of using offshore call centres. You do have to cope with Scouse,though .....
    Ethical moneysaver
  • GunJack
    GunJack Posts: 11,683 Forumite
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    Better Scouse than "Andrew" from Mombassa......as a half-scouse I would say that, though.....
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • ManAtHome
    ManAtHome Posts: 8,512 Forumite
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    Or more accurately as the result of a 40% drop in profits... I'm sure you'd all stay in your jobs if you were offered a similar pay-cut?
  • daveboy
    daveboy Posts: 1,400 Forumite
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    I didn't know Barclaycard intend on moving to Leicester ;)
  • James
    James Posts: 2,059 Forumite
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    Nationwide have said publicly that all their call centres are and will remain in the UK
  • movilogo
    movilogo Posts: 3,186 Forumite
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    Don't you think that it is better to move call centres overseas than the back office?

    Back office has access to your entire credit card information.... and it is they who decides whether your credit application will be approved or not!

    You can't be for sure know who has call centres overseas or not... many banks have some call centres in UK and some are in India.
    Happiness is buying an item and then not checking its price after a month to discover it was reduced further.
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