Harveys Furniture - avoid!!

Eek_Bears

daveyjp wrote: »

Easy first question to ask yourself before choosing a furniture company.

Are they based in a huge shed on an out of town retail park?

If the answer is yes, avoid.

I certainly won't buy anything so expensive again without doing a bit more research.

A very quick google brings up all kinds of rants about Harveys including a BBC Watchdog page that says they have received more complaints about Harveys than any other furniture store. Wish I'd seen that before I went shopping ...

saxonrosecliff

I bought my first sofa from Harveys (first home I hadn't got a clue!). It lasted two years before it fell apart. They said "wear and tear" and refused to do anything about it.

I bought my second sofa from Odeon Furniture in Wales. It was during a sale and they were quite a bit cheaper than Harveys (and they delivered them free of charge from somewhere in South Wales to Leicester. Harveys wanted £20 to deliver them from their warehouse no more than half an hours drive from my house). Odeon made the sofas themselves and the sofa is still going strong 11 years later.

getzls

You should get a Rep from Harveys on shortly, they seem to be a fan of this site :cool: There is a big scarey thread about Harveys on the Northern Ireland forum.

Eek_Bears

I finally had a response from Harveys to the email I sent them on the 23rd April. Coincidence that it arrived after I started this thread....? probably not!

It's not a particularly helpful response [TEXT DELETED BY FORUM TEAM] and it again refers to there being natural variations in wood products :mad:

If I have to explain one more time that gouge marks are not naturally occuring I will scream! :eek:

Anyway, I'll be back to hassling customer 'service' again tomorrow

dickydonkin

Eek_Bears wrote: »

If I have to explain one more time that gouge marks are not naturally occuring I will scream! :eek:
Anyway, I'll be back to hassling customer 'service' again tomorrow

Maybe they could argue that the piece of wood used for the table was attacked by a woodpecker while the tree was still in the ground:(.

It wouldn't surprise me with that lot!

You keep on hassling them and I hope you get reimbursed.

G51shopaholic

Too many cheap suites - cheaply made - high prices - £1000 suite that lasted 6mths. Thankfully we'd paid by credit card so used the regulations to get our money back from them.

When i went to buy my new suite i got quite a few funny looks when i asked the sales assistant to turn the suite upside down so i could see it "from the inside out". You'd be suprised at how many refusals i got.

anyway went to a BIG local retailer (Forrest Furniture) paid £2000 and suite is still going strong after 6yrs!!!

As my grandad used to say - you get what you pay for!!!

Eek_Bears

dickydonkin wrote: »

Maybe they could argue that the piece of wood used for the table was attacked by a woodpecker while the tree was still in the ground:(.

Woodpeckers or maybe tree climbing lions or perhaps a large number of very small lightening strikes.....

I really thought that we had got past the ridiculous stage of:
"this is a natural wood product and so there would be variations and no 2 pieces would ever be the same"

Harveys really suck.
:eek:

King_Nothing

We got out sofas from Harveys, never again, not only were they miles behind schedule, when delivered they were the right colour, but a very poor grade of leather compared to what was shown in the showroom, we kept them until ours were ready and they came and replaced them, which was weeks/months later.

Eek_Bears

Sorry if this is a stupid question: Is there anyway to post a picture on here of my table and it's "natural" gouge marks?

sillygoose

Eek_Bears wrote: »

Sorry if this is a stupid question: Is there anyway to post a picture on here of my table and it's "natural" gouge marks?

Upload it to a free picture hosting site by pointing to it on your hard drive, I use this one
http://imageshack.us/

It will give you an address to post to use to show your picture. Copy it.

Then from the top menu on here when your writing a post, select the 'insert image' icon and paste in the address from above.

or you can use the 'insert link' icon and just paste the address as a link that will open in another tab

As you have not many posts on here it may not allow you to paste links yet, I can't remember how many you need.