Unicom Complaints

grumbler

Mouser01 wrote: »

This is a small business/sole trader, do ofcom give them more rights than larger business?

No.
What's "Uni"?

mobilejunkie wrote: »

Why and how could the new provider credit what an existing provider is charging?

Is it not what they call "buying out"?

mobilejunkie

Possibly; something Phones4 used to do. However, it wasn;t always applied as prmised and if I were dealing witrh two completely different providors I would want to know exactlyt how it could/would work before I'd rely on one party promising to pay off the other on my behalf so they could sell me something unrelated.

d123

Mouser01 wrote: »

Hi.

I see this as a breach of contract as had this new info been available no agreement would have been made.

This is a small business/sole trader, do ofcom give them more rights than larger business?

No, advise him to contact his solicitor for advice, as a business he is not covered by consumer protection legislation.

Unless you are a lawyer I would say that is doesn't matter how you see it, your uncle needs real legal advice (and in future should be like most businesses and never agree to contracts over the phone).

Mouser01

Having checked the communications act 2003, a business with fewer than 10 employees has same rights as general public consumers

grumbler

Mouser01 wrote: »

Having checked the communications act...

Are you saying that communications contracts are special and for small businesses business communications contracts are regulated by Consumer Rights Act?

Mouser01

That's what I take from it

consumers.ofcom.org.uk/ofcom-for-business-consumers/business-contracts/#testan

grumbler

Mouser01 wrote: »

http://consumers.ofcom.org.uk/ofcom-for-business-consumers/business-contracts/

I don't see anything here to support what you said above, but this bit can be useful:

If you are a small business consumer (with 10 employees or fewer) and considering whether to enter into a new contract for your landline or a mobile service, the provider must give you key information about the contract before you sign up.
For mobile contracts, this must be in a written format (e.g. by letter or email). ...

d123

Mouser01 wrote: »

Having checked the communications act 2003, a business with fewer than 10 employees has same rights as general public consumers

Mouser01 wrote: »

That's what I take from it

consumers.ofcom.org.uk/ofcom-for-business-consumers/business-contracts/#testan

I'll say again, your uncle is in need of proper advice from a qualified person (something he should have considered before agreeing to a B2B contract on the phone).

You trying to be Rumpole isn't helping him. As Grumbler says, he might have an out, but you reading into things that don't actually say what you think won't help, a B2B contract has the ability to get very bad, very quickly when disputed. He needs someone who can take on the company with all the facts at hand.

Mouser01

Sorry, didn't mean consumer rights act, just meant that ofcom treat them the same so I was thinking about the info not being provided before agreement took place as in section 23.10 of general conditions

grumbler

Ofcom doesn't 'treat' anything. It just makes some rules in addition to the legislation.
For complaints and disputes there are ombudsmen (consumers only I believe) and courts (consumers and businesses).