Been refunded too much - what happens?

andy.m_2

The compo for not fullfilling the order is to be rescinded, i,e, put back to the position they were prior to the order being placed.

£600 refund and no goods.

The T&Cs should tell you all you need to know.

Don't be a thief.

blacksta

it is a no brainer - just do the right thing.

ticktack_2

and_another_thing wrote: »

They are speaking to the credit card company to get advice on where they stand so will update when i know more

That's ok then. The credit card company is hardly going to advise them to steal the money. I wonder - depending on their contract with the retailer, perhaps the cc company have a duty to notify the retailer of the overpayment, so that a sort of reverse chargeback can be done?

Hominu

I had a very similar situation:

Bought some equipment online that cost £100. They sent me the wrong equipment; the equipment they sent was being sold for £500. Phoned them up and told them of the mess-up, at first they didn't think it was possible but eventually put me through to the RMA department to send back the parcel. This cost nearly £4 (0845 number from a mobile, no I don't have a landline).

I then had to send the parcel back at my expensive: almost £10.

A week later I received the correct goods. They completely refused to refund the £14 it cost me to return the goods, stating that there T&Cs clearly state they don't refund for return postage.

Now I wish I had kept the goods.

So now I think that if a shop gives me more than I asked for then theres no way I'm going to tell them. If they want what they give me by mistake back then no problem, but don't expect me to pay to do it [So in the OPs case, if they rang and told me of the problem I'd happily accept a charge on my card, but no way would I ring them up to tell them. Tried being nice before and got stung. I've learnt my lesson. Never again. ]

andy.m_2

The shop should really have made a goodwill gesture to reward your honesty by not seeing you out of pocket.

To be fair, in future, maybe ask for the return postage up front and use "say no to 0870", it is not right for you to lose out, as much as it is not right for you to benefit

ticktack_2

Hominu wrote: »

I had a very similar situation:

Bought some equipment online that cost £100. They sent me the wrong equipment; the equipment they sent was being sold for £500. Phoned them up and told them of the mess-up, at first they didn't think it was possible but eventually put me through to the RMA department to send back the parcel. This cost nearly £4 (0845 number from a mobile, no I don't have a landline).

I then had to send the parcel back at my expensive: almost £10.

A week later I received the correct goods. They completely refused to refund the £14 it cost me to return the goods, stating that there T&Cs clearly state they don't refund for return postage.

Now I wish I had kept the goods.

Sounds like the reality of the situation completely passed them by. I'm not surprised you were annoyed.

I don't think you would have been within your rights to keep the goods (although you might have got away with it), but you might have been within your rights to refuse to return the parcel, and tell them it was up to them to make arrangements to collect it.

In the OP's parents' case, it's in their interest to get their credit card account straightened out. The OP said they're going to notify the cc company, so that should sort it.

Miss_Spendalot_2

Hominu wrote: »

So now I think that if a shop gives me more than I asked for then theres no way I'm going to tell them. If they want what they give me by mistake back then no problem, but don't expect me to pay to do it [So in the OPs case, if they rang and told me of the problem I'd happily accept a charge on my card, but no way would I ring them up to tell them. Tried being nice before and got stung. I've learnt my lesson. Never again. ]

So you judge one business that you felt has let you down on all of the other business's out there. Isn't that a little single minded, do you judge people the same way?

So what you are saying is that in the future if you get undercharged for something or you are refunded more then you are owed you will not have the same decency to hand the money back? Well that is okay cause you can justify your actions so that makes it alright... Not...

understandably you will be p'd off with not getting the recognition that you deserved for being honest but that is no reason to treat every other business with the same contempt or to encourage others to do the same...

Gordon_Hose

I've been given too much change loads of times and not said owt.

Am I going to hell?

Hominu

Miss_Spendalot wrote: »

So what you are saying is that in the future if you get undercharged for something or you are refunded more then you are owed you will not have the same decency to hand the money back?

If they charge me too little for something, no, I'm not going to say anything, and I don't think I'm alone.

If I'm refunded more than I'm owned then its upto them to ask for the appropriate money back & (possibly) prove that they have refunded me too much.

Take that as you will. This is me. I'm not going to change.

[Secondly, I do remember buying a £10 top up voucher for my phone via one of those plastic card things in a mobile phone store. I found out later they had given me £50 instead. Do you really expect me to go back to the shop and say "You have given me too much credit; please charge me for the extra £40 ? "]

gbhxu

ticktack wrote: »

Sounds like the reality of the situation completely passed them by. I'm not surprised you were annoyed.

I don't think you would have been within your rights to keep the goods (although you might have got away with it), but you might have been within your rights to refuse to return the parcel, and tell them it was up to them to make arrangements to collect it.

In the OP's parents' case, it's in their interest to get their credit card account straightened out. The OP said they're going to notify the cc company, so that should sort it.

I disagree.

I would have said that under The Unsolicited Good & services Act they were his to keep