Been refunded too much - what happens?

MonkeyMad

Coz I is entitled to some compo for not gettin my tilez innit?

Gromitt

I think of it like this: If a shop duplicates a transaction or takes too much money, its upto me to chase them for it, and then it usually takes ages for them to validate the error and actually give me a refund. Most of the time its easier to action a chargeback and let them fight it out with the bank.

So why, when it happens the other way around (shop giving too much back as a refund), should I also be chasing the shop saying they have given me too much money? If they ask for it, then can have it, if they don't ask for it, don't give it. It should work the same both ways.

If its a friend or relative, then of course things are completely different.

Miss_Spendalot_2

Gromitt wrote: »

I think of it like this: If a shop duplicates a transaction or takes too much money, its upto me to chase them for it, and then it usually takes ages for them to validate the error and actually give me a refund. Most of the time its easier to action a chargeback and let them fight it out with the bank.

So why, when it happens the other way around (shop giving too much back as a refund), should I also be chasing the shop saying they have given me too much money? If they ask for it, then can have it, if they don't ask for it, don't give it. It should work the same both ways.

Sorry I cannot think of it the way you do..

How about having morals ? How about this mans parents are not running a business, they do not need to make checks to make sure that a mistake has been made before refunding, A shop needs to be sure that they do owe you money before paying back otherwise they will be losing money.
These people know a mistake has been made they need to pay it back because that would be the right thing to do. If however they choose to keep the money then that is up to them whatever they choose to do will be their decision in the end.. Do stop trying to make excuses and reasons for this sort of behaviour though.

ess0two

If they can afford £800 on tiles,i'm sure they can afford to let the retailer know of the mistake.

andy.m_2

such sadness that the first thought is to benefit from somebody else's oversight.

Says such a lot about the OP and hid parents

Gromitt

Miss_Spendalot wrote: »

These people know a mistake has been made they need to pay it back because that would be the right thing to do.

I do have morals. I would pay it back as soon as I was asked to. However, I wouldn't go out of my way going back to the shop, or spending money on phone calls for a mistake that isn't mine. They made the mistake, I shouldn't have to pay for it.

Voyager2002

Of course the parents need to inform the shop of their oversight, and probably the overpayment will simply be collected from their card.

However, when the shop accepted the deposit they entered into a legally binding contract to fulfil the order. They failed to do so: therefore the parents should be able to pass on the costs of this failure to supply the goods ordered (the extra two hundred pounds, as well as the cost of the re-design).

Lost2

Once an overpayment has been identified, the individual who dishonestly seeks to retain it, falls within section 5(4) Theft Act 1968.

Unless the individual in whose possession or control the overpayment now is returns the money when requested to do so, a conviction for theft carries with it long term consequences in respect of employment, fitness to run a business, the ability to borrow money etc, etc. Theft is also a tort as well as a criminal act, leading to retitutionary consequences, particularly where its unlawful retention leads to economic loss to a third party.

One would be wise to return the money forthwith and certainly before an auditor discovers the error and commences proceedings to effectuate recovery.

Colin297

Most people would probably keep it.

But most people are wrong.

Most people are immoral in such situations.

Most people are wrong.


It's bad karma. I hate this world's "get something for nothing" mentality which seems so endemic in this day and age.

Just give it back and stop thinking it over. You wouldn't steal £600 that was sitting out on the counter so why would you keep this? It's not yours, if you don't return it you've stolen it. You have met the criteria of Theft. I don't think you're a thief but actions speak louder than words.

Miss_Spendalot_2

Voyager2002 wrote: »

However, when the shop accepted the deposit they entered into a legally binding contract to fulfil the order. They failed to do so: therefore the parents should be able to pass on the costs of this failure to supply the goods ordered (the extra two hundred pounds, as well as the cost of the re-design).

I Agree with you on this point as had the OPs parents decided not to purchase the tiles then they would possibly not have got their deposit back. However if the OPs parents DO have a case for compensation for their unfulfilled order then they need to seek that out but they should not keep the money that they have been overpaid as it is not up to them how much the shop should pay them, by keeping the money they are taking it upon themselves to do just that..