Mystery Shopping Thread 23 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES

serendipity2706

scotjm wrote: »

Are there any MS sites that anyone feels are much better or have more jobs for people living in Scotland?

Not really, just try the ones on the first page that don't specify London and see how you get on. I live in Scotland and find enough work

mimi1234

Boredupnorth wrote: »

The real answer to the problem is don't take the work in the first place. If the fee does not warrant 100% then don't do it.

Totally agree with you on this BUN. However, the mystery shopper may get !!!!!!ed if it's a shop with AA or another sassie company where you don't get to see the report before you apply/accept and then might think "actually, I can't be bothered writing a comment for almost every question if the fee is only £6". I guess you could always drop the visit and state why.

Personally, I will give each report my best effort. I don't believe in all this "ooooh, they will only pay me £3 so I won't write too much but I would write loads if it was £50". If I visit a store and the service is !!!!, I will write why I felt it was !!!! and how it could have been improved regardless of what the pay is. If I just gave half the story, it would be query upon query which would be more of a headache.

whitelabel

mimi1234 wrote: »

Totally agree with you on this BUN. However, the mystery shopper may get !!!!!!ed if it's a shop with AA or another sassie company where you don't get to see the report before you apply/accept and then might think "actually, I can't be bothered writing a comment for almost every question if the fee is only £6". I guess you could always drop the visit and state why.

Personally, I will give each report my best effort. I don't believe in all this "ooooh, they will only pay me £3 so I won't write too much but I would write loads if it was £50". If I visit a store and the service is !!!!, I will write why I felt it was !!!! and how it could have been improved regardless of what the pay is. If I just gave half the story, it would be query upon query which would be more of a headache.

the above is what people should do

companies would see then get the message to increase fees when pitching for new clients


If you get to see the questionnaire in full before hand and accept it, then you should do all that is requested without question,

Boredupnorth

N.I.M wrote: »

TY for the response guys, I've a few to do tomorrow so I REALLY didnt want to risk it.



I agree with you to a point on this one BUN. Are you telling me you'd go out of your way to help on the minimum you'd do a job for as you would for a company paying you 10 times more for the same job? Do you not think that inherantly you would end up putting that extra bit in for the much more substantial fee requiring a similar amount of work.

Company A asks you to do a job for the £5 and come back with a couple of detailed additional questions on topics not expressly covered in the brief that'll take you about 20 mins to sort out. Company B do the same on a £50 fee for the same assignment and ask you those additional questions. Would you seek extra payment from one or both for this information and would you look for more from one or the other? I know what I'd be inclined to do.

If I think a job is worth it based on the brief and report I would take it and give it 100%. If any of them come back with questions that were not in the brief they will get the same answer. If it requires substantially more time and effort to be made then again either company would get the same answer.

I take the job and do what they ask no more and no less if they want more they pay more regardless of what the initial fee was.

I must admit I don't really get any queries though and certainly non that ever ask for information that was not in the brief. Then again I don't really work for crap companies like MFers much so don't know what other experience.

Boredupnorth

mimi1234 wrote: »

Totally agree with you on this BUN. However, the mystery shopper may get !!!!!!ed if it's a shop with AA or another sassie company where you don't get to see the report before you apply/accept and then might think "actually, I can't be bothered writing a comment for almost every question if the fee is only £6". I guess you could always drop the visit and state why.

Personally, I will give each report my best effort. I don't believe in all this "ooooh, they will only pay me £3 so I won't write too much but I would write loads if it was £50". If I visit a store and the service is !!!!, I will write why I felt it was !!!! and how it could have been improved regardless of what the pay is. If I just gave half the story, it would be query upon query which would be more of a headache.

Simples...I take the job based on what I think is required. If when I see the report it's not worth it then I drop it and tell them why. If they don't like it then tough they can lump it or give the information upfront.

Middy

N.I.M wrote: »

Quick question to those who do the slapper visits for GR where you have to make a purchase at both a kiosk and main check out.

The small one I'm doing rarely has the main check outs open as they almost never have the customer numbers to warrant it, what is the situation if you can't do both?

Read your brief as sometimes it can say 'If the (selfscan/manned) tills are not available, please do both purchases through another till'. I did one for GR and told me to visit the cafe. Well, the store I did the MS hasn't had a cafe for a good 8 years! I just put 'there has been no cafe in the store for 8 years'

Is the supermarket any chance in Leicestershire? Sounds like my work with the manned checkouts not there at sometimes.

No-name_2

On the £1 or £100 debate - I see fees as a payment for my time, therefore I always match my time spent from doing the job to writing the report in relation to the fee -the effort I put in within the time spent is mostly the same though. So as available time allows I'll vary the length of my comments.

Clearly if a company can reduce the fees and get the same quality of reports then they will do so and they are simply playing on the hard working nature of mystery shoppers.

Interestingly MF one of the lowest paying companies now advertises well paid jobs, several with company cars included, on it's website so clearly that is where the money from client is ending up.

Boredupnorth

There seems to be a fundamental misunderstanding of how MFers actually work. By their own admission they do not employ and do not want professional/experienced shoppers, they want Joe public who normally shop at the store to give them feedback. Their fees represent you actually being there so no mileage or traveltime is accounted for in their fees.

Now some of us on here are professional shoppers and we look at the fees and say no thank you; it’s not worth the effort. Others will look at the fee and say OK well I will do the job and only give them £xx amount of effort. This is what MFers expect; they don’t necessarily want the best written report in the world they want the facts of what happened. How many of you have had proofreading queries based on grammar spelling etc? None would be my guess.How many of you have had proofreading queries based on what happened? Loads ofyou would, again, be my guess.

The point is that as long as professional shoppers keep taking these jobs there will be frustration over the fees and lots of proofreading queries because professional shoppers are taking them and not putting the effort in to explaining what actually happened because the fee is not worth it.

The only time fees will increase is when people stop doing the work and the clients get frustrated with not getting results on time.Clients will then have to move elsewhere if they want to continue the programme or MFers will have to change their approach.

The only people that benefit from you guys taking these low paid jobs is MFers and the clients.

sparklysaver

[STRIKE]Can I ask a quick favour? Has anyone done one of the webchat jobs for GFK? If so, can you please help me out and PM me the details of where to email the report to? Am an idiot and closed the briefing notes before submitting the report, and now can't re-open from my browser history because it's telling me the page has expired.[/STRIKE]

Got it, thank you!

Siouxsie32

paulherts wrote: »

Anyone having problems with the dates on TNS/Sassie car jobs?

I got the wrong dates too - I just saved my reports and emailed them to see what to do next.