Mystery Shopping Thread 23 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES

whitelabel

did any one get an apology email from tns today ?

after being promised a phone call from someone allowed to talk a week ago I received an email from a named person listed as head of the mystery shopping, apologising for the delay in contacting me and the " isolated incident" with a vague detail of what has been done to prevent again

HeavensDevil

whitelabel wrote: »

did any one get an apology email from tns today ?

after being promised a phone call from someone allowed to talk a week ago I received an email from a named person listed as head of the mystery shopping, apologising for the delay in contacting me and the " isolated incident" with a vague detail of what has been done to prevent again

Yes I received this email as well! I presumed it was complaints from people from here, as well as maybe some others, that provoked the email. Hopefully the "new advanced email system" will actually work! I would prefer my personal details not to be exposed to others, even if these recipients, like me, are likely to just blank the information, thanks all the same!

the_brownies

Thanks all of you for your replies re IMS

MysteryMe

I got the TNS email and had not contacted them so think it has been sent to everyone

DevilsAdvocate1

Big_Graeme wrote: »

No, seriously they lost their cheap supermarket and I think they are on the verge of losing their DIY one too. The lack of bank promos to do means jobs up here have dried up.

They can't have totally lost the cheap supermarket as I've done 5 of them for IMS in the last week.

misssarahleigh

whitelabel wrote: »

did any one get an apology email from tns today ?

after being promised a phone call from someone allowed to talk a week ago I received an email from a named person listed as head of the mystery shopping, apologising for the delay in contacting me and the " isolated incident" with a vague detail of what has been done to prevent again

HeavensDevil wrote: »

Yes I received this email as well! I presumed it was complaints from people from here, as well as maybe some others, that provoked the email. Hopefully the "new advanced email system" will actually work! I would prefer my personal details not to be exposed to others, even if these recipients, like me, are likely to just blank the information, thanks all the same!

Oh, lucky me. I got the same thing. So they copy and pasted the entire lot then?

Makes sense when she said it was an isolated incident and my reply included asking if she had not received the SEVEN emails I sent where this error had occured.

misssarahleigh

Was this it?

Thank you for your recent email regarding the mass email with visible
addresses. Please accept my apologies for not getting back to you
sooner. We would like to sincerely apologise for this error and assure
you that measures are being put in place to ensure this will not happen
again. An advanced email system is now being introduced to eliminate
any possibility of emails being sent out to multiple recipients with
emails visible.

This was an isolated error and we are committed to keeping your data
secure in accordance with our company’s high standard.

Should you wish to discuss this further, please reply and we will
contact you.

square-pants

I received the TNS email too and I hadn't complained about it to them (thought there was no point, they've done it loads of times - and despite what they've said in the email - it will happen again!)

They're taking the piddle when they say 'isolated'!

Boredupnorth

misssarahleigh wrote: »

Was this it?

Yes I think everyone got the same thing

DevilsAdvocate1

misssarahleigh wrote: »

Oh, lucky me. I got the same thing. So they copy and pasted the entire lot then?

Makes sense when she said it was an isolated incident and my reply included asking if she had not received the SEVEN emails I sent where this error had occured.

Well I feel left out! I didn't get one. I didn't complain though - meant to but didn't get round to it. The children are wearing out this school holiday!