Mystery Shopping Thread 23 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES

HeavensDevil

I did it for an RE pizza delivery - gave an address close to where I'd parked the car and called out to the delivery man when he got out of his car. No problems from him, don't think RE knew.

THRIFTY_GIRL

I need to input a visit that I did this evening but the site is down for maintenance.

Do people think it will matter if I leave it until tomorrow? or does it normally come back up in a reasonable timeframe?

Thanks

TGirl

System

THRIFTY_GIRL wrote: »

I need to input a visit that I did this evening but the site is down for maintenance.

Do people think it will matter if I leave it until tomorrow? or does it normally come back up in a reasonable timeframe?

Thanks

TGirl

it somestimes go downs at the weekends, GAP would understand if you did it tomorrow. Its down for usually a few hours.

THRIFTY_GIRL

Thanks. I'm off to bed then as it's still down,,,

Tudorc1

THRIFTY_GIRL wrote: »

Thanks. I'm off to bed then as it's still down,,,

May be worth dropping them an email to say you tried. I once got some good chat from them when they rang back after a similar email. By chat read Supermarkets and Petrol....

Monkeynut

!!!!!! TNS :mad:

Needed to speak to someone urgently about a bank interview job today, and they are a nightmare to try and get on the phone at the best of times, let alone on a Saturday morning. Which is fair enough, most are hard to speak to at the weekend. But I do have 1 mobile number for a different person, who had given me her mobile number when I was helping her out with some urgent bits once before over a bank holiday weekend. So that was my only avenue to try really. Waited till just now so it wasn't too early, and when she answered I was really apologetic for bothering her, explained that I really needed to get hold of the other person and briefly what it was in regards to - and she was rude as hell and just said "Well it's the weekend, this is a private number. Who do you think you are..?" and hung up. :eek:

Ummm, very glad I made a point of not actually saying who I was! I know she was right in a way, but my god, to be so rude, when actually I'm trying to help their company. The person I was trying to get hold of has phoned me several times this week to confirm various things, then emailed me to ask to confirm the same things in writing. And said she would email me with a contact number for her out of hours (this was when she phoned me on my mobile yesterday afternoon.) By the time I got home at just gone 6pm to check my emails, surprise surprise No contact number emailed, and no way of asking. I've tried emailing her of course in case she checks them out of hours, but nothing.
Not even a chimp

proshopper

Monkeynut wrote: »

!!!!!! TNS :mad:

I think your experience with TNS just about sums up their attitude to us assessors.

It's absolutely fine for them to mess us about, email us anonymously, ring us repeatedly about jobs that they want covering ..... But, we have no reliable means of contacting them. I have been told, several times, that emails don't necessarily get looked at first thing on a weekday morning, even if they have "URGENT" in the subject line. There is obviously no chance, then, of attracting their attention over a weekend! We are not "allowed" to telephone, even if we happen to have a contact number that TNS have used to ring us in the past!

Their systems are unreliable as well: why the hell do they email me offering work when they haven't updated the jobs to allow selection of the dates they want covered?? It's obviously OK with them that I waste my time. Well, it's definitely not OK with me.

I have worked for TNS for many years, but I have now had enough of TNS treating me so rudely and inefficiently. They certainly do not score highly for "customer service," and they have dropped off the bottom of my list of companies that I am happy to work for.

Rant over!

N.I.M

Above RA, MF and AA? Really?

HeavensDevil

Monkeynut, that's utterly appalling! I'd complain, weekend or not, there's no justification for that! She's still representing the company, by giving out her number and answering the phone.

Karen from React, if you're reading this, thanks for being so polite on the occasions I had to ring at 9pm, then on a Bank Holiday I should add, I was very apologetic, and she seemed to appreciate me wanting to make sure I did the jobs right - after all, it was in her interest too.

mimi1234

Monkeynut wrote: »

!!!!!! TNS :mad:

That's TNS for you. It's a shame they went from the regional managers (who had a landline number you could contact them on anytime you wanted, if you left a message, they called back within the hour) to what they are now. There is one of their allocators/workers in particular who is an absolute joke. Solely for that reason they are no longer on my Xmas card list.

Anyway love, hope you manage to get it sorted. Good luck.