npower warrant of entry, questions. ***UPDATE***

Terrylw1

Oh, and they can't give you a date until they have the warrant. Then they have to book in the agents required and they should give you the ability to be there to prevent any need to force entry.

They should send you a letter since they would for other visits to aid in entry. Forced entry could incur locksmith charges.

So, without allowing you to be there, they would be intentionally adding to your debts.

There is always the chance you cant have a PPM so being onsite will be useful if this happens. Some meter positions are too high based on later regulation changes.

raven83

DVardysShadow wrote: »

No idea whether nPower will arrange another time. To me, they look to be going down the path of a warrant a little too easily. A letter might make them rethink. If you write as I suggest, the solicitor who takes it to court will almost certainly get a copy - solicitors do no like to be embarrassed in court. So the solicitor may well advise that nPower should take up your offer and themselves decide not to go for a warrant, rather than get turned down.

When it comes to the court, you are equal in standing to nPower, plus you will get credit for turning up and stating your case. A brief letter to nPower, stating your case clearly will also show nPower's solicitor that you are able to hold your own. I imagine that they will discuss with you at the court before the hearing. The only thing to watch for is if they say that they will not proceed is to double check with the usher that the hearing has been pulled, before you leave the court. That is about the only likely dirty trick.

So if i write a letter i should give them 3 appointement dates for them to come too, and who should i send it to (what department) will the solicitor definetly have a copy? Yeah i did think that about them trying it on i will definetly be making sure it has been suspended if it is before i leave.

raven83

Terrylw1 wrote: »

Oh, and they can't give you a date until they have the warrant. Then they have to book in the agents required and they should give you the ability to be there to prevent any need to force entry.

They should send you a letter since they would for other visits to aid in entry. Forced entry could incur locksmith charges.

So, without allowing you to be there, they would be intentionally adding to your debts.

There is always the chance you cant have a PPM so being onsite will be useful if this happens. Some meter positions are too high based on later regulation changes.

Well in the letter they sent me they said that they won't give any notice of when they call round and when i spoke to the woman on the phone she said thats was right and that they wont write to me to notify me of the date, it would be up to me to ring them and find out, which i think it really pants that they don't inform you:mad:

Terrylw1

raven83 wrote: »

Yes i always gave them notice and told them it was because i had childcare commitments etc, at no point did the man say that the third would be the final appointment, but no one turned up! So what do you think i should do? Do you think turning up will go in my favour and a warrant not be granted. I would feel happier going and even if they do get a warrant at least i would know when it would be carried out instead of having to ring npower to tell me, i really don't fancy someone turning up when i am not in!

I think you should register a complaint on the basis of:

- no GSOS payouts which are mandatory per Ofgem.
. You understand how it could have inconvenienced them but it cost them nothing for the visit as you stopped it going ahead and the fact you are trying to work with them
. You weren't told you only had 3 attempts so they have allowed you to be progressed to a warrant stage when you may have been able to avoid it
- the extra charges would be adverse in a debt case and put you further in the more
- you can save them the trouble of a warrant
- why won't y even tell you when by will come as this reduces their chances of easy access, increases costs unnecessarily and is unreasonable since they must book external agents in to come and give them notice

They may back down on a complaint as it mean someone more interested in service will look at it, instead of a collections bod (not all seem to be into service!)

raven83

Terrylw1 wrote: »

I think you should register a complaint on the basis of:

- no GSOS payouts which are mandatory per Ofgem.
. You understand how it could have inconvenienced them but it cost them nothing for the visit as you stopped it going ahead and the fact you are trying to work with them
. You weren't told you only had 3 attempts so they have allowed you to be progressed to a warrant stage when you may have been able to avoid it
- the extra charges would be adverse in a debt case and put you further in the more
- you can save them the trouble of a warrant
- why won't y even tell you when by will come as this reduces their chances of easy access, increases costs unnecessarily and is unreasonable since they must book external agents in to come and give them notice

They may back down on a complaint as it mean someone more interested in service will look at it, instead of a collections bod (not all seem to be into service!)

Who should i complian to? npower? i will do as said before and write a letter to them tomorrow giving them the option of 3 days to call round before the hearing and i will keep a copy. Should i complain at the hearing or should i wirte to them?

Terrylw1

raven83 wrote: »

Who should i complian to? npower? i will do as said before and write a letter to them tomorrow giving them the option of 3 days to call round before the hearing and i will keep a copy. Should i complain at the hearing or should i wirte to them?

Suggest emailing a complaint, all info on this link.

http://www.npower.com/Home/CustomerServices/Contact-customer-services/Complaints/index.htm

The minute a complaint is registered, the account will be under review. As long as the warrant hasnt already been applied for it should stop it.

Giving days is fine, but they usually have to give their agents 10 working days notice unless they call them to arrange the visit. The visit will take approx 20-30 minutes. They can also give you am or pm or even a 2 hour times lot.

[Deleted User]

british gas seem to apply for warrants of entry differently to npowers, as my manager or assistant manager go s along to the court with a list of warrants they require and the magistrate then signs them all after perusal i presume. They then go to the properties in one day along with locksmith if necessary and fit the prepays.
I am sure it would not be necessary to go through all the rigmarole and expense of a court appearance if you are happy to allow access at any time for your prepay to be fitted, Its not as if you ve actually refused point blank, you ve just rearranged a couple of appointments and then been in the bathroom when they knocked( they would nt just have politely rung the bell) They do give the door a hell of a knock though so it sounds as if you definitely was nt available on the day they came.You are saying they did nt even turn up at all, did they post any communcation to prove they had called ?

raven83

Terrylw1 wrote: »

Suggest emailing a complaint, all info on this link.

http://www.npower.com/Home/CustomerServices/Contact-customer-services/Complaints/index.htm

The minute a complaint is registered, the account will be under review. As long as the warrant hasnt already been applied for it should stop it.

Giving days is fine, but they usually have to give their agents 10 working days notice unless they call them to arrange the visit. The visit will take approx 20-30 minutes. They can also give you am or pm or even a 2 hour times lot.

I will email them tomrrow my compliant, but the date for the hearing has already been set for the 24th of this month.

raven83

sacsquacco wrote: »

british gas seem to apply for warrants of entry differently to npowers, as my manager or assistant manager go s along to the court with a list of warrants they require and the magistrate then signs them all after perusal i presume. They then go to the properties in one day along with locksmith if necessary and fit the prepays.
I am sure it would not be necessary to go through all the rigmarole and expense of a court appearance if you are happy to allow access at any time for your prepay to be fitted, Its not as if you ve actually refused point blank, you ve just rearranged a couple of appointments and then been in the bathroom when they knocked( they would nt just have politely rung the bell) They do give the door a hell of a knock though so it sounds as if you definitely was nt available on the day they came.You are saying they did nt even turn up at all, did they post any communcation to prove they had called ?

Nope nothing was left. I am going to complain to them tomrrow and i am going to write them a letter with days that thy can call, so when it does go to court i can show that i am more than willing to have the meter fitted!

Terrylw1

Perhaps check this as well.

http://www.legislation.gov.uk/ukpga/Eliz2/2-3/21/section/2