radisson Blu

malkie76

Azari wrote: »

Not when I did it. I was specifically looking for it.

I'd love to know how you can be sure you took all paths.

You seem to be oddly defensive about this site. Do you work for the company?

Thank you for conceding my point - you are unwilling to talk us through what you clicked on to not find the room description tab during the booking process, so I can only assume you've been caught out. If you disagree then please talk us through it.

Typical MSE response of "you must work for the company because you defend them". Yeah, I've been accused of working for various banks, an estate agent, a branded car garage etc etc. I'll add Raddison as another company which I don't work for. Read through my previous posts, it's clear who I do work for.

malkie76

at no point did it flag up an extra £50.00 ... unless you actually go and read the description of the room that doesn't come up.

It was last minute, I was in a big rush, i didn't look at the description of the room as I didn't feel there was a need.

I can't be the only person who books a 'standard room' without bothering to look at a description of a standard room surely.

This is essentially the critical point here - you concede you didn't actually read what you were signing up for.

To be honest, I agree with you that it seems an unnecessary cost, and that other hotels most likely don't charge for this sort of thing.

However, it's clear during the booking process if you read the room description, which is the only point I'm raising here.

malkie76

Ok Azari - your turn to post a screen-shot without the advice over £25 for the bed.

I await your post

Azari

malkie76 wrote: »

Thank you for conceding my point - you are unwilling to talk us through what you clicked on to not find the room description tab during the booking process, so I can only assume you've been caught out. If you disagree then please talk us through it.

Typical MSE response of "you must work for the company because you defend them". Yeah, I've been accused of working for various banks, an estate agent, a branded car garage etc etc. I'll add Raddison as another company which I don't work for. Read through my previous posts, it's clear who I do work for.

malkie76 wrote: »

This is essentially the critical point here - you concede you didn't actually read what you were signing up for.

To be honest, I agree with you that it seems an unnecessary cost, and that other hotels most likely don't charge for this sort of thing.

However, it's clear during the booking process if you read the room description, which is the only point I'm raising here.

malkie76 wrote: »

Ok Azari - your turn to post a screen-shot without the advice over £25 for the bed.

I await your post

You seem to be labouring under the illusion that I'm as obsessed about this as you are. :rotfl:

I'm not.

I just tried the site out, noticed it was badly designed in places, and did not see the £25 fee for a child's bed.

If you want to convince yourself that the fact that someone does not share your obsession means you are correct, go ahead.

Craftynclothy

I'm happy to concede that if you click on the "see details" link then yes, it shows up during the booking process that there's a £25 surcharge for an additional bed.

However, if you go straight from the homepage to the Rooms tab and read the descriptions there isn't anything about addition bed costs there...then if you search based on 2 adults + 1 child to get the rates, surely you'd expect the quote to include the cost of the child? It's easy to see how someone wouldn't bother reading the room details again.

Surely the hotel's system should be designed so that surcharges WHICH APPLY FOR THE CRITERIA YOU ENTERED get pointed out to the customer? It's basic common sense that when designing a website/booking system you make the overall cost of the room AS OBVIOUS AS POSSIBLE to the person booking.

Tbh if they allow you to search for rooms for 2 adults + 1 child, the system should be set up for you to select that you want the additional bed (especially as their terms also state the additional bed is "subject to availability".

malkie76

Azari wrote: »

I just tried the site out, noticed it was badly designed in places, and did not see the £25 fee for a child's bed.

So now you've switched from "it isn't there" to "I didn't see it".
Post a screen shot, or retract your remark that it isn't there.

then if you search based on 2 adults + 1 child to get the rates, surely you'd expect the quote to include the cost of the child? It's easy to see how someone wouldn't bother reading the room details again.

I totally agree with you - I think it might be there to give parents the option of an additional bed or not, rather than force the additional bed and cost onto people who don't want it. I'd imagine more people would complain if an additional £25 per night was added onto their room cost without their consent for a bed they might not use (particularly for a very small child where a travel cot might be more appropriate).

sukaber

malkie76 wrote: »

Thank you for conceding my point - you are unwilling to talk us through what you clicked on to not find the room description tab during the booking process, so I can only assume you've been caught out. If you disagree then please talk us through it.

Typical MSE response of "you must work for the company because you defend them". Yeah, I've been accused of working for various banks, an estate agent, a branded car garage etc etc. I'll add Raddison as another company which I don't work for. Read through my previous posts, it's clear who I do work for.

A couple of things.... you seem awfully agressive towards me!! I'm not 'unwilling to talk ' you through anything actually.

I went to the radisson blu site.
I clicked on uk, bristol
I gave dates (two nights)
I put in two adults and one child
I was led to a page which stated standard room 174 pounds (that was last week).
I clicked book
I booked it... done (as far as I was concerned)


YOu are actually wrong in the assumption that you may not need a bed as the child may be too small.... this apparently only applies to children six and over, which , actually, makes the whole things worse in a way because it's PLAINLY obvious that you WILL actually need a bed for a child that age.

I do not necesarrily feel that a 'room dscription' should be the place where it states that there wasn't a bed in for the child that you have already been quoted for and that you will have to pay an extra £50.00,

I never bother reading room description... why should I .. I can't afford a delux room .... I choose a 'standard' room because it's what I can pay for.. it matters not a lot to me what it is like. A description of a room doesn't mean to me that it hasn't got a bed in it for a six year old that you have booked for!

sukaber

and forgive me, yes I see my mistake... when I said on my first post that it doesnt state anywhere on the site, I meant it didn't state anywhere on the booking page (where I booked the room which is what I said to the receptionist) ...... my fault entirely.

malkie76

sukaber wrote: »

A couple of things.... you seem awfully agressive towards me!! I'm not 'unwilling to talk ' you through anything actually.

My post was directed at Azari, not yourself. I do apologise for the misunderstanding.

I never bother reading room description... why should I ..

Because it's where the small print is.

I'm not condoning the actions of the hotel group, just pointing out that the additional fee for the bed is present during the booking process. Again, I must push that whether the fee is fair or not isn't related to the point I'm making.

sukaber

Ok. I really didn't mean to start a war though. Azari seemed to only be giving their opinion like you were...

Anyway, it's wrong however you want to look at it really.

They do ask if there is a chld in the booking. so , at that point, if the child is over six, they should say it will cost more.

It's ridiculous that you shouldn't assume that the price quoted includes the child without having to look at the smallprint when it's already asked you if you have a child with you !! It feels vefry underhand for such a big business. There is nothing wrong with being open and upfront and allowing customers to know exactly how much it will cost for two nights at a hotel for three people. It's not like a mini bar or room service where, when you get there, you have a choice as to use it or not.. A child of six and over obviously needs a bed.

Thanks for all your input though. I have learnt from my mistakes and I won't be booking there again... I hope others won't be suirprised by 'smallprint extra prices' when they reach these hotels too.. I'm sure many have already though.

Thanks again.