Vodafone over charging by thousands

beckyminime

Hi

Yes I have been given authority to speak on my brothers account I have a pin .... Sorry it's taken ages too reply I've not had Internet connection.

It's a huge concern

beckyminime

Lee, My brother has contacted Vodafone and I have called up too, I was told someone would call me back 12th April but I haven't received anything nor has my brother.
We haven't emailed we have called customer services

beckyminime

Notmyrealname wrote: »

The upshot is he's used it so he is going to have to pay it or whoever the name the account is in will have to pay it.

Did u even read the issue .... Tell me something would u pay for something u haven't used .... No I doubt it ... By the way thanks or being so helpful

grumbler

beckyminime wrote: »

We haven't emailed we have called customer services

You can keep wasting your time with their telephone CS or you can e-mail at last as Heidi suggested you two weeks :eek: ago.

beckyminime wrote: »

.... Tell me something would u pay for something u haven't used ....

So far you were unhappy with the fact that the bar was lifted, not with the fact that your brother was charged for something he apparently hadn't used.

beckyminime

The bar was lifted from what Vodafone has said on 16th feb .... I will contact heidi now! Though contacting vodafone via email or phonin them shouldnt change the customer service we recieve.

Thank u for our concern

beckyminime

Vodafone_company_representative wrote: »

Hi beckyminime,

Further to Heidi's reply here.

In the event that you haven't received a reply to your email yet could you update this thread with your email reference number from our automated reply so we can check to see where it is?

Thanks,

Lee

Web Relations Team

Vodafone UK

Here is the ref Wrt135 [#8841595]

beckyminime

grumbler wrote: »

You can keep wasting your time with their telephone CS or you can e-mail at last as Heidi suggested you two weeks :eek: ago.

So far your were unhappy with the fact that the bar was lifted, not with the fact that your brother was charged for something he apparently hadn't used.

Yes the bar was lifted which we didn't authorise ... But the amount there asking for doesn't make sense if he wasnt using that sim card.... Unless the charges were delayed ..... Either way if Vodafone can put a bar on after he spent £400 why allow a bill of £11k.

That's all I'm getting at, If anyone else was in this situation I believe they would b concerned too.

I'm not trying to start a problem just trying to understand why this has happened

spiro

beckyminime wrote: »

I'm not trying to start a problem just trying to understand why this has happened

As has already been said I suspect it has happened because data charges have arrive on the account after the £400 had already caused the account to be blocked. Even in the EU I get call and data charges in a bill a month later that I would expect and I suspect their system are more intergrated.

beckyminime

Nothing came of this through Vodafone ... We were just ignored so my brother had no choice but too declare himself bankrupt

NiftyDigits

beckyminime wrote: »

Nothing came of this through Vodafone ... We were just ignored so my brother had no choice but too declare himself bankrupt

Ridiculous charges, but what the ^%$£ was he thinking?

As to your 'bar', it is fairly clear that he used it before any bar was put on.
Especially as you have told us that he then used a local PAYG SIM.

I imagine they offered to reduce the bill, but as it was still enormous, he still couldn't or wouldn't pay.
Not sure why you suggest that Vodafone ignored you.