EXPIRED thorntons continental eggs...glitch

samanthag

same here fingers crossed they arrive but i dont hold out much hope

samanthag

my tracking has been update now to "out for delivery"
hopefully i will get them now today

wushyboo

After still not hearing from them yesterday and lots of unanswered calls I emailed them guess I will have to await their reply

wookie_2

:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j
woooooooooohooooooooooooo, mine have come loads of cheap chocks, £80 worh for £20, long dates on them as well, although I would never pay full price for these, overpriced Imo.
Happy kids now.
:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j:j

samanthag

im still waiting patiently ive even mad some cakes lol
they better come today now after all this lol

POPPYOSCAR

Arrived early this morning.:j

So thanks again OP and Thorntons.

CPen_2

Whooooooo, thanks OP you are a star.
Just revevied my two Easter Extravaganza's this afternoon after speaking to Thorntons earlier in the week and being given a refund and a free box of chocs, so NIL cost and lots of chocs. Mmmm Mmmm.

POPPYOSCAR

Personally, I could not accept delivery of something I have had a refund for.

Each to their own.

wushyboo

finally had a phone call the lady apologized said i had spoke to a temp the other day who didnt pass my details on and that my details werent on the call back list have now been given a refund and 126g box of chocs as a sorry also finally picked up my hotel chocolat FB win and made myself an easter egg so easter is not cancelled this year

BLUEWKD

I received a cancellation email asking me to ring with my details and they will refund and send me a freee box of chocolates. I have been away and didn't ring them before I went, thinking that they would not have taken the money and I was just ringing for my free chocs really so no rush. I received my credit card bill on Saturday and Thorntons have charged me. I thought if they charged you they had to honour the order. I also cannot understand how they can charge for an order they cancelled. Needless to say I will be ringing them on Tuesday and will not be happy.
I expected a cancellation email and try the glitches knowing most times they will not work out, but have never known a company take money out and not refund themselves immediately when they cancel