Utility Warehouse (Telecom Plus) Discussion

Maz

NigeWick wrote: »

I answered your question. Now how about answering mine. It really is quite simple.

Do you believe that not one single person (other than a UW distributor) could benefit by being a Utility Warehouse customer?

I am a Utility Warehouse independent distributor and the views I express may not be shared by the company.

No he/she won't Nige because he/she is on a losing wicket and he/she knows it.

Ypaymore

janninew wrote: »

I have to disagree with the red part of your text (why a different colour!) What if a person doesn't have a phone line or broadband? What if they are tied into a contract with another supplier? If a person spends enough at the shops listed to get a discount of their bill which makes UW much cheaper than any other supplier the cashback card simply has to be taken into account!

People on here seem to forget that everybody is an individual with different circumstances, there is no 'one size fits all solution.'

Agreed, but how would they be able to take into account future spending on a cash back card when providing new customers with written estimates of their likely energy use.

Have any reps been trained yet that can answer this?

How is the UW new contract different from the old one?

janninew

Ypaymore wrote: »

Agreed, but how would they be able to take into account future spending on a cash back card when providing new customers with written estimates of their likely energy use.

Well it can't ever be an exact science, but I roughly spend the same on my cashback card every month, a weekly shop at Sainsburys were I usually spend a similar amount of money, fill the car up at the petrol station with the same amount of petrol each Sunday. These things aren't likely to change for me, obviously circumstances can change though and the good thing about UW is you aren't tied into a contract so if your spending habits do change so your not getting a competitive deal you would just change suppliers!

andybos

Glad to see its still going on!!
UW do not give residential customers any written estimates.
have a great xmas all/

1carminestocky

Ypaymore wrote: »

Agreed, but how would they be able to take into account future spending on a cash back card when providing new customers with written estimates of their likely energy use.

Have any reps been trained yet that can answer this?

How is the UW new contract different from the old one?

I have yet to see a switching site where the cashbcak card is even mentioned . This is silly because it has been shown by my experience and others on here to be a major opportunity to get the cheapest deal possible in the marketplace, if you fit the criteria of spending. We get mentions of silly nectar points and Tesco points, free thermometers :rolleyes: and the like but not the UW cashback card.

Even irrational UW hater Cardew has had to accept it's a great cashback card and has even suggested he may take it up for the leccy on his LUA (TM). Most people aren't thick, they can generally tot up their average weekly spend at Sainsburys then times it by 5% to see how much will be coming off the quoted UW G&E price. The question then is: is that price a good one? In my case, it's the very best I could do, simples, no matter how much bluster there is from the AUWF.

Like I have said before, this Ofgem ruling will affect the Big 6 way more than it will UW imo. The Big 6 have people sat in offices all day who's job it is to cold call people and basically tell 'em what they want to hear. They may call up to 100 people a day. The vast majority of UWs salesforce are part-time and probably wouldn't approach 100 people in their whole UW career, let alone one day! Similarly, the big 6 have huge teams of door knockers cold calling every day of the week. I would be very surprised if more than a very small %tage of the UW salesforce do this, certainly not every day of the week.

Ypaymore

andybos wrote: »

UW do not give residential customers any written estimates.

They will have to shortly, you obviously havent done any training yet.:D

billsavings

Any UW rep answer this please.

1.Under the new rules will Ofgem classify you as doorknockers even though you have a prior warm appointment.

2.Will you be allowed to factor in the possible cashback when supplying customers an estimate of their future energy costs if they switched to you. Or must you stick strictly to the price of the energy.

Cardew

billsavings wrote: »

Any UW rep answer this please.

1.Under the new rules will Ofgem classify you as doorknockers even though you have a prior warm appointment.

2.Will you be allowed to factor in the possible cashback when supplying customers an estimate of their future energy costs if they switched to you. Or must you stick strictly to the price of the energy.

I doubt any UW ID will answer!

The answer to the first point is crystal clear and even carespress cannot wriggle out of that ruling – albeit he did try!! see post below!

The government regulations


http://www.consumerdirect.gov.uk/before_you_buy/be_aware_of/doorstep-selling

The Doorstep Selling Regulations
The Cancellation of Contracts made in a Consumer's home or place of work etc Regulations (2008) give you protection when you buy goods or services from a trader on the doorstep or in the home (or in someone else's home), at your place of work, or when you buy from a trader on an excursion they have arranged away from their business premises.

If you change your mind about a purchase above the value of £35, you have at least seven calendar days to cancel the contract (the 'cooling-off' period). It does not matter whether you invited a trader into your home or not - the Regulations cover both solicited (invited) and unsolicited (uninvited visits or 'cold calling').

The second point is covered by the ofgem regulations.

any information used in marketing activities is clear, accurate and easy to understand. - they should also not offer products that are unnecessarily complex or confusing - the ‘spirit’ of regulation as well as the letter of the licence conditions

How can you comply with the above by giving a simple written estimate that explains the complexity of a tariff that intertwines gas and electricity prices with monthly membership fees, Broadband, Telephone, mobile, a cash up front card, discounts for referrals etc etc – it is an absolute minefield with more additions, exclusions than any other company I know about.

Cardew

1carminestocky wrote: »

Like I have said before, this Ofgem ruling will affect the Big 6 way more than it will UW imo. The Big 6 have people sat in offices all day who's job it is to cold call people and basically tell 'em what they want to hear. They may call up to 100 people a day. The vast majority of UWs salesforce are part-time and probably wouldn't approach 100 people in their whole UW career, let alone one day! Similarly, the big 6 have huge teams of door knockers cold calling every day of the week. I would be very surprised if more than a very small %tage of the UW salesforce do this, certainly not every day of the week.

So you don't think the regulations for doorstop selling apply to UW salesmen? - "only a very small %tage?"

http://www.consumerdirect.gov.uk/before_you_buy/be_aware_of/doorstep-selling

The Doorstep Selling Regulations
The Cancellation of Contracts made in a Consumer's home or place of work etc Regulations (2008) give you protection when you buy goods or services from a trader on the doorstep or in the home (or in someone else's home), at your place of work, or when you buy from a trader on an excursion they have arranged away from their business premises.

If you change your mind about a purchase above the value of £35, you have at least seven calendar days to cancel the contract (the 'cooling-off' period). It does not matter whether you invited a trader into your home or not - the Regulations cover both solicited (invited) and unsolicited (uninvited visits or 'cold calling').

As you are yet again completely wrong! I suppose it will time for another personal attack carespress.

What is it to be? You seem to have covered most aspects of my life - but I am sure you will think of something.

kippen_noedel

Carmine raised the same question here

1carminestocky wrote: »

Are you suggesting that the majority of UW sales are via the doorstep?

My reply

kippen_noedel wrote: »

Legally yes, it's classed as doorstep selling, whether the customer makes the initial contact or an unsolicited knock at the door.

I also pointed out that UW have more salespeople than all of the other companies put together.