Utility Warehouse (Telecom Plus) Discussion

keggs

Quentin wrote: »

Don't know why you prolong this. You know the truth of all this. You actually told us you don't have a Sainsbury's to use it at! (Do you expect us to believe that your monthly supermarket shopping comes to under £40 a week?). If so (given the size of your family), post about how it's done!

1. The nearest Sainsburys is 6 miles away but we can shop online.

2. Our monthly food shopping is about £160 - £200 per month

Whether you choose to accept that is up to you.

Why not apologise (not to me, but to the others), whilst there is still a chance of remaining with a smidgen of credibility?

I have never said I have or haven't got a cashback card. Read what I said in a previous post.

What my home circumstances have to do with you or anyone else is irrelevant. That's my business.

Cardew

keggs wrote: »

I haven't a clue what VOIP is Cardew so I will accede to your obvious greater knowledge.

All I know is that UW's internet phone uses a compatible router for the adaptor to plug into and as far as I know (unless someone can correct me) an ordinary telephone in the othe end.

Does that now make you happy.:beer:

Well self evidently you 'don't know what VOIP is'.

So why did you correct me and post that UW's phone does not use VOIP

That false claim is posted all over the internet - which you doubtless plagiarised

How many customers have you told that the UW internet phone does not use VOIP?

keggs

Senior_Paper_Monitor wrote: »

OK, I seem to have got myself roped into this debate ....

VOIP - Voice over Internet Protocol - widely used technology, originally primarily across global private such as SITA and for large corporate clients - nowadays available to small users at comparatively (not Skype level) small investment. Generally high quality and comparable with 'normal phones' (often actually better when operating in 3rd world regions). Will use private or public internet network between selected interface nodes to a standard phone network (either local or wide area) at at least one end one end. The UW internet phone is a VOIP application (unless I have missed a new technology - understandably teh UW trainers profess little or no understanding of the technology involved) and will deliver your call via what is a telephone exchange/internet link point for normal delivery.

Skype is not a VOIP application - it is an all internet application. It has variable call quality and technical restrictions for corporate use.

If someone, somewhere has mistakenly commented on the UW internet phone being 'a normal phone' not VOIP then it is probably mistaken but hardly a felony as many times people are experiencing normal phones using VOIP without them even knowing it (common application for call centres etc and for other 'low cost' international call services) - but it is not Skype, which many people mistakenly believe to be VOIP.

Just a layman level description (before a real telephone teccie sets about me !)

Thank you.

I am not a technical person so couldn't care less whether the internet phone uses VOIP or not. I doubt if any of my customers care either. I never mention it. No need. I simply offer customers the chance to use something they can take away with them.

If they need to know the ins and out of the thing and it's important to them then that's their choice.

keggs

Cardew wrote: »

Well self evidently you 'don't know what VOIP is'.

So why did you correct me and post that UW's phone does not use VOIP

That false claim is posted all over the internet - which you doubtless plagiarised

How many customers have you told that the UW internet phone does not use VOIP?

Because I seem to remember someone saying that it wasn't. They were obviously wrong and I was misled.

I don't tell customers anything other than they plug one end of the adaptor in a router and their phone in the other end and use it like a normal landline.

Happy now:j

AvengerSeawolf

Cardew wrote: »

Whoa! Did he say UW 'would email all reps'? What he posted was:



He was told in advance about the survey and urged to vote.

Point taken, but I still want to see/hear where he got this information from.

Quentin

keggs wrote: »

I have never said I have or haven't got a cashback card. Read what I said in a previous post.

So you want to prolong it.

You did say categorically you have a card, and of course have never denied not having one as you would undoubtedly have done had it been an untrue accusation!

From an exchange with Cardew regarding why you like uw from being a customer, and why you are so happy to be a customer:

By the way Cardew. Not leaving aside the companies rates. I for one speaking purely as a customer couldn't give monkeys what rates I pay. I am interested in just one thing. Does the company offer me benefits that I can't get elsewhere. My answer is an unequivocal YES.

One bill

Cashback card that gives me extra discount

No need to worry about the phone bill. I can call anyone from my landline to another UK landline for FREE 24/7.

Oh yes, I have to subscribe to 4 services for this last benefit. But so what!

I am happy - as 279,000 others are.

keggs

Quentin wrote: »

So you want to prolong it.

You did say categorically you have a card, and of course have never denied not having one as you would undoubtedly have done had it been an untrue accusation!

From an exchange with Cardew regarding why you like uw from being a customer, and why you are so happy to be a customer:

Does the company offer me benefits that I can't get elsewhere. That is a general description of the benefits I can get off the company.


Where does it say I actually have a cashback card.

Making assumptions once again Quentin.

Whether I have or haven't is for me to know not you. I know what you are trying to do Quentin but it won't wash.

Quentin

keggs wrote: »

Whether I have or haven't is for me to know not you.

You have mislead us on this issue, I offered you an olive branch, but you insisted on the quotes.

Now you have them, have the decency to apologise and let it drop.

The truth is you don't have the risky card!

Quentin

uptomyeyeballs wrote: »

Do you 'gentlemen' not realise that the remarks you have made here about Which? and the Utility Warehouse may be illegal? If you post something that is untrue about either of these companies here at MSE then don't be surprised if they come after you. Someone is bound to be watching this thread from both companies. You have basically alleged that Which? surveys operate in a corrupt way and Utility Warehouse operate illegal practices to sell it's products. If you can't prove it then it's libellous. I'm very surprised the mods here haven't jumped on these allegations before someone gets sued.

You wouldn't be surprised to learn this, then. (Presumably "someone" from uw will already have seen this over at their own forum, though probably no-one from Which!).

Keggs is concerned (over at the reps forum) that the latest which report highlights the fact that uw is 20% more expensive, and asks how to get round this.

The answer given is to (cynically) use the which report by printing copies off in A5 size. "which tends to show all the useful information like position in the rankings, and overall satisfaction ratings while making the main body of text in the article too small to be easily read".

Keggs greets this as being "sound" advice to get round the problem!

(But why are the reps printing off copies of the report anyway? Using it like this breaks the rules of Which.)

NigeWick

Quentin wrote: »

NigeWick elsewhere complains

We did that one to death ages ago. What we have not seen is the link to your Utility Warehouse pre payment card beating cashback card.

I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.