Utility Warehouse (Telecom Plus) Discussion

janninew

A question for the UW reps please!
I want to change which bank account my direct debit comes out off. I've just been to the UW web-site and logged in and I can't see the option to change my details? It does say that you can change bank details in the 'my account' section but I can't see this!

I'm I being stupid, or is it not there!

Thanks
Janninew

vinnyph

janninew wrote: »

A question for the UW reps please!
I want to change which bank account my direct debit comes out off. I've just been to the UW web-site and logged in and I can't see the option to change my details? It does say that you can change bank details in the 'my account' section but I can't see this!

I'm I being stupid, or is it not there!

Thanks
Janninew

There is a mistake there Janninew. I'll get onto CSDA tommorrow and inform them that there is an error on the site. It should be corrected in a few days.

If you go to 'Support' at bottom of the UW customer account home page. Then 'Contact US'. Then 'Email: Click here to email member services', you can send a message to Customer services.

However, I would highly recommend telephoning them tomorrow if possible to make sure they get updated correctly. I believe direct debit updates require a signature or a recording of your call to customer services for
authorisation due to formalities in the Banking System. Hope that helps.

janninew

vinnyph wrote: »

There is a mistake there Janninew. I'll get onto CSDA tommorrow and inform them that there is an error on the site. It should be corrected in a few days.

If you go to 'Support' at bottom of the UW customer account home page. Then 'Contact US'. Then 'Email: Click here to email member services', you can send a message to Customer services.

However, I would highly recommend telephoning them tomorrow if possible to make sure they get updated correctly. I believe direct debit updates require a signature or a recording of your call to customer services for
authorisation due to formalities in the Banking System. Hope that helps.

Thanks! I knew I had seen it before, I thought I was going mad! I will call tomorrow to update my details.

vinnyph

Maz wrote: »

I thought (hoped) that this thread had died a natural death, what with the circular arguments.

Seems not and we are once more back into the fray................and how very boring it has become.

I am a UW ID etc.

I tried to liven it up with some poetry, but there are certain people on here who do not seem to appreciate poetry.

jimexbox

janninew wrote: »

Your not totally innocent of this though are you Jimexbox?!

Really? I can't recall ever specifically calling a new poster a 'sock puppet'. If you could point me in the direction of that post, I would be most appreciative.

andybos

morning all,hope we are well. ive just used my cash backcard!! to kill a spider!! hope it still works(the card, not the spider!!)
regards Andy
Uw distributor

Perelandra

Best add that as a Benefit of the cashback card

- Stops spiders... dead

andybos

LOL Perelandra, this is one occasion I dont want 5% of it back!!

1carminestocky

Another example of superb CS from UW. I didn't expect written confirmation of my referral, TBH. Most welcome.

Dear Mr Carmine

Account number: *******

CONGRATULATIONS

I am pleased to inform you that Mr ************ has joined the Utility Warehouse Discount Club following your referral and I would like to thank you for recommending our services.

Under our Customer Discount Plan you will receive a discount off your bill, the value of which depends on the number of services they have taken. The discount will begin when their services are live and will continue every month for as long as these services remain with us.

Etc etc

Yours sincerely

Michael Richards

Customer Service Manager

NigeWick

1carminestocky wrote: »

Most welcome.

I'm pleased you're happy with Utility Warehouse Carmine. I filled up with diesel today, after spending over £50 in one go at Sainsbugs on Monday. I saved myself £2.26 at the pump and £2.40 off my gas and electricity. I think the Sainsbury's 5p off per litre has been extended to next week now.


I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.