Utility Warehouse (Telecom Plus) Discussion

Cardew

Actually I am not as cynical as Quentin!!!!

Obviously many of the posts on here are 'set ups' i.e. UW reps or family posing as satisfied customers.

However such is the abysmal level of knowledge many UW reps have about the product they sell, that some actually believe the misleading rubbish UW publish.

I am quite prepared to believe that lauraj87 actually believes the 'UW are guaranteed to be cheaper than BG' nonsense she repeated earlier in the thread.

Given that she was probably recruited by someone she trusted - she might have been silly enough to take them at their word.

Wilful? or gullible? either way it is a sad indictment of someone selling UW products.

P.S.

Maz, Your talents are wasted selling UW products.

NigeWick

Quentin wrote: »

You may be right about the board in general, however this thread shouldn't be seen in this light!

I presume that you believe this thread is purely for trying to find fault with the company? If so, I disagree.

All companies will have faults in some shape, fashion or form. Utility Warehouse has made mistakes and no doubt will continue to do so. However, it has been my experience that they try and rectify them. They are in business to make money. They stay in business by finding ways to offer value to customers. They have found a way to earn themselves a good profit, earn business partners a good profit, keep shareholders happy, pay distributors, and, if they fit certain criteria allow customers to pay less for their utilities than if they went with those quoted as being the cheapest suppliers. What they offer will not suit everybody, but, there are a lot of people who can benefit.

Quentin

As usual, your reply ignores the points raised.

Worse, you carry on presumably expecting us to accept your posts here as ethical when you avoid the main revelation (that your exchange with your colleague uw rep was just another cynical abuse of this forum).

And still proudly tell us of your record in public service and somehow want us to connect this to your current role as a uw rep!

NigeWick

Quentin wrote: »

As usual, your reply ignores the points raised.

Worse, you carry on presumably expecting us to accept your posts here as ethical when you avoid the main revelation (that your exchange with your colleague uw rep was just another cynical abuse of this forum).

My exchanges with other persons on these forums have nothing whatsoever to do with he, she or they being a Utility Warehouse distributor or not. My opinions and comments are my own. I have no colleagues on this forum. Any person who supports anything I say is doing it without any encouragement from me. I hope that is clear enough for you.

Emerald1st

Firstly apologies if I've posted on the wrong thread.

I am a UW customer and until 5 months ago was a happy customer for over 2 years with no issues and correct billing.

However we moved at the end of July, and asked UW to be our gas and electric provider at new address. The Gas started with them early Sept and Elec early Oct.

Since then we've not had one correct bill. In fairness to them, the previous provider provided wrong final reading, and UW originally billed based on theirs rather than our, correct, reading.

To cut a very long story short I will try and explain in bullet points
- 5 bills received with varying amounts, including bill no 2 having a credit of around £250
- only paid 2 amounts due to dispute, £114.87 and £85.37.
- just received Feb bill which was £377.50 for gas. They seem to have taken the opening reading and the last reading and billed us for the whole period £394.20, and then deducted in region of £20 due to their credit, not a problem, but they haven't deducted the amounts already paid.
This is what I put on an email to them
"
Using the UWDC calculation:

960 x 1.02264 x 39.400 and finally divide by 3.6 = 10744 khw x 3.669 (price/kwh) = £394.20 excluding VAT
We then deduct the 2 payments I have made of £114.87 and £85.37, leaving a final amount outstanding for gas for the full term as £193.96

Whereas you’re stating that I should pay £577.74 + VAT for the full period, including my previous 2 amounts paid and the £377.50 + VAT from this current bill."

- they keep going on about the credit they gave us (this was only a on paper credit and not anything we actually received) but my argument is "if you just go by opening read and last read, calculate full amount used and then deduct what we have paid, then surely this is far more realistic? The credit isn’t then an issue as we’d be paying for what we’ve used."

I am sooooooo confused, and need advice from someone who understands the system more, and tell me "love you're looking at it wrong and their right, or visa versa". If anyone can help, and needs to look at bills, and email explanations, I'll happily forward the information.

Mike_by_the_Sea

Hi Emerald1st

Sorry to hear of your current dilemma.

Did you join directly with UW or were you signed up by a distributor. If it was a distributor, do you still have contact details for them? If so, then the best route to go would be to contact them for assistance. If not, then I would be happy to try and help you get a clearer understanding of your position.

I am also trying to work through a similar problem with them at the moment with regard to one of my customers.

If you would like my assistance, just drop me a brief PM and we can take it from there.

All the best

Mike

Choc

Its not just me then as 2 of my latest sign ups have had problems in the early stage of the switch regarding meter readings!! I know everyone has problems but it does make me grind my teeth when it happens to any of my customers.One f them was caused by the customer actually but it still took a couple of bills to sort out.

Mark

1carminestocky

I think the fact that each customer has his/her own (usually local, I suspect) point of contact when something goes mammaries skyward is a definite USP compared to any of the Big 6. Of course, the usefulness of this would depend on how conscientious the distributor was but as they are on commission-based income and (you would imagine) keen on customer referrals I have a feeling the service would generally be very good. A definite plus point IMO.

I also find it very encouraging that distributors who receive no income from the couple of people on here who have posted regarding the problems they are having with head office are only too willing to give of their time for free in order to try and resolve it. Very different to the Eon reps who are actually paid to be here sorting out punter problems/issues. Reflects well on the company, I think.

SwanJon

1carminestocky wrote: »

I also find it very encouraging that distributors who receive no income from the couple of people on here who have posted regarding the problems they are having with head office are only too willing to give of their time for free in order to try and resolve it.

That's a keeper.

I'm sure I've heard something similar before about employees of other suppliers.....

cheekymonkey20

I am just about to start doing business through utility wearhouse.

What is your feedback about the company, is there any problems with using it. Any succses stories?

Would really like to get a feel for the company through consumers responses.

I have already gathered that it guarentees to save on LOW users.