Carrington Carr Home Finance in administration

montytb4

Hi,
Ok, take a breath & step away from the keyboards, its getting heated...


So it sounds like we are able to complain to someone at least, whether its successful we'll have to see.
I've read elsewhere to complain to an underwriter requires a different type of complaint letter - putting that whilst they weren't the seller they had a responsibility to check the details out (or something like that).
Does anyone have a template letter we can use?


many thanks again
M

montytb4

Hi Again,


Going back to something I said at end of my original post, I said
"One strange thing, this firm acted for us at another address, not the one we live at now, where have they got the new address from!!"
So where would MK have got our new details from & would it be classed as cold calling?


regards
M

eboy1975

Monty - you are a former client of theirs so not cold called. A simple trace will find you.

montytb4

Ok,
You asked me earlier "you seem to be suspicious of the solicitors letter and its motives"
Wouldn't you be if out of the blue you get a letter from a company (which you never actually met anyone from) suggesting you might have a case of PPI & there is a lot in the media (& on this site) about these PPI firms taking 30% of any payout?



Do you have template letter for complaining to a underwriter?
cheers
M

magpiecottage

It does beg the question why, if the solicitors allowed you to proceed with such a poor deal.

Surely they had a duty of care to protect your interests.

eboy1975

Magpie - as we both know, solicitors are not financial advisers. Why insinuate they can give an opinion in a broker-led financial transaction? (Text removed by MSE Forum Team) If my firm was taking advice from you, a risk assessment would be needed.

Monty - make a complaint to Assurant in York. They will have to oblige as per my previous posts.

montytb4

Hi,


Does anyone have a template letter I can use then?
or at least helpful paragraphs or legal stuff I can use in a letter?
regards

magpiecottage

eboy1975 wrote: »

Why insinuate they can give an opinion in a broker-led financial transaction?

I am simply reading what montyb4 says:

montytb4 wrote: »

The letter from the 'solicitor' suggests a pay out is likely

So they have expressed an opinion.

The question is then, why did they do so now, when they thought there was more money in it for them, rather than speaking up and protecting their client's interests previously?

Whilst they may have had a potential conflict of interest in acting for the lender and the borrower, there was (or should have been) no conflict of interest between them and the broker.

Were they perhaps receiving a lot of referrals from Carrington Carr and, now that they have gone belly up, do they think there is nothing to lose by helping themselves to a new income stream?

I do not know but it looks suspicious. It would also not be the first time that a brokers have have closed their business generated complaints against themselves that somebody else has had to pick up.

Again, I have no evidence but if I were investigating the complaint it would be something I actively looked at.

eboy1975 wrote: »

If my firm was taking advice from you, a risk assessment would be needed.

There is indeed a risk. I might blow your business model out of the water.

eboy1975

Magpie - have you obliged Montyb4's request for a template letter?

magpiecottage

eboy1975 wrote: »

Magpie - have you obliged Montyb4's request for a template letter?

You are the one who claims expertise in complaining to underwriters, not me.