"Santander staff told me I cannot deposit money into FRISA"

Lokolo

I don't get why you are all going in guns and blazing (like emailing the CEO? Really?). It's not April 6th yet.

Wait until April 6th before you start complaining.

ses6jwg

I think everyone needs to calm down a little bit.

You can pay into your FRISA between the dates specified. This is set out in the terms and conditions of the these two products - ask a branch for a factsheet and it is there in black and white.

You have two options:

1) Visit a branch with your sort code and account number, and a cheque made payable to yourself, and pay the cheque into the account between the dates specified.

2) Put the money into a current account, either with Santander or elsewhere, and then between the 6th and the 14th simply do a "one off transfer" into the sort code and account number of your ISA.

Not exactly hard, is it?

ses6jwg

innovate wrote: »

K_P83: thanks for highlighting some impending issues - I am still confident that they know, as a bank, what they are doing. However, it is pretty scary that they don't seem to have trained their CS staff properly.

Time to make a note of the email of Santander's UK CEO, Ana Patricia Botin-Sanz de Suatuola O'Shea. Forbes Magazine ranked her the 45th most powerful woman of the world in 2009, so the combination of being the boss of Santander UK and being close to superwoman should ensure she will solve all our problems.

I will be calling on her support, anyway, if anything about my 4% 2-year ISA remains unanswered after April 10 2012 (giving them a chance to get their act together before then).

Pretty sure she would be massively peefed to receive any complaints about her industry-leading ISA, but it's in the hands of her own organisation to make this ISA offering anything but a success.


EDIT:

MSE forum software edits out CEO emails - - why, I do not know.
The email of the Santander UK CEO is ceo ATsign santander.co.uk

This is just beyond ridiculous.

Nine_Lives

Lokolo wrote: »

I don't get why you are all going in guns and blazing (like emailing the CEO? Really?). It's not April 6th yet.

Wait until April 6th before you start complaining.

Sorry, but i am not going in "guns blazing".

I enquired about how to correctly pay into my ISA on 6th April. Not 7th April or 8th April or so on, but 6th. I want the money paid in on the very start. I also can't get to a bank at all due to my working hours, so i rely on online banking or if the line is open after i finish work - the telephone. As the times given in the above quote are within my working hours, this is extremely difficult, almost impossible.

The CS team gave me duff information, so naturally i'm unhappy about their response, but am going through the appropriate channels - a simple complaint.

ses6jwg wrote: »

I think everyone needs to calm down a little bit.

You can pay into your FRISA between the dates specified. This is set out in the terms and conditions of the these two products - ask a branch for a factsheet and it is there in black and white.

You have two options:

1) Visit a branch with your sort code and account number, and a cheque made payable to yourself, and pay the cheque into the account between the dates specified.

2) Put the money into a current account, either with Santander or elsewhere, and then between the 6th and the 14th simply do a "one off transfer" into the sort code and account number of your ISA.

Not exactly hard, is it?

Nobody said it was hard, but when i noticed you couldn't do it via quick transfer, i just enquired as to whether you could do it by a 1 off payment & if the method i was thinking of (1 off payment from my Santander eSaver on 6th April) was ok or not. I expected a yes, but i wanted confirmation.

So when i don't get a yes/no, but a "your account wont allow it", i was surprised & not impressed. Which is why i went the complaints route - as they should not be giving out duff info like that. Hardly an OTT reaction i would say.

pqrdef

K_P83 wrote: »

I enquired about how to correctly pay into my ISA on 6th April. Not 7th April or 8th April or so on, but 6th.

The 6th is a Bank Holiday. There is no 6th in the bank calendar. The working day called the 5th ends during Thursday evening. The next working day is 120 hours long, ends Tuesday evening, and is called the 10th. Everything that happens during that time will be dated 10th. You won't get a credit dated 6th.

Nine_Lives

pqrdef wrote: »

The 6th is a Bank Holiday. There is no 6th in the bank calendar. The working day called the 5th ends during Thursday evening. The next working day is 120 hours long, ends Tuesday evening, and is called the 10th. Everything that happens during that time will be dated 10th. You won't get a credit dated 6th.

Thanks for that. Though 10th - i will be back at work & unable to do anything which is why i want auto-payment sorted without being told i can't do something the website says i can.


I know banks are closed on bank holidays, but just to clarify --- does this include their phone lines too? (basically i'm asking whether i'll be able to get answers to questions on Friday 6th April by telephoning, or will the lines be closed?

innovate

ses6jwg wrote: »

2) Put the money into a current account, either with Santander or elsewhere, and then between the 6th and the 14th simply do a "one off transfer" into the sort code and account number of your ISA.

Not exactly hard, is it?

Did you read the posts describing the problems?

You are 100% right, it shouldn't be exactly hard to do a one-off transfer.

Just Santander don't allow it.

That's the issue.

innovate

ses6jwg wrote: »

This is just beyond ridiculous.

Why?

...........................................................................

innovate

pqrdef wrote: »

The next working day is 120 hours long,

Can you explain that a bit more please?

Wammer

Lokolo wrote: »

I don't get why you are all going in guns and blazing (like emailing the CEO? Really?). It's not April 6th yet.

Wait until April 6th before you start complaining.

This is what I was thinking too. Unless the account allows future dated transactions?

You should be able to transfer between 6-14th April, not on 29 March?