BT Broadband & Rental In Advance

tarajayne

Hi, can someone please tell me, to get the £13.60 on option 3, did you need to ask for your Mac code first, as I just rang and was offered £18.15? Thanks.

Supatramp

tarajayne wrote: »

Hi, can someone please tell me, to get the £13.60 on option 3, did you need to ask for your Mac code first, as I just rang and was offered £18.15? Thanks.

There's no co-relation between MACs and getting the deal from BT. If you're out of contract with your current ISP then by all means ask for a MAC, but that has no bearing on getting the deal.

tarajayne

Thank-you, then should I just mention that I know people that have it for that price?

Supatramp

tarajayne wrote: »

Thank-you, then should I just mention that I know people that have it for that price?

I suppose you could do. When I originally got the deal, I had to go to a specific department, but I can't remember the name of it now, the ordinary CS just quote the advertised deals.

houseofpat

The first time I called before my contract was up I think I just spoke to sales who quoted me the current offer.

The second time I called I chose the recorded option to say I was leaving. When they answered I asked "Do I need a mac code if I am moving to Plusnet?"

The adviser asked me why I was leaving and I said that I had been told I could not renew at the same price I had last year.

She said that I could and that she would call me back on the day my renewal was due and she did.

When she called me back it took less than 2 minutes for her to place the order for me. I was very pleased with the service.

Iconic

houseofpat wrote: »

The adviser asked me why I was leaving and I said that I had been told I could not renew at the same price I had last year.

The only problem I have with BT is the customer service. I have had a couple of problems with my bill.....they tell you one thing and then they don't do it:mad:

houseofpat wrote: »

When she called me back it took less than 2 minutes for her to place the order for me. I was very pleased with the service.

If they offer me the same price I will stay with them. Do you know if a renewed contract is 12 or 18 months?

Supatramp

Contracts are for 12 months.

Iconic

Supatramp wrote: »

Contracts are for 12 months.

Mine is 18 months!

Supatramp

Iconic wrote: »

Mine is 18 months!

Well you were done cos both mine have been for 12 months!

Iconic

Supatramp wrote: »

Well you were done cos both mine have been for 12 months!

Most of these are 18 months...
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633