What should I do - when is saving money not worth it?

HappyMJ

ellymoo wrote: »

No, I've been told I am getting them both free, as I have Sky TV.

Get that in writing. The free service only gets you 2GB of internet per month. That's about 30 minutes a day of light browsing only and it's also traffic managed where plusnet's Extra package is not.

ellymoo

They are giving both to me free as I rang up to see what offers they could do for me. What does traffic-managed mean please?

HappyMJ

ellymoo wrote: »

They are giving both to me free as I rang up to see what offers they could do for me. What does traffic-managed mean please?

Are you sure it is the unlimited version? The current offer for existing customers may be free "for 3 months" or half price for 6 months then £7.50 a month after that. So that's why I say get it in writing they can "say" whatever they want over the phone.

Traffic managed means the throughput is restricted if you try and download films during peak times. They generally allow you to do whatever you want between midnight and 8am.

If I download a film in the evening it takes 2-3 hours but if download a film after midnight it takes about 10 minutes.

ellymoo

Yes, I double-checked it with them and it says it's on my package too (the unlimited version).

I think Plusnet had traffic management too as I could download free of charge midnight-0800. Sadly if their customer service hadn't been so appalling over this line problem I would never have switched from them as previously I was quite happy with them!

HappyMJ

ellymoo wrote: »

Yes, I double-checked it with them and it says it's on my package too (the unlimited version).

I think Plusnet had traffic management too as I could download free of charge midnight-0800. Sadly if their customer service hadn't been so appalling over this line problem I would never have switched from them as previously I was quite happy with them!

Make sure you have it in writing. That's all I'll say now. You have a 30 day satisfaction guarantee with Sky so you can always switch away if it is not good and you can come back to another ISP including plusnet as a new customer.

ellymoo

It is in writing - it's on my package but I will screen-print just in case. Good point about the 30 days thing; I suppose I was thinking it might be simpler just to stick with who I know rather than wait a month for someone who may not be any good, free or not! I doubt I could uncancel BT and the special deal they offered me anyway, to be honest.

ellymoo

Grr well I can uncancel BT and still get the special offer but it's £11.40 a month not £9 like I was told on the phone. I don't understand these people at all.

ellymoo

After much hooha, I decided to cancel the Sky offer and they gave me 25% off my bill instead, which means I can stick to my current providers. Thanks for all your advice folks. It really does show it pays to shop around, and to ask for deals!

luci

I can confirm that I got the same offer as the OP. Free line rental, E&W calls, caller display and unlimited broadband with free router for 12 months. It is not an offer on their website. I got it by calling them.

I have had it for a month now and there are no additional charged on my Sky account.

ellymoo

How did you find the service Luci?

I'm not taking it up this time, but may do in the future if it's offered again and they can provide it in less than a month.